Daisy, at Rayleigh Hays travel made booking our holiday a very easy and pleasant experience. She listened to our requests and sorted out our complete holiday. Daisy has a lovely manner and nothing was... See more
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Sasha made the whole experience so easy. She was so helpful especially making sure that my dietary needs would be catered for. Would definitely recommend and come back. We actually live in Croydon... See more
I was served very quickly which I was grateful for and not made to wait at all between customers considering the shop was very busy at the time on a Friday lunchtime The agent was very helpful and... See more
Company replied
Walking into the Rayleigh shop we had very little idea of where we wanted to go on holiday. After a short while talking to David and discussing our preferences of what we would like for our holiday we... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
46 High Street, SS6 7EA, Rayleigh, United Kingdom
- 01268857283
4.9
Excellent
1K reviews
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Daisy made our holiday booking so easy and pleasant.
Daisy, at Rayleigh Hays travel made booking our holiday a very easy and pleasant experience. She listened to our requests and sorted out our complete holiday. Daisy has a lovely manner and nothing was too much trouble. She’s a definite asset. We went back so she could check us in for our flights and she ensured our tickets were printed too. Thank you. We’ll be back!
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
EXCELLENT SERVICE FROM DAVID.
August 19, 2026
Reply from Hays Travel - Rayleigh
Hope you enjoy your return to El Mirador
Thank you for the review :-) Regards David
What can I say
What can I say - 10/10 as usual. Sam is great at her job and we wouldn't go any where else to book our holidays!!
August 15, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for your wonderful 5-star review! We are delighted to hear that you consistently have such a positive experience with us. We truly appreciate your loyalty and look forward to helping you with your future holiday plans!
Kind Regards
Hays Travel Rayleigh
Sam was excellent on helping us with…
Sam was excellent on helping us with our cruise choice. Very knowledgeable on all aspects of our booking
August 17, 2026
Reply from Hays Travel - Rayleigh
Jeanette,
Thank you for your wonderful review! I'm so glad we found you something and i hope you have a wonderful time.
Kind Regards
Sam
friendly knowledge helpful proffessional
August 14, 2026
Reply from Hays Travel - Rayleigh
Mrs Allan,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly, knowledgeable, and professional.
Kind Regards
Hays Travel Rayleigh
Last minute city break
I was served very quickly which I was grateful for and not made to wait at all between customers considering the shop was very busy at the time on a Friday lunchtime
The agent was very helpful and my booking was made quickly and efficiently.
Everything was processed straight away and as it was a fairly last minute booking check in was also completed for me which was so helpful
August 15, 2026
Reply from Hays Travel - Rayleigh
Hi Tracey,
Thank you for your wonderful 5-star review! We are so pleased to hear that you were served quickly and that your booking was made efficiently, especially on a busy Friday. We're delighted we could help with your last-minute booking and check-in.
Kind Regards
Hays Travel Rayleigh
Sasha made the whole experience so…
Sasha made the whole experience so easy. She was so helpful especially making sure that my dietary needs would be catered for. Would definitely recommend and come back. We actually live in Croydon now but still come back to Rayleigh Hayes as service so good.
August 15, 2026
Helpful and efficient staff
August 8, 2026
Excellent customer service
David's commitment to arrange our numerous flights and accommodation around Asia and Australia was excellent.
August 15, 2026
Reply from Hays Travel - Rayleigh
Thank you John, Hope you have the best time, on your holiday and catching up with Family and Friends regards David
Great service and good knowledge of the…
Great service and good knowledge of the staff.
Donna always ready to go the extra mile to ensure we always have a great holiday.
August 7, 2026
Reply from Hays Travel - Rayleigh
Andrew,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided great service and knowledge, and went the extra mile to ensure you always have a great holiday.
Kind Regards
Zoe, Manager
Hays Travel Rayleigh
Reply from Hays Travel - Rayleigh
Yvonne Dray,
Thank you for your wonderful 5-star review!
I am glad you foud I was patient and helpful during your booking process. Your kind words are greatly appreciated.
Kind Regards , Zoe
Hays Travel Rayleigh
Reply from Hays Travel - Rayleigh
You will have an amazing time :-) You are welcome glad we sorted it :-) Regards David
The right choice.
Zoe at Rayleigh was extremely knowledgeable at giving us all we needed know for us to have a really good cruise. Starting with the right type of cabin,the dinning and a hotel to stay at the night before the cruise including transfers.
August 12, 2026
Reply from Hays Travel - Rayleigh
Mr Adams,
Thank you for your wonderful review! I am pleased to hear that you thought I was extremely knowledgeable and provided you with everything you needed for an excellent cruise experience.
Kind Regards
Zoe
Hays Travel Rayleigh
Very helpful
August 12, 2026
Reply from Hays Travel - Rayleigh
Thank you for your lovely Review
Coryann :)
Reply from Hays Travel - Rayleigh
Thank you for your lovely Review
Coryann :)
i had a great exsperiance at the…
i had a great exsperiance at the rayleigh office very good nolidge and sorted my holiday to turkuy very quickly
August 9, 2026
Reply from Hays Travel - Rayleigh
Thanks Mr Abrams, glad we got you somewhere :-) Regards David
Thank you Helen
Helen was outstanding in her customer service as always when booking our special holiday to Antigua. Making the whole experience seamless. Thank you once again Hays Travel Rayleigh 🥳
August 8, 2026
Very polite and professional and a…
Very polite and professional and a pleasure to deal with and extremely helpful.
August 8, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for your kind words. It was a pleasure assisting you, and I’m delighted to hear that you found the service polite, professional, and helpful. Your feedback is greatly appreciated and means a lot. I look forward to helping you again in the future.
Kind regards,
Holly
The assistant was very knowledgable and…
The assistant was very knowledgable and help us with a smile all the time.
August 8, 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind & positive review , many thanks Sasha
Great knowledge and service really…
Great knowledge and service really takes there time to help you get the best holiday deals highly recommended
August 8, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for your kind review! 😊
We're delighted to hear that you were happy with the service and found our knowledge and advice helpful. We always take the time to find the best holiday options and deals to suit our customers, so it's wonderful to know that made a difference to your experience.
Thank you for your recommendation, and we look forward to helping you plan your next holiday!
Best wishes,
Helen & Hays Travel Rayleigh Team 🌴✈️
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