Karen was most helpful and attentive. She was very knowledgeable about the trip we chose and was able to recommend the best cabin within our budget. She had first hand experience of this trip which... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Karen was most helpful and attentive. She was very knowledgeable about the trip we chose and was able to recommend the best cabin within our budget. She had first hand experience of this trip which... See more
Company replied
We went in not really knowing where to go on holiday. Also, it was pretty short notice as only 6 weeks between going into the Sherborne shop & a hoped for departure date. Karen, who has helped many... See more
Company replied
Absolutely brilliant! After hours spent googling holidays and not finding anything good enough, we came into the shop with a budget and a wish list. Karen helped us choose somewhere we hadn’t consider... See more
Company replied
Simon was incredibly helpful, and understanding of our situation. He couldn’t have been more helpful. So much so that we are planning on booking our cruise next year through you guys
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
66 Cheap Street, DT9 3BJ, Sherborne, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was exactly what I wanted!
I enjoy going to Hays in Sherborne, I’m well looked after and feel as if I’m with friends. Wherever I want to go everything is sorted for me. I recommend that team most highly.

Reply from Hays Travel - Sherborne
Karen was most helpful and attentive. She was very knowledgeable about the trip we chose and was able to recommend the best cabin within our budget. She had first hand experience of this trip which was very helpful.

Reply from Hays Travel - Sherborne
A really easy friendly experience
Would really reccomend this service

Reply from Hays Travel - Sherborne
We went in not really knowing where to go on holiday. Also, it was pretty short notice as only 6 weeks between going into the Sherborne shop & a hoped for departure date.
Karen, who has helped many times, was nothing short of superb. Sorted everything in a short time & on the dates, & flight times that we wanted.
A genuine 5 star service, which is why we return to the Sherborne site.

Reply from Hays Travel - Sherborne
Simon was incredibly helpful, and understanding of our situation. He couldn’t have been more helpful. So much so that we are planning on booking our cruise next year through you guys

Reply from Hays Travel - Sherborne
As ever, Karen at Hays Travel in Sherborne was extremely quick and helpful in finding the best flights for my visit to Africa and very efficient in issuing the tickets. Thank you again, Hays Travel.

Reply from Hays Travel - Sherborne
As usual Hays were very helpful and friendly. Karen and Katie were very good with my booking.

Reply from Hays Travel - Sherborne
We had great service, help & advice when booking our first cruise.
Karen at Hays in Sherborne was brilliant.
Karen & Jonathan Arthur

Reply from Hays Travel - Sherborne
Everyone we dealt with was helpful and reliable

Reply from Hays Travel - Sherborne
Helen was excellent. Informed, knowledgeable, friendly yet very professional.

Reply from Hays Travel - Sherborne
Karen @ the Sherborne branch was brilliant, we got a holiday for us that we wanted at a great price, she wasn't just getting us to spend money but listened to what we wanted. Spent the time and chatted about and looked up different options.

Reply from Hays Travel - Sherborne
Katie at Sherborne was extremely helpful and so made everything stress-free.

Reply from Hays Travel - Sherborne

Reply from Hays Travel - Sherborne
Karen of Hays Travel was excellent and found the perfect holiday we were looking for.

Reply from Hays Travel - Sherborne
Hays Travel, Sherborne, are simply the best in the business. The staff are unfailingly efficient, helpful and friendly, always eager to make every aspect of the customer's experience as trouble and stress-free as possible. Thank you all very much.

Reply from Hays Travel - Sherborne
Booked what we wanted with ease. Professional and friendly.

Reply from Hays Travel - Sherborne
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.