Head2bed Reviews 

226
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Very happy with the bed, solid and well made. A few unavoidable hiccups along the way but customer service was excellent throughout. Thoroughly recommend.

Rated 5 out of 5 stars

Good solid well made furniture. We were pleased with our choice & felt it was good value. We purchased a bed, wardrobe & bedroom cabinets. Staff were helpful Kept informed of delivery date Pric... See more

Rated 5 out of 5 stars

Best customer service experience! We haven't received our bed yet as we just placed our order, but Sabrina was really helpful from the get go. She answered all our questions, provided exact measurem... See more

Rated 5 out of 5 stars

We have just received the Hasena Sondrio Bed. Really happy with this company from ordering to delivery & especially the two fitters who were so professional. Top quality bed, really happy. Many t... See more

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4.9

Excellent

TrustScore 5 out of 5

226 reviews

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4.9

All reviews

(226)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Product advertised with wrong dimensions.

The bed you sold me was advertised with the wrong dimension. This kind of info is vital when buying furniture in order for it to fit the design of a room. I emailed you stating my problem and you have never come back to me to rectify the situation. Appalling service to be honest and the bed with it's connected bedside tables is now no use to me in my original design.

January 20, 2017
Unprompted review
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Reply from Head2bed

Dear Jessica,

thanks for your feedback.

We are very sorry to read about your experience with us. However, trust me, we are not the kind of company that would ignore their customer's feedback, especially when you have had an issue of that kind;
Starting from the fact that we receive very few complaints, we do not recall reading any emails reporting this kind of issues.
We have tried to search after your name, both in our database as well as in our mailboxes, and we cannot find any orders nor any emails as Jessica. We sincerely would not ignore it.
Has it ever occurred to you that perhaps we have never received your email? Have you tried to make contact with us over the phone?
Please let us have the surname you placed the order under, as it is in our interest to look into this issue, for your convenience and for future purposes, as it is not in our intentions to provide the wrong dimensions.If the wrong dimensions were indeed stated, we would take responsibility for it, and we are sure that was accidental and that very item only.

Waiting to hear from you,

Hope this helps,

Kind Regards,

Head2bed Team

Rated 5 out of 5 stars

Glad we chose head2bed

Nice bed (hasena ronda lisio), clearly high quality, good price, smooth delivery and installation process. Only point of improvement would have been more flexibility around delivery days. Thanks

January 20, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent! perfect bed and Perfect service from start to finish!

I am extremely happy with my new bed! Sabrina and the team are so very helpful from start to finish. I received samples in the post to help me choose the correct bed frame finish. All members of the team are polite, friendly and really want to help you get the correct purchase. The fitting team were polite and did a great job fixing the bed together and were clean and tidy, taking the bed packaging too! The quality of the bed frame is without fault too. Overall excellent service, quality and provided with a passion from the team which is clear to see. I will definatly be making further purchases in the future. Well done head2Bed! Thank you! Veronica.

December 3, 2016
Unprompted review
Rated 5 out of 5 stars

Hasena Pilatus Ivio Sion Character Solid Oak Bed from Head2bed

As a tall guy (6'7'') the purchase of a new bed was a very important decision. We made the right choice with the Superking Hasena Pilatus Ivio Sion Character Solid Oak Bed. The first bed I've ever properly fit in and been comfortable in. Build quality is fantastic (albeit expected given the price tag) and the delivery and installation service was well communicated, quick and efficient. We added oak bedside tables with draws to the sides of the frame which are very practical, solid and look really smart.

September 30, 2016
Unprompted review
Rated 5 out of 5 stars

Efficiency & beauty!

This has been a brilliant shopping experience, from start to finish.

From the very start, with the website being simple to use, viewing my bed (Hasena Lisio Airon in light oak, with a Relaxsan latex mattress), selecting my options, ordering and payment, through to order confirmation and Sabrina's reassuring contact whilst waiting for the delivery date, I have felt confident throughout and that quality isn't just in the products and that my custom mattered and that I was being looked after.

