Sophie was exceedingly helpful and supportive and came up with lots of solutions. We went in with what we thought would be a challenging request but came out after a very pleasant session with the wh... See more
Company replied
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I was totally impressed with the service I was given. There was lots of communication of what I was looking for my requirements and needs.i wasn’t rushed or pressured in any way the staff members who... See more
Company replied
Excellent service as usual nothing to much trouble all staff at Redcar branch are superb .and give first class service.
We only called into Hayes to enquire about a holiday, the member of staff (Louise) was more than helpful and we ended up booking it there and then.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 High Street, TS10 3DD, Redcar, United Kingdom
- 01642 918977
5.0
Excellent
1K reviews
Asks customers to review
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Louise was warm and welcoming
Louise was warm and welcoming. A lovely relaxed friendly atmosphere as always .
August 15, 2026
Excellent service as usual nothing to…
Excellent service as usual nothing to much trouble all staff at Redcar branch are superb .and give first class service.
August 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent Staff
Very friendly and helpful staff.
I was in the shop over 2 hours. Sophie was such a lovely girl who managed to sort out my flights to NZ via Hong Kong which was no small task.
Thank you to Sophie and all your team for a pleasant experience.
August 13, 2026
Reply from Hays Travel - Redcar
Thank you so much for taking the time to leave us feedback, it's always appreciated. We're so glad we managed to get your flights sorted for you and thank you again for your patience whilst we arranged everything for you, Sophie :)
Helpful friendly staff
We only called into Hayes to enquire about a holiday, the member of staff (Louise) was more than helpful and we ended up booking it there and then.
August 13, 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and that you found the perfect holiday with us. We hope you have an amazing trip!
Sophie was exceedingly helpful
Sophie was exceedingly helpful and supportive and came up with lots of solutions.
We went in with what we thought would be a challenging request but came out after a very pleasant session with the whole thing sorted. Again Hays Travel have been great for us.
August 11, 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful review! We are so pleased to hear that Sophie was able to provide such helpful and supportive service, and that your request was sorted out. We appreciate you choosing us again :)
Excellent service yet again Louise…
Excellent service yet again Louise looked after us and sorted out everything we needed for the holiday would highly recommend to anyone the staff are always lovely and knowledgeable
August 11, 2026
Reply from Hays Travel - Redcar
We are so pleased to hear that you had such a positive experience with us and that our team could assist you so effectively with your holiday plans. Thank you for taking the time to leave us a review, it's always much appreciated :)
It was easy to book my son’s travel…
It was easy to book my son’s travel insurance. The person I spoke to was very pleasant.
August 4, 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful feedback! We are so pleased to hear that booking your son's travel insurance was easy and that you had a pleasant experience with our team.
Great customer service
Great service sorted everything i needed out for our holiday. They go above an beyond.
August 11, 2026
Reply from Hays Travel - Redcar
Hi Sarah Thank you so much for your wonderful feedback! We are so pleased to hear that Amber was able to assist you with everything you needed for your holiday. We always strive to go above and beyond for our customers. Many Thanks Sarah
I was totally impressed
I was totally impressed with the service I was given. There was lots of communication of what I was looking for my requirements and needs.i wasn’t rushed or pressured in any way the staff members who helped me couldn’t have been any better thank you so much
August 4, 2026
Reply from Hays Travel - Redcar
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you felt well-cared for by our staff (Particularly Chloe!). We appreciate your kind words :)
I found that from inquiring to going on…
I found that from inquiring to going on my holiday was so easy and everyone was so helpful.
August 4, 2026
Reply from Hays Travel - Redcar
Hi Ann Thank you for your feedback! We are so pleased to hear that your experience, from inquiry to holiday, was easy and that Amber was helpful :) Thanks Sarah
The company rep made us feel most…
The company rep made us feel most welcome and saw to our needs with the most efficient and pleasant manner. Thank you so much.
August 9, 2026
Reply from Hays Travel - Redcar
Thank you for your lovely review, wishing you and your partner a lovely holiday to Cyprus, hopefully it comes round quick! Amber
Reply from Hays Travel - Redcar
Thank you for your kind words! We are so pleased to hear that you experienced great service and found our team member to be very helpful. Your kind words are greatly appreciated. Thankyou :)
I visited Hays Redcar Branch
I visited Hays Redcar Branch. And was very happy with the service I was given by Chloe. Very helpful new what she was talking about.
August 6, 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful 5-star review! We are so pleased to hear that you received such helpful service from Chloe!
We always get the best service from all…
We always get the best service from all the team. Sarah has sorted us out again. Can well recommend this branch!
August 4, 2026
Reply from Hays Travel - Redcar
Thank you so much for your wonderful review! We are so pleased to hear that you consistently receive such helpful service from our team and Sarah in particular. We truly appreciate your kind words.
Amber the sales assistant was great…
Amber the sales assistant was great very informative excellent customer service will be going to use her again and will highly recommend her too friends x
August 4, 2026
Reply from Hays Travel - Redcar
Thank you so much for your feedback! We are so pleased to hear that you received excellent customer service and found our team member to be very informative. We look forward to assisting you again in the future!
Sarah was lovely looked through…
Sarah was lovely looked through different options and so patient
July 31, 2026
Reply from Hays Travel - Redcar
Thank you for your kind words! We are so pleased to hear that Sarah was patient and helped you explore different options. Thankyou! :)
Lovely friendly service.
Lovely friendly service.
Very helpful and dealt with all our requests too.
Staff are so friendly we keep coming back as they put our minds at ease.
Thank you 😊
August 2, 2026
Reply from Hays Travel - Redcar
Hi Shirley
Thank you for your lovely feedback! It's so lovely to hear that you were made feel at ease and that you keep coming back. We appreciate your kind words, and look forward to seeing you again soon :)
Many Thanks Sarah :)
I really like the friendly and very…
I really like the friendly and very helpful the staff were with me
July 31, 2026
Reply from Hays Travel - Redcar
Hi Shelia Thank you for your wonderful feedback! I'm so pleased to hear that you found Chloe friendly and very helpful, and I will be sure to pass on your kind words :) Many Thanks Sarah
Very helpful member of staff
August 1, 2026
Reply from Hays Travel - Redcar
Hi John Thank you for your wonderful feedback! Its lovely to hear that Sophie was very helpful during your visit. We truly appreciate your kind words. Thanks Sarah
Sophie and Ellie have been great
Sophie and Ellie have been great, super friendly and very fast and efficient. Hope they get a bonus.
July 31, 2026
Reply from Hays Travel - Redcar
Hi Richard Thank you for your wonderful 5-star review! We truly appreciate your kind words, And ill be sure to pass them on to Ellie and Sophie :)
Many Thanks Sarah
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