First time booking a cruise so had lots of questions and were advised many things we had not thought of. Great advice which resulted in booking which looks perfect to our needs. Mia was patient, profe... See more
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Claire was friendly but very professional. After spending an hour with us the first visit, going through numerous cruises, we decided they weren't what we wanted, she gave us other options. After a b... See more
Company replied
I’d researched where I wanted to go prior to visiting branch Beth dealt with my booking fast and easy experience she was very informative all the staff in Stourbridge are always welcoming Great ex... See more
Company replied
Excellent service from Mia in Stourbridge branch. We normally have Beth to deal with us, who has always been excellent, but she was on leave. It's obvious that all in Stourbridge branch are Excelle... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
974 reviews
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It’s not only the company that is doing…
It’s not only the company that is doing well it’s the wonderful staff you have can’t say highly enough about the Stourbridge staff especially Beth she goes well beyond expectations
August 17, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind words a pleasure to be able to help
I’d researched where I wanted to go…
I’d researched where I wanted to go prior to visiting branch
Beth dealt with my booking fast and easy experience she was very informative all the staff in Stourbridge are always welcoming
Great experience 5 ⭐
August 16, 2026
Reply from Hays Travel - Stourbridge
Thank you for your review. It was a pleasure to book your Holiday.
Good service very helpful
The ladies are aways pleasant and helpful we usually know what we want and they make sure we get the best value and our needs are catered for.great
August 15, 2026
Reply from Hays Travel - Stourbridge
Thank you for your review.It was a pleasure to book your Holiday
Very professional staff with an…
Very professional staff with an abundance of knowledge, more than happy with the service, definitely recommend and use again.
August 15, 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely feedback. It was a pleasure to book your Holiday.
Excellent service booking our…
Excellent service booking our holiday,price matched with Jet 2 as usual at Hays Travel.
August 14, 2026
Reply from Hays Travel - Stourbridge
Thank you for your review. It was a pleasure to book your Holiday.
Reply from Hays Travel - Stourbridge
Thank you for your kind words! Its always a pleasure to book your holidays.
As always Hays Travel
As always Hays Travel are always welcoming and Beth always happy to help me and others arrange and find the best deal for us holiday makers, thanks Beth as always.
August 13, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind words and we really appreciate you choosing to book with ourselves
Staff always very helpful and…
Staff always very helpful and knowledgeable. Never feel rushed. You can tell they want to make sure you got the best holiday for you . Claire was first class .
August 13, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your wonderful review. We're delighted to hear that you felt well looked after and never rushed during your booking experience. Finding the perfect holiday is always our priority, so it's fantastic to know that came across.
Claire will be thrilled to receive your kind feedback. We'll be sure to pass on your compliments and recognition of her first-class service.
Thank you again for choosing us, and we look forward to helping you plan your next holiday soon.
First time booking a cruise
First time booking a cruise so had lots of questions and were advised many things we had not thought of. Great advice which resulted in booking which looks perfect to our needs. Mia was patient, professional and friendly - knowledgeable.
August 4, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind words and a pleasure to help
Great booking experience
Great booking experience. Rob was knowledgeable and friendly throughout. Not our first time booking here and won’t be the last.
August 10, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind comments, a pleasure to help
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review! It was a pleasure booking your holiday.
Went in to see Tracey who was on a day…
Went in to see Tracey who was on a day off so Abbi stepped in and was first rate, knew the area and advised us on the booking. Excellent.
August 8, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review we really appreciate your comments
Excellant booking with Hays
Claire was friendly but very professional. After spending an hour with us the first visit, going through numerous cruises, we decided they weren't what we wanted, she gave us other options. After a bit of research on our part we went back to the shop and booked Benidorm instead. Overall the booking process was an excellent experience.
August 7, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely comments, it was a pleasure to meet you and book your holiday
Well you can ask the person who paid…
Well you can ask the person who paid for holiday first
August 7, 2026
Reply from Hays Travel - Stourbridge
Thank you for speaking with us with regards to this matter. We apologise for the confusion regarding the Trustpilot review invitation being addressed incorrectly. We appreciate your understanding and your feedback
We visited hays travel in Stourbridge…
We visited hays travel in Stourbridge and Sophie looked after us very well,she was so helpful,such a lovely lady,we will be booking with Sophie again,10 out of 10 service,well done Sophie
August 5, 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely review. It was a pleasure to book your Holiday.
I wanted a specific
I wanted a specific, individual trip and Beth at Stourbridge was fantastic in checking and putting it all together. Nothing is ever too much trouble and I'm always confident in dealing with her.
August 5, 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely review. It is always lovely to see you and book your Holidays.
A smooth easy booking
A smooth easy booking. Didn’t take long at all. Matched the price I had seen online.
July 28, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was a pleasure to book your holiday
absolutely brilliant service excellent…
absolutely brilliant service excellent staff so kind patient and helpful very happy with Hays of Stourbridge
July 28, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was a pleasure to book your holiday
Usual friendly and efficient service.
August 3, 2026
Reply from Hays Travel - Stourbridge
Thank you for your feedback it is always a pleasure to book your Holiday
Fantastic service great help
Fantastic service great help , really pleased with the travel agent assistant 😀👍
August 3, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you were pleased with the service and assistance you received from our team.
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