We always go and see Debs the manager she goes above and beyond to find the right trip for us , she is honest if she thinks a hotel isn't good for us ,we were there for 3 hours but it was worth it to... See more
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Myself and my friends always book with Hays Travel. We like meeting the friendly staff and especially Debbie the manager who is very professional and her travel knowledge is outstanding. We recently... See more
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The staff in Prince Edward Road, South Shields are always friendly and helpful. Over the past few years, we've built up a relationship with the team and enjoy visiting and appreciate their professiona... See more
Company replied
Demi at the Nook South Shields branch is brilliant! Nothing is ever too much trouble for her. She’s helped book my holidays for the past few years and I’ve never had any problems. She’s so thought... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
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Clean and comfortable shop
Clean and comfortable shop. Staff very pleasant and helpful; they found the holiday we wanted so very pleased.
July 4, 2026
Reply from Hays Travel - South Shields The Nook
ah thankyou maureen for the feedback i will pass your comments on to grace much appreciated
deb x
Grace was lovely and nothing was a…
Grace was lovely and nothing was a bother 10/10 she was first class!
July 2, 2026
Reply from Hays Travel - South Shields The Nook
Thank you for your kind comments - It was a pleasure booking your holiday! Grace :)
First class service
The staff are knowledgeable and always go the extra mile. They don't pressure you in any way and are very patient
June 24, 2026
Reply from Hays Travel - South Shields The Nook
hi kathryn im sure you are going to love staying in the regina for your anniversary looks amazing.thanx for taking the time to send us such great feedback see you soon
deb x
I came in to book a holiday and left…
I came in to book a holiday and left having booked a holiday
June 27, 2026
Reply from Hays Travel - South Shields The Nook
Thankyou for taking the time to fill in our feedback.
We always go to Hays travel at South…
We always go to Hays travel at South Shields. They are all so helpful. Nothing is too much trouble for them. They also remember us from one year to the next which is lovely.
June 23, 2026
Reply from Hays Travel - South Shields The Nook
hi karen
always great to book yours and kevs hols im sure youll have another amazing time in turkey. i will pass your lovely feedback onto abbie
deb x
Another great experience at Hays…
Another great experience at Hays Travel. Friendly, helpful, efficient and reliable. All the staff are brilliant
June 28, 2026
Reply from Hays Travel - South Shields The Nook
Hi Stephen, Thank you for booking again! I really appreciate the lovely feedback. Thanks again Kate :-)
Booking a holiday
We booked a last minute break with Amy recently the whole process was so smooth start to finish we ended up in beautiful hotel fantastic location. Amy was polite she listened to our preferences and we had a lovely time.
June 20, 2026
Reply from Hays Travel - South Shields The Nook
Hi Selina, thank you so much for your lovely review! It was a pleasure sorting your holiday - Aimee :)
Another great experience
Another great experience, staff all so welcoming.
Thank you Clare, you make booking a holiday so easy and pleasant 🤩🤩
June 20, 2026
Reply from Hays Travel - South Shields The Nook
Hi Heather, Its always lovely to have a catch up! Thanks for booking with me again. I really appreciate the lovely feedback. Thanks Clare x
Reply from Hays Travel - South Shields The Nook
Hi, Thank you for the lovely feedback! I really appreciate it! Thanks again Aimee x
Once again Kate did a fantastic job
Once again Kate did a fantastic job! The holiday I wanted was only 4 months away, so there was limited availability, with a lot of work involved, Kate did her magic! Perfect thank you so much
Jude and Brent
June 18, 2026
Reply from Hays Travel - South Shields The Nook
Hi Jude&Brent, Ah what lovely feedback from you, I really appreciate it. Thanks Kate x
All staff very helpful
June 18, 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for your positive feedback.. Its always a pleasure booking your holiday.. Clare
I love the South shields branch hard…
I love the South shields branch hard working girls always with big smiles big thank you to abbie who recently booked my summer getaway , nothing is to much trouble for them 10/10 amazing x
June 24, 2026
Reply from Hays Travel - South Shields The Nook
hi amanda wow what amazing feedback youve left for abbie and the team we really appreciate you taking the time to do this.im sure youll have another fab holiday in greece
deb x
Hays Travel (at the Nook)
Great service from very competent staff. Got the holiday I wanted
June 23, 2026
Reply from Hays Travel - South Shields The Nook
love your feedback Bob!!!im soo glad you and kath are managing to get away this year
deb x
Very well done to aimee
Very well done to aimee, very considerate and looked into all options that were available, holiday now booked ,hay's have done it again, well done.
June 23, 2026
Reply from Hays Travel - South Shields The Nook
Hi Kevin, thankyou for leaving such a lovely review i hope yous both have an amazing time away it was a pleasure booking your holiday. - Aimee
Fantastic very helpful friendly staff…
Fantastic very helpful friendly staff went above and beyond
June 24, 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you so much for leaving this review. It was lovely booking your holiday and im sure yous will have a fab time!! Clare x
The lady who helped us with our holiday…
The lady who helped us with our holiday was outstanding ⭐️
June 21, 2026
Reply from Hays Travel - South Shields The Nook
Hi Susan, thankyou for the lovely review i hope you have an amazing time away! - Aimee :)
TUI Cruise on September.
Booked with Kate in the Nook office.South Shields. Excellent knowledge re our cruise booking booked our aeroplane seats , reserved our cabin. Very happy.
June 21, 2026
Reply from Hays Travel - South Shields The Nook
Hi John, Thank you so much for the lovely feedback. I really appreciate it. Thanks again Kate :-)
Fantastic team
Lovely staff x Abbie can’t do enough to help you x all staff you can have a joke & laugh with x wouldn’t go anywhere else to book my holiday
June 21, 2026
Reply from Hays Travel - South Shields The Nook
Hi Dawn, It was a pleasure booking your holiday once again! I hope you have an amazing time returning to your favourite place! Thank you for the lovely feedback. Thanks, Abbie :)
Abbie is always very helpful,nothing is…
Abbie is always very helpful,nothing is a bother
June 21, 2026
Reply from Hays Travel - South Shields The Nook
Hi Kay, Thank you so much for your lovely feedback. The cruise itinerary sounds amazing, it will be here before you know it! Look forward to seeing you again soon. Thanks, Abbie
First Class…
In and out in 15 minutes excellent staff all very attentive and knowledgeable everything done in a timely and professional manner.
June 20, 2026
Reply from Hays Travel - South Shields The Nook
Hi Christopher, Thank you so much for the lovely feedback! We really appreciate it. Thanks again Grace :-)
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