Hays Travel - Sherborne Reviews 

552
TrustScore 5 out of 5

4.9

66 Cheap Street, DT9 3BJ Sherborne, GB


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Rated 5 out of 5 stars

Karen was most helpful and attentive. She was very knowledgeable about the trip we chose and was able to recommend the best cabin within our budget. She had first hand experience of this trip which... See more

Company replied

Rated 5 out of 5 stars

We went in not really knowing where to go on holiday. Also, it was pretty short notice as only 6 weeks between going into the Sherborne shop & a hoped for departure date. Karen, who has helped many... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant! After hours spent googling holidays and not finding anything good enough, we came into the shop with a budget and a wish list. Karen helped us choose somewhere we hadn’t consider... See more

Company replied

Rated 5 out of 5 stars

Simon was incredibly helpful, and understanding of our situation. He couldn’t have been more helpful. So much so that we are planning on booking our cruise next year through you guys

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 66 Cheap Street, DT9 3BJ, Sherborne, United Kingdom

  • 01935 814351

4.9

Excellent

TrustScore 5 out of 5

552 reviews

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4.9

All reviews

(552)

122,060 reviews in the last 12 months

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Rated 5 out of 5 stars

It was exactly what I wanted!

It was exactly what I wanted!
I enjoy going to Hays in Sherborne, I’m well looked after and feel as if I’m with friends. Wherever I want to go everything is sorted for me. I recommend that team most highly.

August 14, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your kind review.
We do appreciate the bookings you do through Hays.
Also a pleasure to see you.
Katie

Rated 5 out of 5 stars

Your member of staff was very knowledgeable

Karen was most helpful and attentive. She was very knowledgeable about the trip we chose and was able to recommend the best cabin within our budget. She had first hand experience of this trip which was very helpful.

August 14, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your lovely review it is very much appreciated and I am sure you will have a wonderful cruise :) Karen

Rated 5 out of 5 stars

Last minute.com!

We went in not really knowing where to go on holiday. Also, it was pretty short notice as only 6 weeks between going into the Sherborne shop & a hoped for departure date.
Karen, who has helped many times, was nothing short of superb. Sorted everything in a short time & on the dates, & flight times that we wanted.
A genuine 5 star service, which is why we return to the Sherborne site.

August 9, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you so much for your lovely review, it is very much appreciated and I am sure you will have another wonderful holiday :) Karen

Rated 5 out of 5 stars

Simon was incredibly helpful!

Simon was incredibly helpful, and understanding of our situation. He couldn’t have been more helpful. So much so that we are planning on booking our cruise next year through you guys

August 8, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your very kind words, a pleasure to help you :o) Look forward to helping with your Cruise

Rated 5 out of 5 stars

Thank you, again

As ever, Karen at Hays Travel in Sherborne was extremely quick and helpful in finding the best flights for my visit to Africa and very efficient in issuing the tickets. Thank you again, Hays Travel.

August 4, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your lovely review it is very much appreciated :) Karen

Rated 5 out of 5 stars

We had great service

We had great service, help & advice when booking our first cruise.
Karen at Hays in Sherborne was brilliant.
Karen & Jonathan Arthur

July 24, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your lovely review, I am sure you will have a wonderful first River Cruise :) Karen

Rated 5 out of 5 stars

Helen was excellent

Helen was excellent. Informed, knowledgeable, friendly yet very professional.

August 1, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you Shaun for your very kind review.
I'm happy I could find you both the holiday you wanted.

Rated 5 out of 5 stars

Zakynthos …

Karen @ the Sherborne branch was brilliant, we got a holiday for us that we wanted at a great price, she wasn't just getting us to spend money but listened to what we wanted. Spent the time and chatted about and looked up different options.

July 29, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your lovely review it is very much appreciated. I am sure you will have another great holiday :) Karen

Rated 5 out of 5 stars

KAREN VERY GOOD

KAREN VERY GOOD. ASWELL AS ALL THE OTHER STAFF

July 21, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your lovely review, it is very much appreciated :) Karen

Rated 5 out of 5 stars

Simply The Best!

Hays Travel, Sherborne, are simply the best in the business. The staff are unfailingly efficient, helpful and friendly, always eager to make every aspect of the customer's experience as trouble and stress-free as possible. Thank you all very much.

July 22, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your lovely review it is very much appreciated :) Helen

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