Headmasters Reviews 763

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional talent, professionalism, and friendly demeanor, often highlighting specific stylists who deliver outstanding results and personalized advice. Many people appreciate the welcoming atmosphere and the care and attention given to their hair, leading to beautiful styles and increased confidence. However, some customers were not happy with their experience, citing issues such as rushed appointments, unsatisfactory haircuts, and unblended color. A few other people also felt that the service was unprofessional, with some stylists being rude or inattentive, and noted that certain branches might not offer the same level of quality.

What people talk about most

Staff

Customers had ambiguous experiences with staff. Many reviewers praised specific stylists for being... See more

Service

Clients share ambiguous opinions on service. Many reviewers express satisfaction, praising stylists for great... See more

Product

Users describe ambiguous interactions with product. Some consumers were thrilled with their color, noting it... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers express delight with their... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers report great experiences, praising... See more

Based on these reviews

Rated 5 out of 5 stars

Fabulous Gee!!! So good at her job she corrected a quite bad haircut from another famous salon in one go and made my hair look fabulous! Cannot recommend her enough! Has a lovely personality too so sh... See more

Rated 5 out of 5 stars

I’ve been coming to this Salon for decades now and the girls here consistently deliver a great experience and beautiful results. During my most recent visit the lovely Skye gave me half a head of high... See more

Rated 5 out of 5 stars

Nicole at Weybridge Headmasters highlighted my hair on Saturday. She had previously cut it a few weeks ago. She recommended an enhanced approach to my colour and a treatment. I was thrilled with my co... See more

Rated 5 out of 5 stars

I have been a long standing client but my most recent visit was different for 2 main reasons 1. My stylist was absent so I had another stylist,George, who didn't know me or my hair but worked hard... See more


Company details

  1. Hair Salon
  2. Barber Shop
  3. Hairdresser

Written by the company

Get beautiful, confidence boosting hair at award-winning Headmasters Hairdressers. Choose from over 50 Hair Salons across London and the South East.


Contact info

3.8

Great

TrustScore 4 out of 5

763 reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service with a smile for long thick curly hair

My 13 year old daughter came in for a cut and blow dry with Harriet at Wimbledon Broadway yesterday and had such a positive experience I had to review.

She told me how lovely and kind everyone had been and that she’d really enjoyed it. She was delighted with her hair which is thick and curly and she finds quite difficult to manage. Harriet had not only done a great job of cutting it well and straightening it (no mean feat due to the volume and thickness), she had done it respectfully and with a smile.

I will not hesitate to tell everyone about your wonderful service.

This was in direct contrast to previous terrible experience at Rush where they were incredibly rude and rough, criticised her hair and left her feeling extremely upset.

Thank you very much to Harriet and the whole team. I cannot tell you how much of a positive impact it had on a teenager.

February 3, 2026
Unprompted review
Rated 2 out of 5 stars

Over cut again unfortunately at Headmasters

I'm a semi regular client at Walton on Thames Headmasters. I went for a cut and blow dry yesterday. Despite me telling the stylist at the start that I wanted the cut to end up 'below the chin' she has done it like a short bob. I even clarified once more after she had started cutting that it would end up below the chin and she said 'yes' so no idea why she has done it about an inch shorter. It looks quite ridiculous so I've had to pin some of the hair off my face til it grows. I think it was the same stylist who over cut my hair about a year ago as well. She's fine with taking out enough weight from the hair but she tends to over cut the length. It will now take about 6 weeks to get it to the length I want. I find Headmasters stylists in general to not listen very well to what you say even if you say it twice and you know you have communicated clearly. It's very hard to find one who does what you want. It's largely the experienced senior ranking ones ( who are expensive) who do what you've asked them.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied

I have been a long standing client but my most recent visit was different for 2 main reasons
1. My stylist was absent so I had another stylist,George, who didn't know me or my hair but worked hard at cutting my hair as I wanted
2.I am recovering from knee surgery and am on crutches and George was particularly helpful with the challenges that caused and was kind and sympathetic
I left the salon very pleased with my hair

January 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Lovely experience

Had a fantastic experience at Headmasters Guildford. The team were welcoming, professional, and really took the time to listen to what I wanted. I’m absolutely delighted with my cut and finish – it’s exactly what I hoped for and styled beautifully. The salon has a great atmosphere and I left feeling relaxed and confident. Highly recommend to anyone looking for a top-quality hairdresser in Guildford!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Headmasters Wimbledon Village

Headmasters Wimbledon Village. Excellent and thoughtful colour service today from Olivia and Julie. Shout out to Gina for superb cut. Fabulous salon.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Shaun has made us look fantastic!

