We got great service with a friendly, helpfull and honest sales lady. She tried her best to get the hotel we were after for the holiday in Greece and also matched the online price we'd been quoted!... See more
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See what reviewers are saying
If anyone wants to book a holiday please book with the team in york. Specialised in booking every part even when booked getting the right advice and adding additional things like personal transfers an... See more
I saw one assistant one day to enquire about flights to the US then went back the following day to book a return flight. Both assistant we’re extremely helpful and I shall continue Togo to Hays trave... See more
Hi, we booked another Alfa coach holiday using the York office, it was from the new Alfa brochure, infact it was so new it wasn't even on the system yet so a young lady called Ruby had to do it via t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Low Ousegate, YO1 9QU, York, United Kingdom
- 01904 310007
4.9
Excellent
917 reviews
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Reply from Hays Travel - York
Hi there,
Thank you for your kind words and for booking with us!
Hays Travel York
I booked a holiday yesterday at your…
I booked a holiday yesterday at your low ousegate store and was greeted by becky the manager
She listened to what holiday I was looking for and becky searched a few hotels to which she found the right one for me .
Becky was very professional in the way she explained everything to me.
March 14, 2026
Reply from Hays Travel - York
Pauline,
We're happy to hear that you had such a positive experience at our store. It's great to know that you felt listened to and that the right holiday was found for you. We appreciate your kind words regarding the professional service you received.
Kind regards
Hays Travel York
Dougie
We did not know what we wanted so they look for us to find right holiday and we very grateful for that and friendly service
March 12, 2026
Reply from Hays Travel - York
Mr Douglas Anderson,
We are so glad that we could help you discover the perfect holiday! It's wonderful to know that you appreciated our friendly and helpful service.
Kind regards
Hays Travel York
Tge staff at hays are always freindly…
Tge staff at hays are always freindly & very helpful
March 11, 2026
Reply from Hays Travel - York
Susan,
We appreciate your kind words! We're so happy to hear that you find our staff friendly and helpful. Thank you for your valued feedback.
Kind regards
Hays Travel York
Clean looking shop staff freindly good…
Clean looking shop staff freindly good range of brochures
March 7, 2026
Reply from Hays Travel - York
Hi there
We're happy you found our shop clean, our staff friendly, and that we have a good brochure range. Thank you for your positive feedback.
Kind regards
Hays Travel York
Reply from Hays Travel - York
Hi there,
Thank you for your kind words and for booking with us!
Hays Travel York
As all ways we book 3 to 4 holidays a…
As all ways we book 3 to 4 holidays a year through Hays and the staff are extremely professional and friendly.
March 3, 2026
Reply from Hays Travel - York
Mr Barry Kasher,
We appreciate you booking your holidays with us and are so happy to hear that you find our team professional and friendly. Thanks for the kind feedback.
Kind regards
Hays Travel York
Excellent customer service
Customer service first class from start to finish first time we have been to this one & would certainly go again person we dealt with was very good indeed Rebecca i believe 😀
March 1, 2026
Reply from Hays Travel - York
David,
We're happy to hear that you had a first-class customer service experience. We appreciate you mentioning the team member who assisted you, and we're glad you enjoyed your visit.
Kind regards
Hays Travel York
Excellent service in York
Ruby is a first-class assistant in the York city office, friendly, patient, efficient and thorough and certainly confidence-inspiring. In her absence, Cara completed our transactions in a similarly competent and friendly manner. It is always a pleasure to visit this office.
February 28, 2026
Reply from Hays Travel - York
Susan,
We appreciate your lovely feedback regarding the team's service in our York city office. We are so glad to hear that you find your visits to us a pleasure, and we thank you for your kind words.
Kind regards
Hays Travel York
We have found Hays Travel to be a very…
We have found Hays Travel to be a very helpful and friendly experience.
We particularly have booked all our holidays with Hays and found Sabina to have answered all our questions with knowledge and understanding.
We are looking forward to our next holiday
February 25, 2026
Reply from Hays Travel - York
Margaret,
We appreciate your kind words! We are so glad to hear that you have found our services helpful and friendly. It's wonderful knowing we could answer all your questions with knowledge. We hope you enjoy your next holiday!
Kind regards
Hays Travel York
Professional helpful independent advice with no pressure
Professional helpful independent advice with no w
February 25, 2026
Reply from Hays Travel - York
Paul,
We're happy to hear that you found our advice helpful and independent. We appreciate your positive feedback and thank you for sharing.
Kind regards
Hays Travel York
Pleasant visit
Molly was pleasant and very efficient. It was easy to make the booking. Looking forward to the holiday.
February 24, 2026
Reply from Hays Travel - York
Hi there,
We appreciate your kind words! We're happy to hear that your booking experience was easy and that you found our service pleasant and efficient.
Hays Travel
Really helpful through out the booking process
Ruby was really helpful and kept in touch throughout the process, Ruby tailored the 5 day break we were looking for, nice to see some real customer service !
February 10, 2026
Reply from Hays Travel - York
Ross Morton,
We appreciate your kind words! It's great to hear that you found our service helpful and that we could tailor your break to your needs. Thanks for the review.
Hays Travel
Very friendly and happy to help.xx
February 22, 2026
Reply from Hays Travel - York
Tracey,
We appreciate you sharing; we're so happy our team was friendly and helpful.
Hays Travel
Excellent service
Molly at the York branch was so helpful in helping us choose our next summer holiday with her recommendation she managed to get us the best deal with great flight times!
February 19, 2026
Reply from Hays Travel - York
Paul,
We appreciate your fantastic review! We are so happy to hear that we helped you choose your next summer holiday and secured the best deal with great flight times.
Hays Travel
Holiday Booking.
Molly was excellent and very helpful.She answered all our queries, and enabled us to arrive at our choice of holiday quickly.She had a very cheery personality.Good fun.We will definitely come in to see her with future holiday plans.
February 13, 2026
Reply from Hays Travel - York
Stephen,
We're so happy to hear that our team member was excellent and helpful! It's great to know that she answered all your questions and helped you choose your holiday quickly. We look forward to seeing you again!
Hays Travel
Reply from Hays Travel - York
Thank you for your review :)
The lady was easy to deal with happy…
The lady was easy to deal with happy and smiley and told us all the information we needed and went through it in detail and so made it easy to book rather than going online ourselves.
February 10, 2026
Reply from Hays Travel - York
Sarah,
We're so happy to hear that our agent provided you with a positive booking experience! It's great to know the details shared made it easy. Thanks for your review!
Hays Travel
Hays Travel, York. Superb Service
Have had a great experience with the Hays Travel, York branch when we booked a trip to Lanzarote.
Cara was especially knowledgeable and very helpful in our search for sun in April!
February 14, 2026
Reply from Hays Travel - York
Mark,
We are happy to hear that you had a great experience with our York branch when booking your trip to Lanzarote. It's great to know the team were helpful.
Hays Travel
Ruby was excellent it was hard for her…
Ruby was excellent it was hard for her as I booked 3 hols all at once and the I t crashed at head office but as usual everyone in the branch kept calm and carried on
February 12, 2026
Reply from Hays Travel - York
Linda,
We're glad you enjoyed your experience. We appreciate your patience and are so grateful for your positive feedback regarding the team's efforts during the IT challenges.
Hays Travel
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