The staff in the Shankin Branch are always very helpful and super friendly. The advise given is professional and comes from experience. The booking process was straightforward and all questioned an... See more
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Always greeted with a friendly hello by the staff upon entering the shop. I always know which holiday I intend to buy, but the helpfulness and expertise provided make the whole process enjoyable (e... See more
Company replied
Teresa was extremely helpful in guiding us to the perfect cruise we were looking for. She offered us an extended payment plan as the balance was so close. Many thanks.
Company replied
Once again the amazing ladies at shanklin branch were great. They took their time and found me the best deal for my holiday, checking flights, times and accommodation until they found exactly what I w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32 Regent Street, PO37 7AA, Shanklin, United Kingdom
- 01983 866266
5.0
Excellent
679 reviews
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Sarah was very good and explained…
Sarah was very good and explained everything to us and helped out with professional advice and her experience with her knowledge made everything better to understand
April 28, 2026
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review and for your kind words, it was a pleasure to meet you both, and book your next getaway. Kindest regards
Sarah
i have used hays shanklin branch to…
i have used hays shanklin branch to book my cruises
and have all ways recived a first class service the staff are very friendly help full and they know about the company that you wish to book with
April 29, 2026
Reply from Hays Travel - Shanklin
Thank you for your review, it's always a pleasure to see you - Teresa
I always use this Branch the ladies are…
I always use this Branch the ladies are super friendly and efficient ,and the shop looks great after the refit
April 28, 2026
Reply from Hays Travel - Shanklin
We appreciate you choosing our branch! We're so happy to hear that you find our team friendly and efficient, and that you like the shop's new look.
Kind Regards
Sarah and the team, Shanklin
Caribbean Cruise 2028…
Donna at Shanklin explained everything clearly when booking our cruise for 2028, she made sure we were happy with everything with our booking and we came away feeling happy and confident that we’d got what we wanted.
April 25, 2026
Reply from Hays Travel - Shanklin
We're so happy to hear that your cruise booking experience was clear and satisfactory. It's great knowing you feel confident about your travel plans for 2028. Thanks for your review!
Kind Regards
Hays Travel Shanklin
The staff are always extremely helpful…
The staff are always extremely helpful and knowledgeable. Nothing is too much trouble for them . Highly recommend this branch.
April 21, 2026
Reply from Hays Travel - Shanklin
We appreciate your kind words! It's great to hear that our team is helpful and knowledgeable, always going the extra mile. We highly value your recommendation.
Kind Regards
Hays Travel Shanklin
Perfect Service
Sarah was very friendly and answered all my questions fully and promptly.She helped me to book the exact holiday I wanted.There was no time when I felt I was being pressurized or hurried.My experience was good old fashioned customer service at its best.Thank you.
April 21, 2026
Reply from Hays Travel - Shanklin
I appreciate you taking the time to share your experience. I am so happy to hear that you felt supported and that I could help you book your ideal holiday. It's great to know I provided excellent service!
Kindest regards
Sarah
Reply from Hays Travel - Shanklin
Thank you so much for taking the time to leave a review - Teresa
Efficiency with a smile
April 1, 2026
Reply from Hays Travel - Shanklin
Thank you for your review, it was lovely to see you again - Teresa
Friendly and helpful staff
Always very friendly and helpful staff. They always help us if we have problems with any part of booking our holiday. They always go that extra mile!. Would highly recommend them.
April 15, 2026
Reply from Hays Travel - Shanklin
We appreciate you taking the time to share your kind words. We are so happy to hear that our team is always there to help you with your holiday plans.
Kind Regards
Hays Travel Shanklin
Excellent customer service .always a…
Excellent customer service .always a smile from the team when you go in the shop And big thankyou to Teresa always gives all the help we need.linda and Dave
January 6, 2026
Reply from Hays Travel - Shanklin
We appreciate your kind words! We are so happy to hear that our team provides excellent service and always gives the help you need.
Kind regards
Teresa
Donna was amazing at the Shanklin…
Donna was amazing at the Shanklin branch really took time to get our holiday right I was so fussy and she did everything she could! Thank you Donna!
March 17, 2026
Reply from Hays Travel - Shanklin
Hi Kelly , it was a pleasure sorting out your holiday and it was important to get it right for you.
kind regards
Donna :-)
A very efficient and friendly service
Sarah was extremely helpful, friendly and very efficient. The booking was made without any problems at all, and I was kept informed at every stage.
March 12, 2026
Reply from Hays Travel - Shanklin
Thank you so much for your lovely words. It was a pleasure to talk to you and get this booked for you. Kindest regards, Sarah
Such an easy experience having an…
Such an easy experience having an experienced member Of staff that helped us so much with our booking
March 18, 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review, it was a pleasure to get this holiday booked for you x
Excellent as usual
Excellent as usual. Nothing is too much trouble
Great Team in shop as always
March 12, 2026
Reply from Hays Travel - Shanklin
We appreciate you taking the time to leave us this great review! We are so happy that our team is always helpful.
Shanklin, Hays Travel
Excellent service from Hays Travel as…
Excellent service from Hays Travel as always I would like to thank Donna for making our booking over the phone went above and beyond. Looking forward to seeing you all soon thank you so much for the excellent service.
March 5, 2026
Reply from Hays Travel - Shanklin
Thank you Michelle for your kind words . It was a pleasure arranging your holiday.
Donna
What can I say ,absolutely A+ customer…
What can I say ,absolutely A+ customer service. Donna was the lady that helped us book our 1st cruise , she was very attentive to what we wanted and didn't want, giving us good advise, tips and information to really help us get what we really wanted from our cruise, she couldn't have been any more help if she tried , I Highly recommend Hays travel in Shanklin All so friendly and helpful 😊
March 4, 2026
Reply from Hays Travel - Shanklin
TRACEY ,
We appreciate you sharing your experience booking your first cruise. We're so glad that our team member was attentive to your needs and provided helpful advice. We're happy to hear that you had a positive experience with our team!
shanklin, Hays Travel
We met with Sarah who has done bookings…
We met with Sarah who has done bookings for us before. She is lovely and always very helpful and efficient.
March 2, 2026
Reply from Hays Travel - Shanklin
Thank you for your lovely words. It is always a pleasure to see you both and to book your next adventures :) Best regards, Sarah
Reply from Hays Travel - Shanklin
We appreciate you taking the time to share your positive experience; we are happy to hear we were helpful and efficient.
Shanklin, Hays Travel
Helpful staff and friendly.
Helpful staff, polite,straight down too business, even found ways too save me money,now that's great staff,and owners.
February 20, 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review, always a pleasure to get your travel booked for you :)
Nikki
Nikki, the agent serving me was brilliant. I gave her a wide spec for a holiday for me and my friend, she found us a great holiday, great price, she was friendly, professional and knowledgeable. This is the 2nd time I've been to this shop in Shanklin and will recommend it to anyone looking for a holiday.
February 21, 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review. It was my pleasure to get your holiday all booked for you :)
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