We were warmly welcomed when we arrived and our requests were dealt with very efficiently by Emily. We visited the office on 3 occasions and each time our queries were resolved promptly. We have recom... See more
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I was very impressed by the service provided by Nadine. Nothing was too much trouble and she helped with other associated matters not part of her remit. A thoroughly professional service with a smile.... See more
Company replied
We booked our second cruise with Hayes Travel Taunton, Nadine, who was very knowledgeable and helpful. Even though it’s over a year away, we were really impressed with the information provided, the bo... See more
Company replied
Alysha at the Taunton branch sorted us out lovely with a second holiday, after our first one was cancelled 😁😁
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Fore Street, TA1 1JA, Taunton, United Kingdom
- 01823478914
4.9
Excellent
576 reviews
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I have booked with Hays Taunton for the…
I have booked with Hays Taunton for the last few years , even though I live in Exeter .
I find them to be very pleasant, professional, patient, I tell them my requirements and leave them to it , then they email me back with fab choices.
The booking process is stress free , and they’re always available to answer any questions.
Will be booking my next holiday with them for sure .
Well done Emily for your attentive service for my recent booking
April 17, 2026
Reply from Hays Travel - Taunton
Thank you for your great review :)
Very polite and efficient staff member…
Very polite and efficient staff member did everything for us
April 9, 2026
Reply from Hays Travel - Taunton
Thank you for your great review :)
Whent to get my tickets the staff…
Whent to get my tickets the staff member there Lewis has been spot on and holly also there so good they sorted every thing out start to finish 100% completely faultless highly recommend better than Tui .
April 14, 2026
Unprompted review
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Team Taunton
A nice welcome and professional…
A nice welcome and professional service. All aspects of the package relayed and left feeling excited
April 12, 2026
Reply from Hays Travel - Taunton
Thank you Paul, we hope to see you again soon for any future travel plans
Staff were very helpfull very good…
Staff were very helpfull very good sevice towards our travel
April 1, 2026
Reply from Hays Travel - Taunton
Thank you so much for your kind words and we're are so happy to hear that you received very good service from our helpful staff towards your travel plans.
Kind regards
Hays Travel Taunton
Reply from Hays Travel - Taunton
Thank you for the feedback, we hope you have a lovely holiday
The lady with the glasses was very nice~
The lady with the glasses was very nice and professional when booking my cruise. Highly recommend, thank you
March 31, 2026
Reply from Hays Travel - Taunton
Thank you for your lovely review, were glad we could help get your cruise booked :)
They were very informative and helpful…
They were very informative and helpful from my initial visit, where they took details of what I was looking for, right through to when I booked.
The communication was first rate - quick, efficient and above all friendly.
The staff were also very patient when I was unsure or wanted to check out alternatives.
March 29, 2026
Reply from Hays Travel - Taunton
Thank you for the lovely review, it was a pleasure to plan this trip for you :) Abi
The girl was very good but we weren’t…
The girl was very good but we weren’t offered any discount we had to ask if there was any movement and there was. The girl said if there was anything else that we needed to know just pop in and ask so this is nice to know.
March 29, 2026
Reply from Hays Travel - Taunton
Thank you for the review :) Abi
Reply from Hays Travel - Taunton
Thank you for your review, we appreciate the feedback. Following our conversation on the phone were glad that there wasn't any issue with the service you received in store. We hope you have a great trip :)
As always Hayes travel is very helpful…
As always Hayes travel is very helpful and informative with everything that you ask Bridgwater and Taunton stores alike. Holiday booked through them once again
March 21, 2026
Reply from Hays Travel - Taunton
Thank you for the lovely message, have a lovely holiday
Adelle was very helpful and patience .
March 15, 2026
Reply from Hays Travel - Taunton
Thank you for your great review :)
Helpful & knowledgeable
Our sales consultant Lewis was very helpful & understanding of our needs. Our requirements were a short notice trip to Australia. Between us all we managed to navigate through to an acceptable level.
March 21, 2026
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Team Taunton
Always helpful,nothing too much…
Always helpful,nothing too much trouble.
Used past few years,nice to go into Hayes and they know who you are.
Friendly staff
February 27, 2026
Reply from Hays Travel - Taunton
Hi Mrs Bone, thank you for this lovely review. It's always a pleasure to see you both in-store and helping plan your holidays :)
Nadine was helpful
Nadine was helpful, kind, informative and thorough. We felt confident to book our holiday straight away. Lewis who was also in the office had recently traveled to San Francisco as well and his local information was very helpful.
March 7, 2026
Reply from Hays Travel - Taunton
Thank you for your lovely review, I'm glad I could help sort your trip :) Nadine
Very helpful and efficient travel…
Very helpful and efficient travel agent. We will certainly use the agency again.
February 18, 2026
Reply from Hays Travel - Taunton
Thank you for your review
Reply from Hays Travel - Taunton
Thank you for your lovely review! Team Taunton
I was very pleased with the service we…
I was very pleased with the service we received in the Taunton branch, very helpful friendly
February 22, 2026
Reply from Hays Travel - Taunton
Thank you for your great review :)
Efficient service
Hays Taunton were very quick in responding to my email with several suggestions for a Lake Garda holiday. When we decided where to stay, Abi dealt with our booking efficiently and even found a greater discount. All in all a smooth transaction.
February 12, 2026
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Team Taunton
Always helpful
Was very helpful and polite and explained everything we needed to known
February 12, 2026
Reply from Hays Travel - Taunton
Thank you for the review, we look forward to serving you again in the future
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