Both my daughter and I get our hair done by Shaun at Headmasters Guildford and he does an amazing job! My daughter had her hair done today, highlights and balayage as well as a fantastic cut and she look gorgeous. Thank you Shaun! We feel so great going into the New Year!

December 31, 2025
Unprompted review
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Rated 2 out of 5 stars

Terrible job

Terrible job. My requirements were no layers, cover roots, kerastase treatment and not to go any darker. Result provided - absolutely ridiculous uneven cut, much darker hair, forced the wrong treatment on me (clearly to save time on his end) and left me 200 pounds short and with worse off hair. Greys were covered, to be fair. Would not recommend - gave them 3 chances and had a terrible experience each time. Disrespectful at best.

December 11, 2025
Unprompted review
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Reply from Headmasters

Thank you for your feedback Trisha, we are sorry to hear of your experience at Headmasters. Please contact us on https://tinyurl.com/4b3wsbnd so we can address this. Thanks Headmasters X

Rated 1 out of 5 stars

Was rushed out in less than 25 minutes…

Was rushed out in less than 25 minutes (for what was meant to be a 45 minute appointment). I was genuinely made to feel like I was an inconvenience as my stylist Ellie was dealing with another customer having a colour. Also did not even get offered a drink. Was looking forward to a cup of tea & a relaxing experience just before Christmas & frankly left v disappointed. I will not use this branch again (Surbiton)

December 22, 2025
Unprompted review
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Reply from Headmasters

Thank you for your feedback Kelly, we are sorry to hear of your experience at Headmasters. Please contact us on https://tinyurl.com/4b3wsbnd so we can address this. Thanks Headmasters X

Rated 5 out of 5 stars

Weybridge Headmasters - 5 stars!!!

Nicole at Weybridge Headmasters highlighted my hair on Saturday. She had previously cut it a few weeks ago. She recommended an enhanced approach to my colour and a treatment. I was thrilled with my colour. I usually just see it as maintenance, but this time my colour really stood out and made my hair look vibrant and full. I have received multiple comments on my hair since and I'm thrilled with it.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Gee!!

Fabulous Gee!!! So good at her job she corrected a quite bad haircut from another famous salon in one go and made my hair look fabulous! Cannot recommend her enough! Has a lovely personality too so she’s an all-round great stylist for the Kingston salon!!

December 19, 2025
Unprompted review
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Rated 5 out of 5 stars

A great experience

I'd like to say a big thanks to Harriet for cutting my daughter's hair. She made it a great experience and my daughter came away beaming.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Rayan did an amazing job with my hair. She was very dedicated, gentle with every detail, and truly professional. I’m really happy with the result and would definitely recommend her!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

My experience

The best hairdressers I've been to the stylist was called kate and she explained everything to me the customer service was excellent I wouldn't go anywhere else this was a great experience. I went to the reading branch in town definitely recommend them

December 9, 2025
Unprompted review
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Rated 1 out of 5 stars

Hammermiths Headmasters - AWFUL

Hammermiths Headmasters. Ignored what i requested during the consultation. Balayage lasted 3.5 hours with FOUR products applied and hair looked awful on leaving (very dull) and is now like straw. Have completely damaged my hair (I suspect they made a mistake and tried to cover it up hence the time and 4 products). Made a complaint and even contacted the Headmasters platform and Hemmersmith REFUSE to respond as they are a franchise.

November 23, 2025
Unprompted review
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Reply from Headmasters

Thank you for your feedback Linda, we are sorry to hear of your experience at Headmasters. Please contact us on https://tinyurl.com/4b3wsbnd so we can address this. Thanks Headmasters X

Rated 1 out of 5 stars

Unprofessional salon

Unprofessional salon , cold and rushed service. Asked for a balayage and definitely did not receive that. Unblended hair that’s stripy , colour is no where near what I asked for. They are refusing to give a refund even after they attempted to fix it on the day and still failed. I DO NOT RECOMMEND , don’t waste your money , time or energy.

November 1, 2025
Unprompted review
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Reply from Headmasters

Thank you for your feedback Kaja, we are sorry to hear of your experience at Headmasters. Please contact us on https://tinyurl.com/4b3wsbnd so we can address this. Thanks Headmasters X

Rated 5 out of 5 stars

I had a cut and blow dry along with a…

I had a cut and blow dry along with a birthday treat treatment, curtesy of Headmasters VIP. The massage chair whilst having my hair washed and having my treatment is a great plus! The staff were all very friendly and I left with a fabulous cut and my hair feeling amazing. Thanks to my stylist Sophie. Thank you.

November 24, 2025
Unprompted review

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