So far so good. Trying to understand how to get the invoicing portion of this done. So far we have been able to export our clients names and email addresses to the customer portal with no issues. N... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The negative reviewers mostly are complaining about the initial "know your customer" setup delay. I too found this a surprise, but a pleasant one. I am happy to work with a processing compan... See more
Company replied
Kosy was an absolute DREAM! Helcim is incredibly user friendly, but Kosy went above and beyond, making sure that everything was set up, everyone had a log in and all of our companies were tied to th... See more
Company replied
After many years with a different credit card processor and being a little set in my ways, the customer service folks at Helcim have been very patient, informative, and competent. Best of all if they... See more
Company replied
Company details
About Helcim
Written by the company
Helcim is a payments company that lets businesses accept credit cards with ease. Helcim focuses on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.
Get Started
Price
Contact info
Suite 400, 440 2 Ave SW, T2P 5E9, Calgary, Canada
- 1-877-643-5246
- help@helcim.com
- helcim.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Run Don't Walk in The Opposite Direction
Run, don't walk to another processor. Helcim is a bait and take operation. Don't be fooled by the polish and finesse of the application process or the website. I lost $413.40 and the account was shut with no notification for no reason. Helcim is a theft machine.
August 7, 2026
Unprompted review
Reply from Helcim
Hi Marie,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations. If you have any questions, please feel free to send an email to trustandsafety@helcim.com.
Best regards,
The Helcim Team
STAY AWAY from Helcim
While it was relatively easy to set up (one extra star) (with help of Helcim staff), if went all down the hill from there. Having an account open for over a month, no one reached out to verify or ask anything. Once we processed the first charge, they held the funds (almost $40K) , verbally confirmed that they will be deposited into our bank in the next few days. Then abruptly, without any explanation closed the account and refunded our customer. Having a confirmed paid invoice, our customer picked up their shipment. Now we look incompetent trying to recollect our payment AGAIN. Not to mention a severe funds delay. Trying to get a straight reason from Helcim has been futile. STAY AWAY.
August 24, 2026
Unprompted review
Reply from Helcim
Hi Dimitry,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations. If you have any questions, please feel free to send an email to trustandsafety@helcim.com.
Best regards,
The Helcim Team
Urgent help was needed (and they came through)
I needed to arrange for a payment process very quickly from overseas as I was buying a business, and my trip was extended due to airline cancellation. Monish was extremely helpful in getting me through the process, and I was able to pick up the payment processing units in only 2 business days.
July 31, 2026
Unprompted review
Reply from Helcim
Hi Ron,
Thank you for the wonderful feedback! We’re delighted to hear that Monish was able to help you navigate the process quickly, especially with the unexpected changes to your travel plans.
It’s great to know he helped get everything arranged so you could pick up your payment processing equipment within just two business days. We truly appreciate your kind words and will be sure to share them with Monish. Congratulations on the new business, and thank you for choosing Helcim!
Best regards,
The Helcim Team
It's easy to use and the fee saver is…
It's easy to use and the fee saver is extremely helpful!
July 22, 2026
Reply from Helcim
Hi Craig,
Thank you for your feedback! We’re glad to hear you’re finding Helcim easy to use and that Fee Saver has been especially helpful for your business. We truly appreciate you taking the time to share your experience!
Best regards,
The Helcim Team
Highly Recommend
My sales consultant at Helcim, Monish Parwani, was wonderful to work with. He was knowledgeable and always responded to my questions quickly. Setting up my account was incredibly easy, and the Helcim site is very user friendly. I highly recommend this company for your credit card processing needs.
August 18, 2026
Unprompted review
Reply from Helcim
Hi Kellie,
Thank you for the wonderful feedback! We’re delighted to hear that Monish provided such a great experience and was knowledgeable, responsive, and helpful throughout your onboarding.
It’s also fantastic to hear that setting up your account was easy and that you’re finding the Helcim platform user-friendly. We truly appreciate your recommendation and will be sure to share your kind words with Monish. Thank you for choosing Helcim!
Best regards,
The Helcim Team
Helcim has been unable to process…
Helcim has been unable to process credit card transactions for two days. We have received no response from technical support and do not know why the account is not working.
