the girls in the shop were great , but were rearly not happ y that within half hour of accepting the price , the tour operatore had put the price up by £800 give or take . and so we are now thinking o... See more
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Very warm wellcome from girls in the shop , took their Time with us booking our holiday , looked after us really well , will allways use this travel agent , no problems at all, wouldn’t go anywhere el... See more
Company replied
I was at the Spalding branch of Hays to arrange booking of my trip to Australia next year. The staff there were very friendly and helpful particularly Kayleigh who had to spend ages on the telepho... See more
Company replied
First time booking through Hays Travel & what a great experience! Denise was so helpful and got us a great deal, tailoring the holiday to suit all the age groups in our party. I had a few qu... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Market Place 6, PE11 1SL, Spalding, England, United Kingdom
- 01775 667070
4.8
Excellent
196 reviews
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the girls in the shop were great
the girls in the shop were great , but were rearly not happ y that within half hour of accepting the price , the tour operatore had put the price up by £800 give or take . and so we are now thinking of canceling because of this .
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very warm wellcome from girls in the…
Very warm wellcome from girls in the shop , took their Time with us booking our holiday , looked after us really well , will allways use this travel agent , no problems at all, wouldn’t go anywhere else , hayes is the best x
August 8, 2026
Reply from Hays Travel - Spalding
Hi Teresa and thank you for your lovely feedback! it is always a pleasure to see you both and book your holidays. We hope you have the best time and look forward to see you again soon.
-Hays Travel Spalding
we found a holiday in egypt with tui…
we found a holiday in egypt with tui they got the holiday at the same price. and what i like is I know if I have any problrms they are there to sort it with a smile. no spending hours trying to get in touch with tui. well done girls
August 1, 2026
Reply from Hays Travel - Spalding
Thank you for your lovely feedback! We are so pleased that you are happy with the service you received and look forward to booking your next one! :)
-Hays Travel Spalding
Reply from Hays Travel - Spalding
Thank you for your lovely feedback :) I really appreciate it and it was a pleasure booking your holiday.
-Kayleigh
Reply from Hays Travel - Spalding
Thank you for your lovely feedback!
- Hays Travel Spalding Team
Great service and fast response to all…
Great service and fast response to all queries. Booked amazing Thailand holidays with Alicia, now just cannot wait to go.
July 26, 2026
Reply from Hays Travel - Spalding
Thank you so much for your lovely feedback! We really appreciate it and are so glad you had a great experience! :)
-Alicia
Very helpful and responsive staff
Very helpful and responsive staff. I dealt with Emily and (primarily) Alicia both of whom were very good.
July 14, 2026
Reply from Hays Travel - Spalding
Nicholas,
Thank you for your fantastic feedback! We are so pleased to hear that our team members were very good and provided such helpful and responsive service.
Kind Regards
Hays Travel Spalding
Reply from Hays Travel - Spalding
Thank you so much for taking the time to leave this review. We really appreciate your feedback and are glad you had a good experience in store :)
-Alicia
Staff very helpful
Staff very helpful, happy to relay their experience, lovely start to our holiday adventure.
July 2, 2026
Reply from Hays Travel - Spalding
Christine Phillips,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and that you had a lovely start to your holiday adventure. We appreciate your kind words.
Kind Regards
Hays Travel Spalding team
Booking holiday in Australia
I was at the Spalding branch of Hays to arrange booking of my trip to Australia next year.
The staff there were very friendly and helpful particularly Kayleigh who had to spend ages on the telephone making arrangement changes.
I got a really good trip organised with well timed flights and excellent accomodation at a really good price.
I cannot recommend this branch higher
July 6, 2026
Reply from Hays Travel - Spalding
Thank you so much for taking the time to leave this lovely review for Kayleigh.
We really appreciate your feedback and are delighted to hear you had a positive experience in store, despite the long wait whilst Kayleigh was on the phone to our supplier.
We hope to welcome you back again soon!
-Hays Travel Spalding
Reply from Hays Travel - Spalding
Thank you for your kind words, we really appreciate it!
- Hays Travel Spalding
Nothing was too much Emily was very…
Nothing was too much Emily was very knowledgeable and willing to guide and support
June 16, 2026
Reply from Hays Travel - Spalding
We are so pleased to hear about your positive experience. Thank you for your kind words about our apprentice Emily!
- Hays Travel Spalding
Lovely patient advisor
Lovely patient advisor, as we went back several times due to busy life and she did everything to get us the deal we wanted. Very good service
June 21, 2026
Reply from Hays Travel - Spalding
We're so glad we could help you find the perfect holiday. Thank you for your kind words and appreciation!
- Hays Travel Spalding
Reply from Hays Travel - Spalding
We are so pleased to hear this. We appreciate your kind words, Thank you!
- Hays Travel Spalding
Emily was very patient with us for…
Emily was very patient with us for someone so young , couldn't helped anymore than she did. Holiday now booked. I think the young lady will do very well with her choice of job.The booking was very easy in the end . Would use Hays again.
June 14, 2026
Reply from Hays Travel - Spalding
Thank you for your kind words about our apprentice, Emily. We really appreciate your feedback and are so pleased you would book with us again!
- Emily (Branch Manager)
EXCELLENT CUSTOMER EXPERIENCE!
First time booking through Hays Travel & what a great experience!
Denise was so helpful and got us a great deal, tailoring the holiday to suit all the age groups in our party.
I had a few questions before departure and she was always readily available with help & support and thanks to her, we had an amazing holiday to Gran Canaria.
I will definitely be using Hays Travel (Denise!) for any future bookings.
May 27, 2026
Unprompted review
Reply from Hays Travel - Spalding
Thank you so much for your lovely review. On behalf of all the girls at Hays Travel Spalding, we hope you had a fabulous holiday!
-Hays Travel Spalding
Excellent knowledge of most places…
Excellent knowledge of most places helpful polite staff help with anything that you need
June 3, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave this review. We really appreciate it and are glad you had a great experience in store.
-Emily Branch Manager
Alicia was really helpful and answered…
Alicia was really helpful and answered all of my questions. She made booking our holiday really easy and straight forward.
June 8, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave this review, we really appreciate it! and thank you for booking with me, it was a pleasure.
-Alicia (Assistant Manager)
Emily (apprentice)
Emily, the apprentice was very professional and knowledgeable. Her explanations were clear and helpful.
June 4, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave this review for Emily, our apprentice. We really appreciate it and are glad you had a great experience in store.
-Alicia (Assistant Manager)
Went in to book my first holiday on my…
Went in to book my first holiday on my own,I was treated very well, she spent lots of time to find what I wanted, very polite and put me at ease.
June 3, 2026
Reply from Hays Travel - Spalding
Thank you for your great feedback, we really appreciate it and are so glad that Emily, our apprentice was able to find you a suitable holiday! We hope you have the best time :)
-Alicia (Assistant Manager)
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