Hays Travel - Romford Reviews 

I walked in to hays romford to get a quote on a potential trip for next year.
I spoke to Billy who was very friendly and was happy to help with my enquiry.
Billy got everything in place and tailored everything to our needs and we couldn't have been happier (even getting the price down by £600 which we then used to upgrade our flights!)
We now have the perfect holiday in place and can't wait to go..
Thanks again Billy (and the two ladies how also helped 😁)

The young lady was very helpful if not very talkative. We had to chose between 2 holiday options and got the advice we needed to make our decision.

Amazing, as always. I would never go anywhere else.

Vanessa was very helpful and friendly. We went into enquire about a cruise we had seen online and before we knew it, our deposit was taken. We left Hays very happy. A very easy booking service.

Young lady very helpful in arranging our holiday.

I visited my local Hays Travel store yesterday (15/08/26) and was met by Lily-Mae who was friendly and professional. I informed Lily- Mae that I was travelling to Paraguay and Uruguay not the usual holiday destinations and not well known places. Lily- Mae searched for accommodation options in Paraguay which were severely limited and not acceptable. We then searched options in Montevideo in Uruguay which was more successful. Lily- Mae checked all options, dates, availability, breakfast included and additional service charges. Process was explained, paperwork printed off and confirmation email sent. A good service thank you. Lily- Mae was courteous, friendly, personable and explained the whole process. An asset to Hays Travel Romford store.

Staff was excellent, not holidayed abroad for some time, very informative and donee we everything to make our experience a positive one

Once again friendly and efficient staff who make the booking easy and answer all our questions.

Vanessa was very polite and helpful. She explained everything very well. It was a pleasure to speak to her. I would go back to her/Hays to book my next holiday.

All the staff in the branch are very professional helpful and knowledgeable they always make you feel special and safe when booking our holiday thank you

Always nice to speak face to face when booking holidays and every thing is explained fully

Niamh was very helpful. I haven't been abroad for years and felt a bit apprehensive but she explained everything to me. I spent ages in the store. I knew which area I wanted to be in Costa Adeje and she found us an amazing looking holiday. I'll find out in a few days. Excited!

Denise we booked our holiday appointment with was smiley and helpful and approachable from the first minute. We have booked with her in the past. All the agents there are very approachable.

Felt very welcome and quick to be seen to book our holiday

We have never had a bad experience in Hays - yesterday we popped in to book a cruise and once again it was a happy experience. We were served by Christine who was so patient with us - nothing was too much trouble - after booking our cruise we decided to book another one BUT alas there were no cabins in the category we prefer - all booked and this was for September 2027!! Thank you Christine for all your help - looking forward to seeing you in the future.

Very polite helpful and patience

The staff are kind supportive and can't help you enough. It was a very joyful experience and i would not hesitate to recommend Hays to other people.

Sean Snazell patiently steered me through what at first appeared to be a complicated booking. He expertly identified my requirements for an upcoming holiday to Tunisia. Finding an excellent package deal, the process was seamless and he clearly advised me through every step. 10/10

The whole experience of booking our holiday was easy. The member of staff helping us choose the right holiday for our family was knowledgeable and very helpful. I would recommend using Hays Travel for anyone looking to book a holiday

Very helpful