Paula’s patience trying to find exactly what I wanted!! Her genuine care to find the right holiday and times I was looking for was much appreciated! She changed my holiday no problem and helped to ke... See more
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A Welcoming smile from Joanne was a perfect first impression, and made us want to sit down and chat about our holiday. She was knowledgeable and easy to talk to, and patient. It was a sail through boo... See more
Just wanted to say a big thank you to Paula from Prestatyn Hays Travel,who always gives us 100% help in finding our best holidays,we booked 3 holidays yesterday with Paula.
Company replied
Initially walked in with an idea of going on a cruise, this was explored with lots of options and ideas from the travel assistant but also no pressure to buy a holiday. However based on the profession... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
655 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A great team they are always ready to…
A great team they are always ready to help.and always polite
August 11, 2026
A Welcoming smile when we first went in
A Welcoming smile from Joanne was a perfect first impression, and made us want to sit down and chat about our holiday. She was knowledgeable and easy to talk to, and patient. It was a sail through booking process thank you.
August 8, 2026
The staff in your Prestatyn (Wales)are…
The staff in your Prestatyn (Wales)are amazing friendly helpful a credit to your company, they made booking our holiday simple, this is our third holiday booking with them
August 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The best travel agent
The best travel agent
Paula is absolutely amazing
Thank you so much.
August 7, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments ; we will be sure to pass these to Paula :)
The staff in Hays Prestatyn are…
The staff in Hays Prestatyn are excellent . Jo especially knows what sort of holiday we like and price range .
August 6, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, so glad Jo could find you a great deal once again :)
Paula’s patience!
Paula’s patience trying to find exactly what I wanted!! Her genuine care to find the right holiday and times I was looking for was much appreciated! She changed my holiday no problem and helped to keep costs down.
Definitely recommend Hays Prestatyn, I’ll be back to book more holiday here!
August 4, 2026
Reply from Hays Travel - Prestatyn
Good Morning Hayley
Thank you for your wonderful review! We are so pleased to hear that you had such an excellent experience. We appreciate your kind words and are delighted that we could help you find a fantastic holiday. We look forward to seeing you again soon!
Kind Regards
Hays Travel Prestatyn
Just wanted to say a big thank you to…
Just wanted to say a big thank you to Paula from Prestatyn Hays Travel,who always gives us 100% help in finding our best holidays,we booked 3 holidays yesterday with Paula.
August 5, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Julie
Thank you for your fantastic review! We are so pleased to hear that our team consistently provides excellent service and helps you find the best holidays. We appreciate your kind words.
Kind Regards
Hays Travel prestatyn
Excellent service and friendly staff
August 5, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Pamela
Thank you for your wonderful feedback! We are so pleased to hear that you experienced excellent service and found our staff to be friendly.
Kind Regards
Hays Travel Prestatyn
Great hassle free booking
Great hassle free booking, everything sorted and explained very well
July 26, 2026
Reply from Hays Travel - Prestatyn
Good Morning Duncan
Thank you for your kind words, we really appreciate it. We cannot wait to welcome you back into store
Kind regard
Hays Travel Prestatyn
Very good service and excellent quality…
Very good service and excellent quality efficient service
July 26, 2026
Reply from Hays Travel - Prestatyn
Good Morning Ian
Thank you for your review, we are very glad that we was able to help you with excellent service. We cannot wait to welcome you back into store
Kind regards
Hays Travel Prestatyn
Every thing I wanted was sorted
July 25, 2026
Reply from Hays Travel - Prestatyn
Good Morning Susan
We're delighted to hear that everything you wanted was sorted. We appreciate your positive feedback and are grateful for your time!
Kind Regards
Hays Travel Prestatyn
Fantastic service and very friendly…
Fantastic service and very friendly professional staff
July 30, 2026
Reply from Hays Travel - Prestatyn
Good Morning Carol
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be friendly and professional. Your kind words are greatly appreciated.
Kind Regards
Hays Travel Prestatyn
Hats travel staff were extremely helpful booking my holiday
I Found the 2 staff that dealt with me were very helpful when booking my holiday
July 22, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Josephine
Thank for your kind review we was glad that we was able to help you, we cannot wait to welcome you back into store
Kind regards
Hays Travel Prestatyn
Reply from Hays Travel - Prestatyn
Good Morning
Thank you for your review we really appreciate it, we cannot wait to welcome you back into store
Kind regards
Hays Travel Prestatyn
Efficient .
Called into Hays Travel Prestatyn to book a holiday,the booking was made with great efficiency as usual well done Hays .
July 15, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments and continued support :)
Looked for the best deal and what we wanted
Joanne looked at different areas and found us a great deal for the 3 of us. Great area just what we want, we had no clue where we wanted to go and joanne knows us as we us her all the time so she knows what we like she went above and beyond as always
July 19, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Joanne :)
Thank you Joanne Roberts you did…
Thank you Joanne Roberts you did fantastic job, you always helping us!!! Xx
July 17, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon Brian,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague provided such fantastic assistance. We truly appreciate your kind words. I have passed this review onto Joanne. We cannot wait to welcome you back into store.
Kind Regards
Hays Travel Prestatyn
lovely helpful people excellent
July 14, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon Alfred
We're so glad to hear you found our team lovely and helpful! We truly appreciate your kind words and positive feedback. We cannot wait to welcome you back in store
Kind Regards
Hays Travel Prestatyn
Hayes travel Prestatyn made booking my…
Hayes travel Prestatyn made booking my holiday easy. Paula goes out of
Her way to sort out hotels best room etc. Highly recommended.
July 5, 2026
Reply from Hays Travel - Prestatyn
Good Morning,
Thank you so much for your kind words. I have passed this onto Paula, we cannot wait to welcome you back into store
Kind regards
Hays Travel Prestatyn
Reply from Hays Travel - Prestatyn
Good Afternoon,
Thank you for taking the time to leave us such a wonderful review. We are so pleased to hear that our team was nice and helpful. We cannot wait to welcome you back into store
Kind Regards
Hays Travel Prestatyn
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