Heck! Reviews 

2,232
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the delicious food items, excellent flavors, and the great convenience of ordering custom meal bundles directly online for easy home delivery. Shoppers consistently appreciate the secure, well-insulated chilled packaging that keeps everything fresh during transit, alongside a very responsive, friendly, and helpful customer service team. Some reviewers were not happy with occasional courier delivery delays that caused perishable food items to arrive warm or completely defrosted. A few people also noted missing items in their delivered boxes or experienced occasional inconsistencies with product texture, preparation, and flavor.

What people talk about most

Product

Consumers find product to be positive, highlighting exceptional taste and a great variety of flavours.... See more

Quality

People report positive experiences with quality, highlighting exceptional taste and fresh delivery. Consumers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders generally arrive promptly and in... See more

Order

Customers had positive experiences with order, praising the website for being easy to navigate and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support teams are amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi. I'm very happy with the product that arrived and can't wait to use some of your recipes but I need to complain about the delivery, we live down a forest road that as two gates to through too reach... See more

Rated 4 out of 5 stars

I always love the selection we receive, however the last 2 orders have contained items where the packaging was open. It hasn't detracted from the quality- although i feel in need to cook them straight... See more

Rated 5 out of 5 stars

Because of the extreme heat at the time of expected delivery I had a lovely email from Joe explaining why the delivery couldn’t go ahead the same thing the following week with a refund of money paid I... See more

Company replied

Rated 5 out of 5 stars

First of all IMHO, Heck are the best sausages out there. But our local supermarkets don't reliably stock all the range so will def order online in future. Have just received first delivery by courier.... See more


Company details

  1. Food Producer
  2. Fruit and Vegetable Processing
  3. Meat Products Supplier

Written by the company

WE ARE HECK! FOOD THAT BRINGS YOU ‘FLAVOUR YOU CAN SWEAR BY’. Being family run, means we can do things differently. We make our sausages & burgers in small batches right here on our farm in Yorkshire. Although small, we’re big on premium quality & flavour. Our friends work with us too. Together, our uncompromising attitude & passionate team produce the tastiest, healthiest food for all your family. WE MAKE SOMETHING FOR EVERYONE. As well as our meaty 97% pork & lower-fat chicken products, you’ll now find meat-free, plant-based ranges on the supermarket shelves. These are approved by both the Vegan & Vegetarian Society. Our entire range Is gluten free too. Only the best ingredients go into our bangers. In our kitchen we are always creating new varieties & recipes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(2,232)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic!

Local supermarket stopped selling Heck products so ordered online. Love the sausage rashers! Had a bit of an issue with the delivery at the courier end (DPD)
But was sorted by Claudia, who is one of the friendliest and most helpful customer service advisors I have dealt with. Will be a regular Heck customer for sure.

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

I watched sinking ship.

I watched an old, `Inside the Factory' featuring Heck making sausages. And thought, what the heck? So I tried the 97% pork sausages. Oh! what a disappointment, my 86year old taste buds couldn't tell me what I was eating. The were so bland.
Throughout the program I felt was looking at the demise of a sinking ship, Captained by Walter Mitty and his hapless crew. Andrew, make your kids walk the plank!
The packaging oozes amateurism, ditch the cardboard, a flexi label will do and save you money.
Gary Rhodes once said, 'Don't prick your sausages whilst cooking' yours are going to explode sooner or later.

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

Flat sausages rashers ...AVOID!!

Flat sausages rashers ...AVOID!!! At all costs! Most disgusting food ever Tried today and very disappointed...chewy, rubbery and gristly. Even the dogs weren't keen!! Went in the bin. Don't waste your money on these folks. Buy real sausages or real bacon but not these.
Weird taste too.

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

Beware Heck pork sausage 97% meat…

Beware Heck pork sausage 97% meat advert in Coop etc. I had a pack and fried some up. When I bit into them I discovered they were 97% pork rind (skin). After eating my stomach objected violently and I threw up. I am not of sensitive digestion so this was quite alarming. I tried to complain to Coop but their policy is that you must consider yourself lucky (Brother, comrade) to have a Coop shop near you

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great items and delivery

Great items and delivery, however had to bin them all due to storm Darragh causing power outages for over 48hrs, absolutely gutted! Managed to have the meatballs which were gorgeous!

December 2, 2024
Rated 1 out of 5 stars

Steak burgers swimming in fat…

Steak burgers swimming in fat absolutely disgusting. Won't be purchasing these steak burgers again. However the lamb burgers were absolutely delicious. Very disappointed with heck foods for a truly ridiculous excuse for a burger.

