Hays Travel - Westhoughton Reviews 

This is the second trip That Hayes have arranged for Me the first went swinging. Flights conections hotel all bang on can't wait for second trip In September.
Staff at Westhoughton shop are Brilliant.

Spent almost £6k on this holiday. Mistake after mistake through Hays travel, Westhoughton branch has left us dreading the upcoming holiday. Made mistakes on the booking, then classed it as a admin mistake. It wasn’t it was down to the girl who booked the holiday. Let us to believe only 1 room available. Lie. Didn’t tell us the transfers times this would have impacted on our decision to book heavily. My husband has health issues and my son is autistic, made them aware of our needs at booking. All the staff member could see was her commission. Branch manager issued a small refund due to their mistake, took several emails to even find out which card she’d refunded to, as made various payments with various cards. Simple curtsy would be ask the customer which card would they like a refund on! Apparently not, too busy telling me the angry customer all of her great experiences, at this point I well passed the stage of trying to talk around. Livid, been passed onto head office. Took 2 weeks to respond, ended up copying every director I could find into the emails - honestly just book elsewhere

Brilliant service, really helpful and spent time going through everything so we understood, helped us to look for and to book excursions too thankyou

Always our favourite place to book, everyone is so knowledgable and so helpful. After many years of being a Hays Westhoughton customer we won’t dream of going anywhere else.

Fabulous, can not recommend enough

The staff are always very polite, friendly and helpful with your enquiries. They offer a very good service.

Thalia was extremely helpful. She went out of her way to change a holiday that I had booked. She kept me informed and was very efficient

Absolutely amazing service as always ,very helpful staff

Excellent service from Lynne. She found just what we were looking for in Greece and emailed the hotel directly with our requirements.

Thanks

Lovely staff, very knowledgeable, found the right deal

Excellent service, knowledgeable and helpful. Covering everything from resort info, flight availability, timings,insurance if required, travel money.
They do get busy

It was great very helpful & patience . She was lovely and very efficient.

Brilliant as always, service is always excellent at Westhoughton. Well done to Laura who dealt with my recent booking and also Leonie who has dealt with our bookings in the past.

Liona is so good at there job and adds such a fabulous amount of extra effort and support

Once again we booked our Cruise at Hays Travel Westhoughton,the booking or process was made easy by the wonderful staff nothing was to much trouble and we would highly recommend you try it.

Great staff, service fantastic

Always helpful and find what i need,i prefer my boarding passes on paper so always print them off dont like using my phone and have everything ready for me to pick up from the shop always very polite and friendly,feel like I'm visiting family,we always use hays travel ,best in my eyes ,keep it up girls x

Georgia was very helpfully and professional overall a very good experience.

Helpful and very informative.

Went in to see what deals were on, they found us a great holiday, with a great price, very pleased, highly recommend