Heath Crawford Reviews 

1,725
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,681 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and extremely knowledgeable, ensuring that every single question is answered clearly without any unnecessary sales pressure. People deeply appreciate how straightforward the entire arrangement becomes, removing all the usual complications associated with finding proper healthcare coverage independently. Some people also felt that the personalized attention made a massive difference in tailoring policies precisely to individual family budgets and unique needs. Reviewers consistently highlight substantial financial savings on their annual policy renewals, making the professional guidance an incredible value for money overall.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their knowledgeable, friendly, and efficient approach... See more

Service

People report overwhelmingly positive experiences with the professional and attentive service provided.... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpful and... See more

Price

Consumers find price to be a source of great satisfaction and appreciation. Reviewers frequently highlight... See more

Value for money

Clients share positive opinions on value for money, consistently expressing satisfaction with substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heath Crawford quickly understood what I was looking for and suggested the best solution. I was very pleasantly surprised by the cost, which was about a quarter of what my present insurer was offering... See more

Company replied

Rated 5 out of 5 stars

Great service from both James and Henry. I never felt rushed or intimidated when I needed something explained. Henry was very patient and extremely efficient at returning calls . He worked for me at... See more

Company replied

Rated 5 out of 5 stars

I love dealing with is company, they always seem to get me the best deal out there. Gregg Turberfield is great, he always ensures the best deal, he’s responsive and really seems to take care of my com... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the service offered by Scott Souter of Heath Crawford. I was able to secure a better policy for my medical insurance at a much cheaper price than my previous one. Scott expl... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Agency
  6. Life Insurance Agency

Written by the company

Heath Crawford are a family-owned and managed insurance broker based in Watford, Hertfordshire. We are committed to providing an outstanding level of customer service to our clients who include small and medium sized businesses and individuals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,725)

1,710 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done

Quick responses and on the ball

August 5, 2026
Heath Crawford logo

Reply from Heath Crawford

Thanks for the review, Johnny. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

Courtney Fountain was the person i…

Courtney Fountain was the person i spoke to she was very efficient..as I stated,I had been quite busy and unfortunately it had been hard for her to contact me....once she spoke to me on Monday ...she went through the policy and giving me good advice..

August 10, 2026
Heath Crawford logo

Reply from Heath Crawford

Thank you, Julie, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team

Rated 5 out of 5 stars

Medical insurance made simple

I was very impressed with the service offered by Scott Souter of Heath Crawford. I was able to secure a better policy for my medical insurance at a much cheaper price than my previous one. Scott explained everything very clearly and it was simple to finalise all the details. I would certainly recommend their services.

August 10, 2026
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Reply from Heath Crawford

We value your feedback, Jane. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars

Contact was easy

Contact was easy . Information good with questions answered well
Would recommend to others

August 10, 2026
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Reply from Heath Crawford

Thanks for the review, Lawrence. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

Review of healthcare providers

A review each year ensures that we maintain effective cover that is right for us at the best possible price

August 10, 2026
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Reply from Heath Crawford

Thanks for the review! We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

Easy to deal with!

Easy to deal with. Loads of Information. Phone calls back at times agreed. Easy to speak to Billy. Good prices and extras in the packages offered so got more when swapping my policy.

August 6, 2026
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Reply from Heath Crawford

We appreciate your kind words, Michelle. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team

Rated 5 out of 5 stars

Very helpful lady

August 4, 2026
Heath Crawford logo

Reply from Heath Crawford

Thanks so much for your fantastic feedback! We truly value your support.
-The Heath Crawford Team

Rated 5 out of 5 stars

Great service.

August 4, 2026
Heath Crawford logo

Reply from Heath Crawford

Thanks for the review, Leroy. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

worth recommended

Have been trying to find a suitable health insurance policy for a while. At first there was one seem good offer but too many restrictions and for ever exclusion so call preexisting conditions- condition can be really difficult to define what is really from a previous diagnosis or not. Danny has been very helpful and find a few other options. Eventually I find one that accept no related claims in last 5 years and also offer after two years preexisting conditions can be covered again. The premium is acceptable as I need to include central London hospitals cover and I can have my choice of specialists within acceptable cost range.

August 6, 2026
Heath Crawford logo

Reply from Heath Crawford

We value your feedback, Christina. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars

Health cover

Always provides best services and looks for the best options for you

August 7, 2026
Heath Crawford logo

Reply from Heath Crawford

Thanks so much, Kantilal, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team

Rated 5 out of 5 stars

I love dealing with is company

I love dealing with is company, they always seem to get me the best deal out there. Gregg Turberfield is great, he always ensures the best deal, he’s responsive and really seems to take care of my complex requirements. I can highly recommend Heath Crawford for your insurance needs!

August 7, 2026
Heath Crawford logo

Reply from Heath Crawford

Thank you Victor for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team

Rated 5 out of 5 stars

Joanne found the best police for me and…

Joanne found the best police for me and arranged everything.

August 7, 2026
Heath Crawford logo

Reply from Heath Crawford

We appreciate your kind words, John. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team

Rated 5 out of 5 stars

Super helpful and patient

Super helpful and patient. Found me the plan I need and was very reassuring and thorough.

August 7, 2026
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Reply from Heath Crawford

Thanks so much, Cleve, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team

Rated 5 out of 5 stars

Henry’s advice and attention

Henry’s advice and attention. I felt I could trust what I was told and was given all the information I needed to make an informed decision. I also really appreciated the offer of continued support if I needed to make a claim.

August 6, 2026
Heath Crawford logo

Reply from Heath Crawford

Thank you, Carol, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team

Rated 5 out of 5 stars

Excellent Broker with prompt &…

Excellent Broker with prompt & knowledgeable service

August 1, 2026
Heath Crawford logo

Reply from Heath Crawford

We value your feedback, Rachel. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 4 out of 5 stars

Heath Crawford took the worry out of…

Heath Crawford took the worry out of renewing my policy; they did comparisons with other providers but recommended staying with existing company.

As with everything costs increase but given age etc., the new premium is acceptable.

Thank you.

July 30, 2026
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Reply from Heath Crawford

Thank you, Christine, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team

Rated 5 out of 5 stars

Professional

Billy was very professional, explained everything to me. He was polite, friendly and patient.

July 13, 2026
Heath Crawford logo

Reply from Heath Crawford

We value your feedback, Deborah. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars

Matthew was excellent

Matthew was excellent.
He was very thorough.
I moved from a different provider and got a much better price.

July 31, 2026
Heath Crawford logo

Reply from Heath Crawford

Thanks for the review, Karen. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

My husband always arranges my health…

My husband always arranges my health insurance via Heath Crawford, and he tells me that Umar was helpful in improving upon the premium again this year.

August 4, 2026
Heath Crawford logo

Reply from Heath Crawford

Thanks for the review! We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 4 out of 5 stars

good renewal price

Listened and attained a good renewal price. Allowed sufficient time to digest. Very happy with the service

August 5, 2026
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Reply from Heath Crawford

Thank you Gary for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team

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