November 25, 2024
Rated 5 out of 5 stars

Missing parcel

Despite my original parcel being sent by the couriers to an incorrect address, a replacement was sent out by HECK and received the following day. Thank you.

November 25, 2024
Rated 5 out of 5 stars

Great service

Easy to use/order. Comes well
packaged. Lots more choice than trying to shop for these products here in Aberdeenshire.

November 19, 2024
Heck! logo

Reply from Heck!

Good Morning Susan,

Thank you for much for your lovely feedback. We hope you enjoyed all your chosen products :)

Have a Merry Christmas,

Elisia x

Rated 5 out of 5 stars

Direct ordering from the company for…

Direct ordering from the company for excellent service and products that last properly - I kept having issues when buying from Ocado of the products spoiling well before the best before, and so my hubby reached out to Heck which is when we found we could order direct. It is so easy to do and everything arrived well packed and with lots of tracking detail so we could be in when it arrived. Everything in great condition and no problems with spoiling. Terrific!

November 19, 2024
Heck! logo

Reply from Heck!

Good Morning E-J,

Thank you for your lovely feedback.
We are thrilled to hear you are impressed with our service and we hope you enjoyed all your products :)

Have a lovely festive season,
Best wishes

Elisia x

Rated 5 out of 5 stars

Wonderful taste and I loved the…

Wonderful taste and I loved the sausages.
Arrived in perfect time and kept beautifully.
Wee Done Heck :)

November 11, 2024
Heck! logo

Reply from Heck!

Good Morning Michaela,

Thank you for your lovely feedback!
We are thrilled to hear you loved the sausages :)

Best wishes,
Elisia

Rated 5 out of 5 stars

Better choice from buying direct but…

Better choice from buying direct but more expensive from yourself

November 5, 2024
Heck! logo

Reply from Heck!

Good Morning Alan,

Thank you for your feedback. We are the same price as supermarkets unless supermarkets are running promotions. The black Friday countdown is on so keep your eyes peeled for some great deals. :)

Best wishes,
Elisia

Rated 5 out of 5 stars

Great products!

November 4, 2024
Heck! logo

Reply from Heck!

Good afternoon Matthew,

Thank you for your feedback!
We hope you enjoy your products :)

Best wishes,
Elisia

Rated 5 out of 5 stars

Wait ALL year for the VERY brief period…

Wait ALL year for the VERY brief period that the GUY PORKS sausages are available, then PORAY I've got plenty of room in the freezer. Seem to buy more and more each year!!! HOWEVER, really cheesed off with the delivery people.... Wait in all day then it arrives just before 8PM... Life's short and I'm too busy to be wasting whole days waiting in with DPD lying about where you are on their delivery route list! I'm delivery 156 at 10.30 and they are STILL delivering 127 7 1/2 hours later????? EVERY time this happens!

November 4, 2024
Heck! logo

Reply from Heck!

Good afternoon Teri,

We are thrilled to hear you love our Guy porks! They really are the best :)

We are sorry to hear about the delivery difficulty. We have had some issues so this will be passed on to them. Sorry it wasted your day on our behalf. You are absolutely right life is short!
We do hope you enjoyed your Guy porks :)

Thank you for your feedback, we hope you have a lovely week :)

Elisia

Rated 4 out of 5 stars

Chicken Bundle

delivery was abit late and past the stated time frame but other than that products were packed really well , everything was there , delivered reasonably fast and even put in 2 recipes in that i can't wait to try

November 4, 2024
Heck! logo

Reply from Heck!

Good afternoon Clo,

Thank you for your feedback, we hope you enjoyed your products.
We will be passing on the information about delivery service, we hope it doesn't put you off future purchases.

Best wishes :)
Elisia

Rated 5 out of 5 stars

Excellent selection of products and good value for money

Fast delivery all products were packed well and refrigerated. Good variety of products that I haven’t seen in supermarkets and so tasty all for a reasonable price.

October 30, 2024
Heck! logo

Reply from Heck!

Good Morning Natalie,
Thank you for your feedback. We hope you enjoy all your products :)

Best wishes,
Elisia

Rated 5 out of 5 stars

The sausage rashers come nicely packed…

The sausage rashers come nicely packed and fresh gone in freezer not tried yet but will do 2moro thanks

October 28, 2024
Heck! logo

Reply from Heck!

Good Morning Juliette,

Thank you for your order and we hope you enjoy your rashers :)

Best wishes,
Elisia

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