Heiressbeverlyhills Reviews 

Customer service is very responsive and the brand clearly cares about customer satisfaction!

I’m having a hard time. I ordered my dress on July 26. It was under pre-order and it said my dress won’t ship out until Aug 30. Knowing it was a preorder I fully expected to wait awhile but I didn’t expect it to be this long. It’s now September 18, almost the end of the month and I’ve now waited almost two months. I’ve emailed the company, Sabrina answered, she was super sweet and helpful and finally updated my shipping status that day however now, it’s been sitting in the same spot for the past six days :( unfortunately, my event is coming soon and I’m not sure too think if this website is a scam or not anymore. I still have hope my dress will come but I’ve gone through three preorder pack dates (the July resale launch, the September 10 resale launch, and now the current resale launch) and my order has still not shipped out since July. I hope they can still send it out asap, it’s just frustrating to see that on their website and social media, it says restock but they haven’t taken care of previous customers who haven’t gotten their order yet.

Anyone with common sense and a little shopping experience can tell that these dresses are not slow fashion as they claim, the fabric is the exact same as many Zara dresses and tops.Plus it arrived super wrinkled.. on the plus side customer service and delivery times were on point.

Part of my order was incorrect size and damage, however, Sabrina was super friendly and helpful with the solutions of sending me a replacement item. They’re very responsive in timely manner. I appreciate the customer service and the quality of the items. Thank you so much.

I ordered an Heiress BH dress for an event I had a few days after ordering. I overnighted it, understanding that processing can take a few days, and overnight usually means 2-day. After several days of the package saying UPS had not picked it up yet, I reached out. Heiress tells me it is picked up and they don't take any responsibility for packages after they leave their facility (which as an owner of an e-commerce company, I can say is true to an extent, but terrible customer service). I then reach out to UPS to collect a refund and UPS won't give it to me because they claim they never had the package to begin with.

Finally, after almost a week of finger pointing, Heiress says they'll send me the same dress. Well obviously, at this point I don't need it anymore, so I ask for a refund. After more emails, refund was begrudgingly given to me but made sure to tell me it would only be honored ONCE, like I'm the one who did something wrong when they literally never shipped the dress.

Your customers should not have to follow up SEVERAL times to handle a package that YOU (the shipper) LOST/NEVER SENT. I shouldn't be threatened that I can only have one refund when this is YOUR mistake. As a business owner, this approach drove me nuts. I understand lost packages happen, we're all human; I'm upset with how badly this was handled, how many times I had to follow up, and how I was made to feel like I was the one in the wrong.

I really, really caution against ordering here, I've already cautioned all my influencer/stylist friends against it. This definitely strikes me as the brand that bends over backwards for influencers, so I might as well help them get their name out.

Also babes- when reading through your reviews on Trust Pilot and BBB it looks like shipping is an issue for you. Maybe switch your shipper account to FedEx?

I know this may have mixed reactions but, I am ONE true satisfied customer. My experience was absolutely 1000% the best. Ordered over the weekend, realized I used a wrong address and sent an email. Sabrina responded back swiftly and made the amendments, my order was received within 48hrs and in perfect shape. A refund also was issued for shipping costs because of the change of address. I have nothing bad to say at all, even though I was very very scared at the beginning when I read other reviews. I can say I received more than I ever expected in terms of CS. All thanks to Sabrina. I’ll hopefully share pictures later 😉

Thank you team and I look forward to more purchases with you. ❤️

Violet - 🇨🇦

First time I am doing blind online order from them because there is a good sale on their website. I contacted the customer service named Maria. She is super helpful and understandable that goes beyond policy to make my on-sale online purchase easier. I definitely recommend this brand. Quality and their fashion style are top notch. If you have any problem with the order, don’t hesitate and just contact their customers service.

I read the reviews on here before hand so I was nervous to make a purchase but I do believe in allowing room for growth so I crossed my fingers and purchased a dress w/ overnight shipping as I need the dress for an event tomorrow. I purchased the dress during business hours then later I reached out to customer service to ask if the dress would arrive in time and they responded within 15 mins to let me know that it wouldn’t. The customer service rep Maria was professional and understanding and issued me a courtesy one time refund since my order was placed for overnight shipping during business hours. Her responses were very fast and she was very apologetic and issued me a discount code for the inconvenience. I’m glad I took a chance and I look forward to shopping with them in the near future.

