Health Rack Reviews 

7
•
TrustScore 2.5 out of 5

2.4

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2.4

Poor

TrustScore 2.5 out of 5

7 reviews

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2.4

All reviews

(7)

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Rated 1 out of 5 stars

Massive Dip in Service Standards and Customer Care

I've been shopping with this company for years now, first in store and then online when they closed my local branch. They've always been great but the service experienced with my recent order has been beyond dissatisfactory. I had to contact them as they failed to confirm receipt of my order or the dispatch. They told me there was an IT glitch and they'd sent it second class, that day. A week passed and I had to contact them again and the response was they'd contact Royal Mail. The order arrived the next day. They could have sent it first class given the error was on their part. I'll give careful consideration to ordering from them again and wait for the Holland and Barrett deals instead.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

I had tried nearly all prescription…

I had tried nearly all prescription medicine and nothing helped with the pain I had in my knees, so after I had X-rays on both knees I was told I had mild arthritis but nothing I took was helping with the pain, I had been in Health Rack a couple of times and found the ladies to be very honest and knowledgeable and they recommended the CBD Cannabis oil so I took their word for it. I have been taking the prescribed dose for just over three weeks and I can honestly say its taken 99% of the pain away, I was out shopping yesterday the first time in weeks and felt no discomfort walking I cant describe how much they have helped me I would definitely recommend this product

March 7, 2020
Unprompted review
Rated 1 out of 5 stars

Disgusted

Disgusted! Paid for two orders and they decided to cancel one without contacting me. Just found out that the site calculated the total amount incorrectly which I hadn't realised as there were two offers on last weekend and that was why my second order was cancelled. I paid for this order in good faith and it's a shame this company feel they can pick and choose between one order and another (which by the way were identical). Will never use again!!!!!!!

September 4, 2019
Unprompted review
Rated 1 out of 5 stars

Compleate ripp off

Compleate ripp off. I bought something on special offer 3 items for the £15 and changed my mind realising i had to many of them and wanting to exchange for other product.
Not only that company dont give a refound for a perfectly in tacked product, they dont exchange it either. There excuse is thar they are a small company, so apparently had to do a rip off - to make a profit.
I am livid, i had never come accross such stupidy and/or policy, and will never shop there again.

January 15, 2019
Unprompted review
Rated 5 out of 5 stars

lucky for you living near the shops

Down here in Oxfordshire we don't have the Health Rack shops but good fortune enables great treatment on the Internet

I wanted some CBD oil with Easter fast looming and I really didn't want to run short. Getting late in the day Wednesday, looking on the Internet and found Health Rack.
So very helpful on the phone and as I ordered straight in the post and with me in less than 24hrs.

Some products its good to actually see, if i get up north i will pop into one of their shops. If you can't do that just catch up with them on the Internet and order.

March 30, 2018
Unprompted review

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