Headphones.com Reviews 

4,252
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product selection, highly competitive prices, and knowledgeable staff who consistently provide responsive and friendly communication throughout the entire purchasing process. People highlight the fast shipping service, noting that orders usually arrive promptly and are securely packed in excellent condition. Some reviewers were not happy with unexpected shipping delays, poor tracking updates, and very long wait times for pre-ordered items to finally arrive. A few consumers also mentioned receiving incorrect models or damaged items that required customer support intervention to arrange quick replacements.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items such as headphones and accessories... See more

Delivery service

Users describe positive interactions with delivery_service, noting that packages arrive quickly and securely... See more

Price

Customers consistently note positive experiences with price, highlighting great bargains and competitive... See more

Order

Consumers find order experiences to be mixed. While many reviewers highlight smooth transactions, easy... See more

Staff

Customers report a high level of satisfaction with the staff, noting that dealing with them is always a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Still North America's best headphone company. Unless you're buying from Bloom Audio because you live close and can audition a set, I don't know what you're doing in the USA or Canada not buying anyt... See more

Rated 5 out of 5 stars

Gift cards are an awesome way to give someone you love or yourself a perfect audiophile gift. The ability to get them at a reduced cost a couple of times a year, makes them an even better deal. Love... See more

Rated 5 out of 5 stars

Headphones.com, is the first place I go, when looking for new gear. Their customer service is stellar, and they truly make even a small purchase a pleasant experience. They honestly want to ensure eve... See more

Rated 5 out of 5 stars

Bought an inexpensive open box DAC but the transaction was handled like I bought a new top-tier one. Packed in the original factory box with all paperwork, remote control and accessories. Great commu... See more


Company details

  1. #3 of 11 best companies in Hi-fi shop
  2. #15 of 117 best companies in Electronics Store

Written by the company

Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax

365-Day Returns

Written by the company

The only headphone store with 365-Day Returns
We believe that you deserve the perfect headphones and 30-days just isn't enough, which is why we offer 365-Day returns on your purchase! Some restrictions do apply. For further information, read our full policy here https://www.headphones.com/pages/365-day-returns

Fast & Free Same-Day Shipping

Free same-day shipping for all in stock items

We offer free same-day shipping within North America on all in-stock orders. Whether it's the $79 iBasso IT00 or the $4000 Focal Utopia, we make sure you get what you want, when you want it!

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,252)

193 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Quality and Fast Shipping

I purchased this as an open-box item and was genuinely impressed. It was packaged exquisitely, with great care taken to protect every component like it was brand new. Shipping was fast, and the item arrived with zero damage. Everything works perfectly, exactly as expected. I wouldn’t hesitate to purchase open-box from headphones.com again.

February 6, 2026
Rated 5 out of 5 stars

Fast delivery and good packaging

Fast delivery and good packaging. My only concern was when I first wanted to purchase. I didn't catch only members could purchase this clearance item. Kind of a bummer I felt. Anyway I had to wait tell members only was over. I ended up getting it at a better price. So I reckon I have nothing to complain about right. So I won't. Good sale.

February 5, 2026
Rated 5 out of 5 stars

First IEM

Been looking to update my daily driver for a while and stumbled here to find a lot of great options outside of mainstream companies.

February 5, 2026
Rated 5 out of 5 stars

Cover for Q15 dac

I have a cover on my Q15 dac now but I wanted a back up at a sale price. The cost of imported audio & related accessories has gotten insane. The cover was on sale so it was a no-brainer. It's a decent leather cover and it fits the Q15 like a glove. Ship'd fast and packed in a box. Excellent service.

February 5, 2026
Rated 5 out of 5 stars

Moondrop Lan

I just purchased the Moondrop Lan earbuds. I would recommend these earbuds to anyone, based on the performance to cost ratio.

February 3, 2026
Rated 5 out of 5 stars

10 of 10 .

All was fine from chat with your team to ask information about the product, to the delivery time and product condition.

February 3, 2026
Rated 5 out of 5 stars

Great selection and great prices

Great selection and great prices. Also I had a question and it was on the weekend. I decided to send a message and before I could finish typing someone was helping me. I look forward to doing business with Headphones.com...

February 2, 2026
Rated 5 out of 5 stars

The company is very communicative…

The company is very communicative throughout the shipping process. We all compulsively check the tracking when we order a new toy, and the updates at least partially alleviate that impulse. I also appreciated their follow-ups and genuine interest in building a customer-centric experience.

January 31, 2026
Rated 5 out of 5 stars

Great Customer Service!

Headphones.com has great products and more importantly, great service. I have been impressed in every transaction I've done with them. Keep it up, guys!

January 28, 2026
Rated 5 out of 5 stars

CRINEAR DAYBRAKE…

I purchased a pair of CRINEAR DAYBRAKE IN-EAR HEADPHONES. The I formation provided was spot on. The purchasing process was easy and thr shipment was fast. No issues once received. Product is excellent.

January 28, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look