I have been a customer of Heiress Beverly Hills since 2021 . I love the style and quality of the clothing . The clothing is unique , sexy , classy , and not found in basic stores . I always get compliments . They have been amazing with customer service and prompt with replies to my emails , as well as understanding and accommodating with return requests . Be mindful of the sizing , as the clothes are mostly sexy and revealing so be sure to order the correct size for a flattering fit . I am 5 feet tall , 110 lbs , 32DD , and find a XS fits me best in the dresses . The pants and tops i order are also XS . If you have a larger chest you may need a small so your not spilling out of the neckline , but i like cleavage so an XS is my choice . I am very pleased with HBH and will cont to purchase from them for beautiful prices of clothing that make me look and feel confident and sexy and always turn heads . ❤️

Scam of a website, cancelled my order THREE times and charged me for each. When the last one wasn't cancelled immediately I got an email telling me the website wasn't updated and my size wasn't in stock but charged me anyway?? Had to call my credit card to do a chargeback. Ridiculous and no help from customer service

Poor business management: this company seems like a start up clothing line which has poor management and non existent customer service. Please do not buy stuff from here!!!!
I paid for express shipping, however, the package was no where to be seen after the expected delivery date. I was so anxious especially it is a dress my wedding!!! This is how the dress look when I opened the package.. so wrinkly and they just squished the dress in the package….without folding it. This is probably the worst clothing line I’ve ever encountered and purchased from.

Sabrina in customer service was incredible! Super helpful, responsive, friendly, and resolved my issue. The order I received is super cute and great quality as well. I will be purchasing from them again!

Read, read, read the fine print! Totally got ripped off by their return policy. My mistake for not checking that a company that sells $300-$500 dresses doesn’t do returns! No exchanges on sale items and no store credit on sale items. Ugh, what a massive mistake. Bought a dress for an NC4K Gala to help families with pediatric cancer and now I can’t even stand to wear it. Such an “ick” feeling. Will be wearing something different.

I will say I like the style of the dress I ordered but I would say the prices way don’t reflect the quality. The quality is super cheap. I did keep the dress because I like it but I feel like it was a major rip off. I would not order from them again unfortunately unless they slash their prices majorly or up their quality dramatically. The dress seems like a cheap Amazon purchase to be honest. I got the long version of the white petal dress. I will probably wear it to a bridal shower and get rid of it sadly. Not worth the $$$$

I greatly appreciate their customer service. We originally had some shipping issues, but they got back to me quickly and rectified the matter. Thank you, Sabrina and Hailey, for your assistance. They have beautiful clothing and the customer service to back it up.

This is the WORST customer experience I have ever had. I will tell everybody not to order here. I pre-ordered a dress and a month after the ship date I reached out to ask the order update. They told me I wouldn’t be receiving the dress and couldn’t refund me, only give me store credit. Not only did they not reach out to me to tell me issue originally, they are treating this as if I got the dress and want to return it. I will never receive this item and need to cancel the order, and they have not replied to emails in over a week. DO NOT BUY FROM THEM. They should not give a big influencer PR if they can’t own up to the orders.

TRUST THE REVIEWS!! I ordered a dress first of the month and have zero sign of it. I try to click track the order and it’s a blank site. I’ve emailed multiple times and messaged on instagram with no response. The same dress is also now heavily discounted when I paid over $300 for it. This brand uses influencers and marketing to put on a show but their customer service is non existent and the business is a scam. I am disputing with my credit card company.

UPDATE: 1/2/24- still no response. They said to DM them on Instagram, which I had already done. When they finally responded there, they said to email and that they couldn't help. Still nothing on the email thread and they are deleting Instagram comments after telling people they cannot handle the influx (yet they still are promoting clothes they cannot supply with extremely persistent marketing).

UPDATE 1/22: I am now receiving multiple emails saying completely different things and the company has attempted to refute my claim on BBB. They also have told me their chargeback team would be sending my bank documents, but have yet to do so. I have now received two emails bribing me to remove this review. The first from the owner of the company offering me the dress for free. The email I received today stated this: "we can process a refund back to your original form of payment, but we kindly request that you consider removing your review on TrustPilot. Once the review has been removed, please provide a screenshot, and we will promptly process a refund to your original form of payment." While writing this I got another email from the owner offering me a refund and free piece of clothing if I take this down.

Terrible experience. Ordered a dress on 11 Nov, pre-order item that should have been shipped out early Dec. I emailed them multiple time with no response. Horrible company and non existent customer service.

Since Heiress Beverly Hills will not publish negative reviews on their website, I am here to tell you to PLEASE save your money and do not buy anything from this company. This is cheap fashion marked up a ridiculous amount, with extremely rude customer service and a non-existent return policy (because they know their quality is awful and they don't want you to be able to return it). The company pays influencers or gifts them product to wear for free and it's so obvious, though they disclose that they do not. This is dishonest, deceptive marketing. They also write fake reviews on their website and third-party ones such as this - if you take a closer look at their site, it's pretty obvious that the majority of positive reviews are not real. The quality of the clothing aside, it's egregious that their modus operandum is one of lies, deceit, and falsely plumping up their brand to look more exclusive and higher-quality than it actually is. Save your money! If you are going to spend over $100 on a piece of clothing, I beg you to go to a legit retailer!

Order number #43333. A black dress plus delivery charges nearly £150!
EXTORTION!!!!No sign of the dress , no replies to the email .
Terrible service . It’s been two weeks .
Try to rectify the problem before you rip off anymore people . I will be chasing the order .
S. Robbins !