Heinnie Haynes Reviews 

59,935
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,259 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting items are as described, sharp, and well-built, exceeding expectations. Many highlight the excellent service, finding transactions easy, communication clear, and the overall process flawless. The delivery service is frequently commended for being super fast, prompt, and reliable, ensuring orders arrive quickly and well-packed. However, some customers also noted issues with delivery, specifically concerning courier services causing delays, conflicting tracking, or parcels being delivered without proper age verification. A few other people also felt that product quality or descriptions did not always meet expectations, with some items differing from photos, showing discoloration, or breaking quickly. Additionally, some reviewers reported not receiving their orders or having non-functional tracking links.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent quality of knives... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and prompt... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, first-class,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of products,... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great knife as described, no flaws, sharp out the box as usual from Spyderco. Glad I found it more pretty in person than the pictures even! Had a little confusion with delivery getting conflicting ema... See more

Rated 5 out of 5 stars

I've bought several items and never been disappointed, great service easy transaction fully recommend. And super fast delivery. So I'm more than happy with the seller and the items I've received... See more

Company replied

Rated 5 out of 5 stars

COMPETITIVE PRICES ON GOOD QUALITY GEAR. NICE SELECTION. I USUALLY SPEND OVER £50 & GET FREE POSTAGE. FAST DELIVERY & WELL PACKED. THE ZIPPY KEYRING TORCH IS GREAT & I TREATED MYSELF TO A CONDOR BOW D... See more

Company replied

Rated 5 out of 5 stars

Heinne Haynes purveyor of knives and quality EDC and military adjacent gear. The one thing that impresses most is the speed of delivery and if needed customer support. The only gripe I have is that K... See more

Company replied


Company details

  1. Camping Store
  2. Bags and Luggage Store
  3. Fishing Store
  4. Hunting Store
  5. Men's Clothing Store
  6. Watch Store

About Heinnie Haynes

Information provided by various external sources

We specialise in the sale of the "Hardest Kit on the Planet" - excellent kit at great prices.

From Multitools to Eyewear, Rucksacks and Binoculars, Sleeping Bags and Firelighters - if we sell it, you can depend on it being of top quality.

We too shop online, so we understand the importance of a reliable supplier. We are that reliable supplier - we are real people, who want you to have a no-hassle shopping experience at heinnie.com.

We are based in a real office in Barry, near Cardiff, with our stock on the shelf in our warehouse, ready to go.

We ship our products using either Royal Mail or UPS, which ensures that they'll get to you swiftly.

If you have any queries about our range of products, give us a call, or send us an email.

We're here on the phone (033 0300 0400):
Monday - Friday 0900 - 1730


Our email support (support@heinnie.com) is always available - you'll get a speedy answer during office hours, or the next working morning if you mail us in the evening or weekend.

Reliable shopping at heinnie.com

Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(59,935)

2,147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ordered many times

I have ordered from Heinnie Haynes multiple times now and the service has consistently been excellent. Ordering is really easy through the website, with clear descriptions and detailed specifications that give you confidence you know exactly what you are buying before placing an order.

One of the things I value most is that the customer reviews are verified and trustworthy, which makes a huge difference when researching knives and EDC gear online. Nothing feels hidden or exaggerated and the product descriptions are accurate and honest, which is refreshing.

Delivery has always been impressively quick, with orders processed and dispatched within hours in my experience. Everything arrives very well packed, safe, secure, and in immaculate condition, showing real care and attention in how items are handled.

Overall, Heinnie Haynes has become one of my favourite places to buy knives and EDC equipment because the whole experience feels reliable, professional, and transparent from start to finish. Great products, fast service, excellent packaging, and trustworthy information make them very easy to recommend.

May 7, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order, support and taking the time to leave us a review. We aim to make every stage clear and easy. I really appreciate the feedback Robin

Rated 5 out of 5 stars

Really good experience.

Really good experience.
My order came the next day, no fuss, no bother. The product had even been oiled.
Thank you, no hesitation in recommending.

May 15, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support

Rated 5 out of 5 stars

The best

Extremely fast dispatch. Seller highly recommended, what can I say that hasnt been said before ,its a Mora knife the best

May 15, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and review Helen

Rated 5 out of 5 stars

Wonderful design and detail

Wonderful design and detail. Good sharp heavy knife. Looks as good as the photos and well packaged in colourful presentation box.

May 15, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and review

Rated 5 out of 5 stars

A quality product at a good price

A quality product at a good price. Value for money just a shame it is made in China. I would happily have paid a premium for manufacture in Germany or England.
Delivery was prompt and exactly as advised.

May 15, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and review Dave

Rated 5 out of 5 stars

Heinnie Haynes

Ordering with Heinnie Haynes couldn’t be simpler and the vast selection of kit available ensures that whatever you need from full on expedition to anyone requiring items for their personal edc is covered.
I would recommend Heinnie Haynes as the first stop for all your needs.

May 7, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and review Simon

Rated 5 out of 5 stars

Always great.

Always great service, great products. Couldn't recommend them more.

May 12, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support Vince

Rated 5 out of 5 stars

Great customer service

Great customer service. Fast delivery and lots of product choices.

May 1, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and review

Rated 5 out of 5 stars

Order processed immediately

Order processed immediately. Competitive price.
Excellent communication regarding delivery and product arrived with 48 hours. Can't really ask more than that. Will buy from them again.
Thanks very much.
Fred Francis. Devon

May 3, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support Fred

Rated 5 out of 5 stars

Excellent variety, value and service

I found what I was looking for at a fair price (often better than Amazon) and had it delivered to a pick up location convenient on a timely basis. Heinnie offer great value and service.

May 7, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and for taking the time to post a review Andrew

Rated 2 out of 5 stars

Ordered the torch they sent me one with…

Ordered the torch they sent me one with red and blue on the end phoned up the company spoke to a man. He said just to send it back and you send me the right one out the next thing it had been refunded.

May 7, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

I am very sorry you were refunded; it was because we didn't have the correct item in stock. Sorry for our error.

Rated 5 out of 5 stars

Quality products and quality service

Quality products and quality service. Have been using Heinnie for close to 10 years. Always the place I go to when I'm looking for something built to last.

May 12, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your orders and continued support Jason

Rated 5 out of 5 stars

Leatherman Tool Pouch

I ordered a Leatherman Tool Pouch from Heinnie Haynes, and the communication and delivery were first class. I was notified by the courier of when I would receive my parcel, and it arrived on time.

The pouch was well packed, and I couldn't be happier.

I will definitely use Heinnie Haynes again.

May 5, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support Carl

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Missed an item off my order but this was added by the team and shipped same day.

May 5, 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and happy to help Nick

Rated 5 out of 5 stars

Tidy

Excellent service, usually the best price to. I always check here before I buy

August 7, 2025
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support

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