Heating & Catering Parts Reviews 

Ordered a Vaillant Diverter Valve on Thursday 16.10.2025 at 15:09 it was delivered the next day at 09:15 18 hours later fantastic service, when fitting the next week lost 2 screws behind the pump tried loads of places no one holds them, contacted them and they sent them the next day FOC i cannot fault this company it gives you top service, not had a service like this for years

Excellent service and knowledge of my requirements can’t fault them.

Very good company nothing is to much trouble for them to sort out I would recommend them to anybody as soon as very helpfull

The engineers are top class and always go the extra mile when diagnosing issues. They helped me to identify the part and shipped it same day. I’d highly recommend this company for boiler parts. Saved the day many times for me.

This company is really good
You can WhatsApp them with a gc number and they get back to you within minutes ,
They have helped me out a few times
Really good help
Full 5 stars from me
Can’t thank them enough for there help

Great communication, i needed advice and got exactly what i needed. Super fast delivery too. It’s good to deal with professionals who know their stuff. Thanks.

Unbelievable really. It's rare to get service like this nowadays. My boiler broke, it was the control PCB. I found this company through eBay, they had my PCB for sale/repair and they were first out of a few to answer my question. I chose the repair option, and posted it off to them. I was given a WhatsApp contact to keep in touch. But I didn't really use it other than to report the symptoms. Evri messaged me on the Thursday at midday to say it had been delivered at their premises. Then I received a parcel at 11am the next day. I assumed it was a replacement due to the speed I received it, but to my surprise it was my original PCB. I had taken pictures before sending it, and it still had a signature on the back of it from a previous Engineer fix. I thought this won't work, that was way too quick. But to my delight, it worked perfectly, boiler now working again nicely. I could see when comparing to old photos that things like capacitors and relays had been replaced as they are now different colours and marked. But you would never guess from the soldering, it was so neat like it just came out the factory. What a great Electronic Engineer, they obviously take a lot of pride in their work. Anyway, a long review! But don't hesitate, use them!

Excellent service my boiler is getting old but they really helped in finding a replacement fan will use again without doubt

Ordered one afternoon and pert came next morning. Fab service. Reasonable prices

I bought a heat exchanger off of them in June but only got to visit the job early this month and the part didn’t fit ! I contacted them regarding the issue and was. Asked to send it back to them which I did and I was reimbursed for this and can’t thank them enough! Definitely use them again! Regards Alan

Having ordered and received part customer then cancelled.
Heating and catering were good to their word and issued a full refund with no stocking fee for unopened item.

Brilliant company to deal with. Gave them the GC number and the part needed was shown. Fantastic to get next day delivery on a Saturday
Highly recommend

It was great to communicate by WhatsApp to check I was ordering the right part. Sending messages and pictures of the boiler. Good communication to check delivery and after care.
Definitely recommend

Fantastic customer service. I ordered a central heating pump abd when it arrived, it was damaged, mist likely by the courier. Called the supplier and without any dispute, they shipped another pump the same day and it arrived within 24 hours. This is the kindcof service that's lacking in this country. Really appreciated therapist response from.these guys. Thank you

Found the part I needed on their website, ordered and it arrived a few days later, fast and easy to deal with

Excellent service

Ordered service kit for my WB Greenstar, which was delivered on time. I opened the package a little over a week later and found one of the items was the wrong part. I contacted Heating & Catering Parts to explain what I had ordered versus what was sent. I also requested an additional seal. The correct part was found and sent with the additional seal at no extra charge. On the whole very happy with the service. Will use again!