It didn't stop there! Once the delivery slot was confirmed, I was delighted to find that the delivery team then contacted me to advise me the day before and on the day, when I could expect them. They arrived promptly, were very courteous and efficient, carrying everything upstairs (steep, Victorian staircase, with a corner to negotiate!), unpacking the order and assembling it, before clearing all the packaging away and leaving almost as if they were never there!

The bed and mattress are beautiful and lovely quality, with the comfort and finish I'd hoped for.

Thank you Sabrina, Head2Bed and the delivery team, you've made the whole process a sweet dream!

September 29, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent products and service

Bought a Hasena bed and Yatsan mattress. First, thanks to Sabrina for patiently going through all the bed frame options (there are a lot with Hasena) to make sure we ordered exactly what we wanted. The bed is excellent quality - way better in terms of design, build and value than anything we saw in either bed sheds or designer furniture stores. Only (minor) criticism is that the headboard flexes a bit on the extension brackets (needed with thicker mattresses). No problem if against a wall and certainly won't come off, just a bit more flex than expected. Yatsan mattress appears to be excellent in terms of materials and manufacture. We've been using it for a month now and it gets better every night. We had some reservations abut ordering a bed 'untried and unseen' on the web but they were unnecessary concerns. We'd certainly recommend Head2Bed and would have no hesitation dealing with the company again.

September 7, 2016
Unprompted review
Rated 5 out of 5 stars

Perfect!

Very professional and helpful. No reservation in recommending them. Thank you!

August 16, 2016
Unprompted review
Rated 4 out of 5 stars

Bedroom furniture fitted (Helios by Stylform).

The bedroom looks nice. However I was a bit disappointed by the quality of the material: the wardrobe vertical handles were cracked because of the quality of the material (not plain wood or metal). The front panel was damaged .The bed allows adjustment of the slats height but the lowest height can not be used as then the nut cannot be put on the screw. So the next level had to be used but only allows a certain height of mattress: our mattress is 16 cm high so really not thick and it just comes over the bottom of the head rests instead of under the head rests. The fitters will come back to fit new handles and front panels of wardrobe, soon I hope. Decent overall though

August 16, 2016
Unprompted review
Rated 5 out of 5 stars

All round excellence

I found the website easy to find my way around with lots of choice. As soon as I had ordered I was telephoned to go over all of the details regarding length of wait, delivery etc. I was kept informed both by e mail and telephone regarding progress updates, and final delivery instructions. The team who delivered the bed and put it together we're very efficient and friendly. I would happily recommend Head2bed and am about to place an order with them again.

August 10, 2016
Unprompted review
Rated 5 out of 5 stars

Recent order

This company supplies, in my opinion, very good quality modern furniture at a fair price but what really made a difference was the advice I received from the Operations Manager , Sabrina. She knows her products very well so I avoided any sizing issues and she made useful suggestions that were not sales motivated.The logistics company that handled delivery were not quite as efficient as Sabrina although the actual delivery men were very professional . I would certainly consider using this company again.

August 8, 2016
Unprompted review
Rated 4 out of 5 stars

Met my expectations

Aside from a delay in delivering my headboard they were very accommodating. Always difficult to decide on a bed online not seeing it in person but bed is great. Sales rep was excellent, people who installed the bed were polite and professional and response v quick when I pointed out my headboard had slipped off the radar. Bed is beautiful and I could highly recommend Head2Bed.

July 15, 2016
Unprompted review
Rated 4 out of 5 stars

On time delivery

Good communication, delivery on time as promised.
I would only recommend that installation team should read the installation instructions since they really struggled to use a electric drill due to limited space and without to consider bed design which allowed the usage of included keys.

July 14, 2016
Unprompted review
Rated 5 out of 5 stars

Really pleased!

Delivery and fitting was great - came on time, we're friendly quick and efficient. They pointed out a tiny scratch which I hadn't even noticed and arranged for a replacement. The furniture is very good quality and looks lovely. I would definitely use head2bed again.

June 11, 2016
Unprompted review

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