We have used Hays Travel for many years, the ladies that work there are always happy, professional and knowledgeable, I would always recommend them. We normally try to deal with Lorraine as she unders... See more
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Booked another holiday with Hays travel. Just went in for currency for holiday to Salou in 2 weeks time and came out having booked another holiday for 2027, the staff know what we want and what our p... See more
Company replied
I would highly recommend this travel agent. She was extremely pleasant, helpful and knowledgeable throughout the whole booking process. She took the time to listen to what I was looking for and made... See more
Company replied
We approached Joanne Liu with 3 possible holiday options and as always Joanne was very patient in exploring all 3 options and finally we decided on a P&O Cruise in September 2027. We are so thankful t... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25c The Bridges, SR1 3LB, Sunderland, United Kingdom
- 01915438385
5.0
Excellent
1K reviews
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Very pleasant customer service
September 6, 2026
Reply from Hays Travel - Sunderland The Bridges
Mal,
Thank you for your wonderful feedback! We are so pleased to hear that you had a pleasant experience with our customer service. Your kind words are truly appreciated.
Kind Regards
Hays Travel
Everything went very smoothly Lorraine…
Everything went very smoothly Lorraine very helpful explained both Hollidays to us and completed booking quickly
September 6, 2026
Reply from Hays Travel - Sunderland The Bridges
Cliff white,
Thank you for your fantastic 5-star review! We are so pleased to hear that everything went smoothly and that your booking was completed quickly.
Kind Regards
Hays Travel
Reply from Hays Travel - Sunderland The Bridges
Thank you for the lovely comments. Sophie
Mackem in Milan
I didn't have to wait. Ava was welcoming, friendly and professional.
I was in, booked and out with my documents in less than 20 minutes.
Ava was knowledgeable and was able to give me a rough price for another trip while I was in. Perfect service.
September 5, 2026
Reply from Hays Travel - Sunderland The Bridges
Ann Riddell,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was excellent and that our team member made the process simple and easy for you.
Kind Regards
Hays Travel
First class service from Lorraine
Would like to thank Lorraine for booking our holiday to New York, she was very polite, helpful and we got a great deal from Hays Travel. Always first class service
August 29, 2026
Reply from Hays Travel - Sunderland The Bridges
Darren,
Thank you for your wonderful review! We are so pleased to hear that our team was polite and helpful, and that you received a great deal for your New York holiday. We always strive for first-class service.
Kind Regards
Hays Travel
Your agent at the Bridges was so polite…
Your agent at the Bridges was so polite and had
plenty of time to help us select a hotel for our 7 day break
August 30, 2026
Reply from Hays Travel - Sunderland The Bridges
Mr Davison,
Thank you for your wonderful feedback! We are so pleased to hear that our agent was polite and took the time to help you select the perfect hotel for your break.
Kind Regards
Hays Travel
Reply from Hays Travel - Sunderland The Bridges
Thank you for your review:) Faith
Joanne arranged the most fantastic deal…
Joanne arranged the most fantastic deal for our next holiday in April with viking travel. Really looking forward to our cruise. We'll done.
September 2, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you for your review:) Joanne
Excellent service vicky when above and…
Excellent service vicky when above and beyond to make the perfect holiday for me and my partner thank you vary much
September 2, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you for your lovely review:) Vicky
Reply from Hays Travel - Sunderland The Bridges
Thank you for your review:) Faith
Very nice personable assistant
August 23, 2026
Reply from Hays Travel - Sunderland The Bridges
thankyou for your lovely feedback. Beth
I would highly recommend this travel…
I would highly recommend this travel agent. She was extremely pleasant, helpful and knowledgeable throughout the whole booking process. She took the time to listen to what I was looking for and made everything easy and stress-free. Her knowledge and attention to detail were excellent, and I felt confident that I was in good hands.
Thank you for all your help in arranging our holiday — I really appreciate it and wouldn’t hesitate to use her again.
August 30, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you so much for taking the time to leave us a kind review , we do really appreciate it .
it was pleasure booking your holiday , we hope you have a fantastic time !
thanks again
Faith was really helpful and made it…
Faith was really helpful and made it very quick and easy to book
August 30, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you for your lovely review:) Faith
Sophie was friendly very helpful quick…
Sophie was friendly very helpful quick efficient nothing was a bother for her made our visit enjoyable x
August 29, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you for a lovely review :) Sophie
Hays travel are such a great travel agent
Joanne was infinitely patient sorting out our inclusive add on for our present cruise. She also spent a lot of time trying to find a cruise for 2027 that had an accessible cabin for me and my medical needs. We now have a cruise for 2027 after a the many phone calls she made on our behalf. Joanne was so lovely and we are so happy yet again with Hays amazing service
August 27, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you for you kind review, Joanne :)
Reply from Hays Travel - Sunderland The Bridges
Thank you so much for your kind review, Mia :)
Fabulous staff without much notice able…
Fabulous staff without much notice able to find us the holiday we'd wanted.everone helpus
August 26, 2026
Reply from Hays Travel - Sunderland The Bridges
Thankyou for your lovely words. Sophie
Once again a perfect visit to see the…
Once again a perfect visit to see the lovely Joanne, always a pleasure.
Greeted with that beautiful smile, made to feel welcome, relaxed and nothing is a bother.
Would definitely recommend and wouldn’t book with anyone else.
Thanks again beautiful lady x
August 20, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you so much for your kind review, Joanne :)
Great service as usual
August 20, 2026
Reply from Hays Travel - Sunderland The Bridges
Thank you for your lovely reply, Joanne :)
Reply from Hays Travel - Sunderland The Bridges
Thank you for your lovely reply, Joanne :)
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