Nikki was brilliant in explaining everything to us and a really nice person overall.everything went smoothly, she assured everything was absolutely correct and put my mind at rest.brilliant.cant wait... See more
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See what reviewers are saying
Once again our experience was brilliant. Sam answered all our questions we had regarding the holiday we booked and one we are wanting to book for 2028. Coming back with details about the 2028 when he... See more
Company replied
Visited Hays travel Wakefield branch to book another holiday , we always find the staff very welcoming and helpful. Staff member Charlotte was absolutely fantastic and helped us to find a holiday that... See more
Company replied
Staff were welcoming and friendly. Very helpful and knowledgeable. The lady that dealt with us was very patient and tried all different holidays we requested
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Westgate, WF1 1JY, Wakefield, United Kingdom
- 01924 688077
4.9
Excellent
1K reviews
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Lovely friendly staff
Booked our holiday with Charlotte. We have not booked with her before. She was really good. Knowledgeable and funny but professional at the same time. She sorted our holiday no probs. We got a lot of info from Sam the day before but he was with another client when we booked. All the staff are so welcoming and we never think to go anywhere else.
May 21, 2026
Reply from Hays Travel - Wakefield
We appreciate you sharing your experience. We're so glad to hear our team member provided such excellent service and made booking your holiday a breeze. We value your continued loyalty!
Kind Regards
Staff are great every time i book
Staff are great every time i book
Fantastic team
Thank you
May 21, 2026
Reply from Hays Travel - Wakefield
Thank you for such a lovely review! We're always happy to get you booked - Grace :D
Had been in previously and the lady…
Had been in previously and the lady knew what I wanted, booked and got Hotel which I'd stayed at previously
Brilliant
May 16, 2026
Reply from Hays Travel - Wakefield
Thanks as always for the lovely feedback and return custom :) Always our pleasure! ^Sam
The staff were very busy but we're…
The staff were very busy but we're still extremely pleasant and very helpful especially Nikki. Could not fault any of them, there were only 3 in store that day due to managers being in meetings
May 15, 2026
Reply from Hays Travel - Wakefield
Thank you for taking the time to leave us some feedback. Your comments are greatly appreciated. Thanks Emma
Gift cards should be available online
Good service but I really think gift cards should move online for purchasing. Took such a long time and a lot of personal data given for unknown reasons. Being able to pay via card machine would be good too.
May 6, 2026
Reply from Hays Travel - Wakefield
Thank you for your feedback regarding the purchase of a gift card. I have passed your comments on to head office, so they can review the process. Thank you again Emma
Good service very friendly and helpful
May 4, 2026
Reply from Hays Travel - Wakefield
Thank you for your review! Always happy to book your holidays - Grace :D
Great experience as ever
We went in to book a pre determined holiday and as usual all the staff were great and excelled in their own way and all three of the staff in that morning came together to give us exactly what we wanted! Couldn't of asked for anything better from Emma, Nikki and Grace
May 9, 2026
Reply from Hays Travel - Wakefield
Thank you for taking the time to leave us some feedback. I will pass your comments on to the staff.
Amazing even helped me with my phone…
Amazing even helped me with my phone .Wakefield staff made it sound easy sorted
May 10, 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely feedback, we look forward to seeing you again soon - Alana
Emma was very informative X did…
Emma was very informative X did everything to get us what we wanted X and it's our 2nd time with Fred olsen so we got a discount brilliant x
May 10, 2026
Reply from Hays Travel - Wakefield
Thank you for your feedback, we are glad you had a great experience booking with us - Alana
A swift friendly service
May 6, 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely feedback, we hope to see you again soon- Alana
It is the first time we have booked an holiday with Hays
It is the first time we have booked with Hays Travel and I couldn't fault the experience. I had been in the shop on 2 occasions and dealt with Alana both times, she was very helpful pleasant and patient. We needed to change a holiday that had been booked by a relative who was no longer going on the holiday. On my first visit Alana explained what options were available to us, then on our 2nd visit we had decided on an alternative holiday which was booked and deposits transferred seamlessly. I would have no hesitation in booking any future holidays with Hays Wakefield as all the staff were so friendly and knowledgeable.
May 5, 2026
Reply from Hays Travel - Wakefield
Thank you for such a kind review. I will make sure Alana sees this. It is always a pleasure to book you - Grace :D
Reply from Hays Travel - Wakefield
Thank you for your review! Always happy to book you - Grace :)
Pleasant staff
Pleasant staff, understood what I wanted, willing to go over and above board with my requirements.
April 28, 2026
Reply from Hays Travel - Wakefield
thank you for your review, we are always happy to book your holidays - Grace :)
Hays - Excellent service!
Very knowledgable staff. Makes booking a holiday so easy and stress free.
I keep going back to Hays.
Thank you so much to the team.
May 3, 2026
Reply from Hays Travel - Wakefield
Thank you for such a kind review! We are always happy to get you booked and sorted - Grace :D
Great service once again from Sam and…
Great service once again from Sam and the team at wakefield Hays
April 29, 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely feedback, we look forward to seeing you again soon - Alana
Everybody in wakefield branch so…helpful
Everybody in wakefield branch so friendly and knowledgeable especially good looking sam the manager use them all rhe time
April 26, 2026
Reply from Hays Travel - Wakefield
Thanks so much for your kind words! We know Sam is definitely happy with the shoutout! We're always happy to serve you - Grace :D
Reply from Hays Travel - Wakefield
Thank you for your feedback, we look forward to seeing you again soon - Alana
Reply from Hays Travel - Wakefield
Thank you for your feedback, we look forward to serving you again soon - Alana
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff who go the extra mile to help
April 21, 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely feedback, we look forward to seeing you again soon - Alana
First time I have been to a travel…
First time I have been to a travel agents for quite a long time.the young lady called Ebony who dealt with my holiday explained every thing to me in a very friendly and polite manner I was quite happy
April 22, 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely feedback, we look forward to seeing you again soon - Alana
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