Amber was as helpful as ever in booking our next holiday. She goes above and beyond to get us exactly what we need, even swapping dates around to try to find the best deal. We would only ever book our... See more
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We have booked our holidays with Hays Travel the last five or six times I think. Always very easy to book with and the staff are always helpful and polite. Makes it so much easier than booking onlin... See more
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Everyone at Hays Sittingbourne are always so welcoming from the moment you walk through the door. Jade helped us book our holiday. She was mindful of our brief and was knowledgeable in response to our... See more
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We’ve been using Hays Travel now for several years. The staff are all so friendly, very knowledgeable & very helpful. Our last couple of holidays were booked with Amber, she’s very thorough, ticks a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Forum, 12, ME10 3DL, Sittingbourne, United Kingdom
- 01795859633
4.9
Excellent
734 reviews
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Very friendly helpful member of staff
Very friendly helpful member of staff. Great experience first time with hays and any other travel agency
July 11, 2026
Reply from Hays Travel - Sittingbourne
Thank you so much for your wonderful feedback! We are delighted to hear that you had a great experience with us and found our staff to be friendly and helpful.
Kind Regards
Chris Keenan
Branch Manager
It was easy to book my flight and…
It was easy to book my flight and accommodation due to the clear and timely information that I received from the staff. The staff are friendly and warm.
July 9, 2026
Reply from Hays Travel - Sittingbourne
Thank you for your kind words! We are so pleased to hear that our team provided clear and timely information, making your booking experience easy and enjoyable.
Kind Regards
Chris Keenan
Branch Manager
Claire listened to all of our plans and…
Claire listened to all of our plans and requests for our trip and handled all our questions promptly, we were kept updated the whole time either by Claire or a colleague and communication was excellent. We had our dream trip booked at a great price in just 3 days of us visiting our local branch!
July 8, 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful feedback! We are so pleased to hear that we could help you book your dream trip at a great price.
Kind Regards
Chris Keenan
Branch Manager
amber was helpful looking for a holiday…
amber was helpful looking for a holiday that included stuff i wanted
July 5, 2026
Reply from Hays Travel - Sittingbourne
We are so pleased to hear that we could help you find a holiday that included everything you wanted. Thank you for your kind words!
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We're so pleased to hear that you had a positive experience and were happy with the assistance you received from our team. Thank you for your kind words!
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We're so pleased to hear you found great value and appreciated our constant availability. We always strive to provide excellent service.
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Reply from Hays Travel - Sittingbourne
Thank you so much for taking the time to leave such a wonderful review! We are so pleased to hear that you had such a positive experience with us.
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Wasn't really sure where we wanted to…
Wasn't really sure where we wanted to go but with Chris' help and expert knowledge we booked are holiday to Montenegro for next year. Good to see people still taking pride in great one to one customer service
June 28, 2026
Reply from Hays Travel - Sittingbourne
We are so pleased to hear that I could help you find the perfect holiday to Montenegro. I hope you have a wonderful time!
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Friendly and very helpful was Jade and…
Friendly and very helpful was Jade and nothing was to much trouble for her ,top marks all round, great service from Hays
June 27, 2026
Reply from Hays Travel - Sittingbourne
We're so glad to hear you received such excellent service and that our team was helpful. Thank you for sharing your positive experience!
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Reply from Hays Travel - Sittingbourne
We're so pleased to hear our team provided helpful service. Thank you for your kind words.
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Hays Travel at Sittingbourne.
The young lady we saw, Claire, was very patient and helpful. Hays Travel at Sittingbourne have always been friendly and helpful and would definitely use them again.
June 23, 2026
Reply from Hays Travel - Sittingbourne
We're so pleased to hear our team provided such patient and helpful service. Thank you for your kind words and loyalty!
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
As always Chris found the hotel and…
As always Chris found the hotel and flight times that suited us and made another great holiday booking for us
June 21, 2026
Reply from Hays Travel - Sittingbourne
We are so happy I could assist with your holiday plans. Thank you for your kind words!
Kind Regards
Chris Keenan
Branch Manager
lovely friendly staff
lovely friendly staff! great customer service and would highly recommend to my family and friends.
June 20, 2026
Reply from Hays Travel - Sittingbourne
We are so pleased our staff provided you with such a positive experience. Thank you for your kind words.
Kind Regards
Chris Keenan
Branch Manager
Very helpful and friendly
Very helpful and friendly - helped us to get exactly what we wanted
June 16, 2026
Reply from Hays Travel - Sittingbourne
Good afternoon Susan,
We're so glad we could help you find exactly what you wanted! Thank you for your kind words.
Kind Regards
Chris Keenan
Branch Manager
Efficient member of staff.
Claire was very helpful and polite. We told her when and where we wanted to go and she got it all sorted with no problems.
June 15, 2026
Reply from Hays Travel - Sittingbourne
Good afternoon Linda Hills,
We're so pleased our team was helpful and polite. Thank you for your kind words about our service!
Kind Regards
Chris Keenan
Branch Manager
Always very helpful and knowledgeable.
Always very helpful and knowledgeable.
Would definitely use again and recommend to friends and family.
June 14, 2026
Reply from Hays Travel - Sittingbourne
Thank you for your kind words! We are delighted to know you found our team helpful and knowledgeable.
Kind Regards
Chris Keenan
Branch Manager
All my questions were answered…
All my questions were answered respectfully.
You staff who were there on that day were the best .
Keep the good work Hays Travel
June 13, 2026
Reply from Hays Travel - Sittingbourne
We are so pleased to hear your questions were answered respectfully. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We are so happy to hear you're impressed with our helpful and patient service. Thank you for your continued trust!
Kind Regards
Amber Valleley
Assistant Branch Manager
Great experience with Amber
I had a great experience in the Sittingbourne branch on Saturday 30th May with Amber. She was very knowledgeable and answered all our questions with ease. She also took her time and I did'nt feel rushed even though the branch was busy.
May 30, 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful 5-star review! I am glad that I made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind Regards
Amber Valleley
Assistant Branch Manager
Amber with brilliant from start to…
Amber with brilliant from start to finish , we got everything we needed and well within are budget
June 7, 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful 5-star review! I am glad that I made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind Regards
Amber Valleley
Assistant Branch Manager
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