I’m a returning customer, I’ve been using Ruby for my holidays now for years, she’s been an amazing help and goes above and beyond to meet my families need. 10/10
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As always a fabulous team who cannot help enough booked 2 holidays with Leah who went above and beyond to get what we wanted I will never book anywhere else thanks again
I always have a great experience booking my holiday through your company. The staff are really friendly and book holidays very professional and with ease. I told Ruby what i wanted from my holiday and... See more
HAYS travel in vine place, especially Maddie. Has been a great help booking out amazing holiday next year. Maddie has also help clarify a few things for me, when I was querying a few details.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Vine Place, SR1 3NA, Sunderland, United Kingdom
- 0191 5677711
4.9
Excellent
945 reviews
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As always a fabulous team who cannot…
As always a fabulous team who cannot help enough booked 2 holidays with Leah who went above and beyond to get what we wanted I will never book anywhere else thanks again
September 5, 2026
I’m a returning customer
I’m a returning customer, I’ve been using Ruby for my holidays now for years, she’s been an amazing help and goes above and beyond to meet my families need. 10/10
September 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Leah in vine place absolutely went…
Leah in vine place absolutely went above and beyond for me we got exactly what we wanted 2028 after my daughter has sat her a levels a little holiday for my daughter and I my daughter who wants to go to Japan Singapore Thailand and Bali we got ir all thankyou so very much for looking and getting everything I was looking for.
September 6, 2026
Reply from Hays Travel - Sunderland Vine Place
Aww thank you so much for the lovely review Karen! You have made my day!! It was such a pleasure booking this fab holiday for you and I hope you and your daughter have the best time 😊 - Leah x
Always looking for a good holiday and a…
Always looking for a good holiday and a low cost one and the staff were happy to help us
September 5, 2026
These ladies know their onions..
These ladies know their onions..
We were in and out in know time .
Thank you Girls.
September 3, 2026
A great help in finding what l…
A great help in finding what l wanted,very pleasant service with a smile 😃
September 2, 2026
Staff were brilliant they know their…
Staff were brilliant they know their holidays.service great.
August 30, 2026
There was an agent called Leah in…
There was an agent called Leah in Sunderland store. She was excellent at her job, customer service etc a credit to your company
August 29, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for the lovely review Corinne, it was such a pleasure booking you to New York and Vegas and I hope yous have the best time! :) - Leah x
Friendly staff at the sunderland branch…
Friendly staff at the sunderland branch very helpful with being my first holiday abroat chloe the ypung lady dealung with my holiday her customer service is outstanding no question to big or to small
August 28, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you so much for such a lovely review and i really hope you enjoy your first holiday :)
Thanks Chloe
I always have a great experience…
I always have a great experience booking my holiday through your company. The staff are really friendly and book holidays very professional and with ease. I told Ruby what i wanted from my holiday and what hotel I wanted to stay at and she tried her very best to get me the best price. The staff at vine place in Sunderland are a credit to the company
August 28, 2026
HAYS travel in vine place
HAYS travel in vine place, especially Maddie. Has been a great help booking out amazing holiday next year. Maddie has also help clarify a few things for me, when I was querying a few details.
August 22, 2026
Reply from Hays Travel - Sunderland Vine Place
Thankyou for this lovely review Helen! So glad we managed to get you sorted!
Thanks again - Maddie
Great service nothing too much trouble
Great service nothing too much trouble, Ruby was patient and had great listening skills to achieve our requests.
August 22, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your lovely review Maureen! It's always a pleasure to book yours & Anne's holiday I hope you both have the most amazing time on this one and I look forward to booking your next one. Ruby :)
Reply from Hays Travel - Sunderland Vine Place
Aw thankyou so much for taking the time to leave this feedback Wayne I really appreciate it! :D Thanks, Mel
Ruby always goes out her way to help…
Ruby always goes out her way to help and support your chosen hoilday making sure you are happy with what you are getting in a package hoilday
August 19, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your lovely review Sharon! It's always a pleasure too book your holidays I hope you have the most amazing time and I look forward to booking your next one. Many Thanks Ruby :)
We booked our holiday to Turkey with…
We booked our holiday to Turkey with Ruby she was very friendly, well organised efficient and thorough she explained everything in great detail. What more can I say Thanks Ruby
August 18, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your lovely review Alison! It was a pleasure too book your holiday to Turkey I hope you both have the most amazing time and I look forward to booking your next one! Many Thanks Ruby :)
Honest opinions about the holiday …
Honest opinions about the holiday staff are very professional
August 16, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for such a lovely review :)
Friendly staff
Friendly staff. Go above and beyond to get holiday right for you. Great customer service. Was dealt with by Rachel. Spot on.
August 16, 2026
Always great customer service.
Always great customer service.
Staff are happy to ensure every need is met.
Wouldn't go anywhere else.
August 13, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for such a lovely review :)
So professional
So professional. Polite easy to work with helpful through out the booking.I don't go anywhere else why should I when they make it easy to work with .carry on the good work
August 13, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you so much for taking the time to leave this lovely feedback, I really appreciate it! :D Mel
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