Store manger was so helpful, he went above and beyond to help us book our holiday. I must also add all staff were so friendly and very experienced. I will definitely be back to book further holiday... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the Prescot branch after phoning and speaking to Anthony to check if they were open as it was a bank holiday. Anthony invited us to come in to book our holiday. We knew exactly what we wa... See more
Dawn in the prescot branch was very helpful and friendly , she looked for some amazing deals for us and made the booking process nice and simple explaining all we needed to know and helped with all qu... See more
I had an issue with my currency travel card. The first lady I spoke to was extremely helpful however she was insure of the procedure. She informed she would ask her Manager to assist me. The Manager ,... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Eccleston Street, L34 5QA, Prescot, United Kingdom
- 01514386603
4.9
Excellent
787 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kelly was brilliant as always
Kelly was brilliant as always. All the staff are very helpful and knowledgeable. Highly recommend!
January 19, 2026
Booked several holidays with Hays
Booked several holidays with Hays. A big thankyou to everyone in the Prescot branch, we weren’t able to go on one of the holidays last year due to medical reasons, Shauny did everything she could to help us get it resolved. She took the worry away and sorted our new holiday and was able to get the amendment fee lowered. At what was a very upsetting time for us as a family, she was a great help. Thankyou to everyone in Prescot. We are now looking forward to our holiday this year :-) x
January 9, 2026
The staff are excellent
The staff are excellent. Always excellent customer service. Drinks were offered. Always take time to go through what we want and offer opinions on what we have been requesting, usually a better offer.
Thank you to everyone whether its in shop or on the phone.
January 12, 2026
Very helpful and friendly staff nothing…
Very helpful and friendly staff nothing was to much trouble for them done everything we asked.
January 15, 2026
Booked a holiday through Anthony
Booked a holiday through Anthony. Very patient, knowledgeable and professional. Thankyou :)
January 14, 2026
Kelly is amazing at prescot branch i…
Kelly is amazing at prescot branch i have her up the wall but allways gets me fab hoilday
January 13, 2026
Great service
Great service, lovely staff, made it easy for me by paying online, give me a good price, very happy A*
January 13, 2026
Extremely helpful staff
Extremely helpful staff, very professional and efficient. We use Hayes travel a lot, very happy with them and the advice they give. 100 recommend
January 11, 2026
Great staff who understand our needs…
Great staff who understand our needs when booking a holiday
January 11, 2026
Great and so helpful
January 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your online agent was amazing
Your online agent was amazing, they bailed me out after my local store in Prescot had closed half an hour early. However they failed to tell me my order wouldn't be processed for another 4 days.
December 23, 2025
Reply from Hays Travel - Prescot
Hi Philip,
We had various opening times over the festive season, Sorry to hear you missed us when you visited the store.
if you have any query's in the future please don't hesitate to contact us
Regards
Hays Travel Prescot
Anthony was excellent in helping me…
Anthony was excellent in helping me choose my next holiday
December 10, 2025
Shaunny from Prescot Branch was…
Shaunny from Prescot Branch was brilliant. I stepped in not really expecting to get the late booking I had hoped for. She managed to find us a break in 2 weeks time at a reasonable price. Quick, efficient, professional and friendly. Thank you! Regards Sandra & Tom
December 18, 2025
Great customer service assistant very…
Great customer service assistant very helpful and polite
December 3, 2025
staff very helpful especially Kelly &…
staff very helpful especially Kelly & Dawn thanks again girls !
November 11, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.