August 18, 2026
Unprompted review
Reply from Helcim
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulty you experienced with processing payments and the lack of communication from our support team.
We weren’t able to locate an account matching the information provided in this review, so we’re unable to look into the specific issue or what may have caused the disruption. If you’re still experiencing issues, we encourage you to reach out to our support team directly with your account details so we can investigate and assist you further.
We appreciate you bringing this to our attention and apologize for the frustration.
Best regards,
The Helcim Team
data migration
While the overall experience could have been a little smoother in terms of communication between processors and data migration, I worked closely with Kosy in particular and her efforts to make my life easier were highly notable. She is reliable and was always available to answer my questions, and managed to take a decent share of the workload on herself.
JP assisted in our understanding of the process.
Our entire experience was mostly hampered by systems not talking to each other, and some murkiness on timelines.
July 27, 2026
Unprompted review
Reply from Helcim
Hi Lena,
Thank you for taking the time to share such thoughtful feedback. We’re glad to hear that Kosy was reliable, responsive, and went above and beyond to make the transition easier for you. We’re also happy to hear that JP was able to help clarify the process.
We understand that communication, data migration, and unclear timelines can make a transition more challenging than it should be. We appreciate you highlighting these areas, and we’ll share your feedback with the appropriate teams as we continue working to improve the experience.
Thank you again for your patience and for trusting Helcim through the transition.
Best regards,
The Helcim Team
Horrible organization
Horrible organization. Difficult to reach by telephone or email. Easy software for customers but this organization will not support their clients when faced with unjustified chargebacks. There is no defense at all just a quick cancellation of your account as 'high risk'. They should not be in business.
July 14, 2026
Unprompted review
Reply from Helcim
Hi Gordon,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations. If you have any questions, please feel free to send an email to creditrisk@helcim.com.
Best regards,
The Helcim Team
Christine Pocza=BOSS LADY
Christine Pocza is our Helcim representative and she has gone above and beyond for our business. I contacted her with a very small detail that affects our record keeping and she spearheaded the project and sent it up the chain to be rectified. Within 3 business days our qualm was no longer an issue and we now have access to what our company needs to maintain accurate accounting.
We are so grateful!
July 24, 2026
Unprompted review
Reply from Helcim
Hi Lindsey,
Thank you for your wonderful feedback! We’re thrilled to hear that Christine went above and beyond to support your business. It’s great to know she took ownership of your feedback, worked with the appropriate teams, and helped deliver a solution so quickly.
We truly appreciate your kind words and will be sure to share them with Christine. Thank you for trusting Helcim with your business—we’re grateful for the opportunity to support you!
Best regards,
The Helcim Team
They were willing to help but when I…
They were willing to help but when I was taking care a another random problem I figured it out. I feel hopeful that they would have been there to continue helping me.
July 29, 2026
Reply from Helcim
Hi John,
Thank you for your feedback! We’re glad to hear you were able to resolve the issue, and we’re happy that our team was there and ready to help along the way. It’s wonderful to know you felt supported, and we appreciate you taking the time to share your experience. Thank you for choosing Helcim!
Best regards,
The Helcim Team
Reply from Helcim
Hi Roxanne,
Thank you for your feedback! We’re glad to hear you had a very good experience during your phone call with our team. We truly appreciate you taking the time to share your experience and are happy we could help!
Best regards,
The Helcim Team
absolute worst choice I have ever made…
absolute worst choice I have ever made when it comes to credit card processors. I guess saving a few pennies justifies having a system that is difficult to integrate and customer service is weak. then, when you've finally manag to switch over, they pull the plug on you, without any explanation. Your 'risk profile' is too high? Why? We won't tell you but your ability to process payments will be blocked within the week... good luck. Stripe (a much bigger (and yes, slightly pricier option) has not done that, and I have used Stripe for over 10 years, no shannanigans, it just works. Not worth the tiny savings you may get, if they even get you up and running at all.
And then they reply with a cookie-cutter answer that they use for every negative review. Hiding behind regulations but you won't tell us what supposed regulation we have not met.baaaaaad.
July 22, 2026
Unprompted review
Reply from Helcim
Hi Robert,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations. If you have any questions, please feel free to send an email to trustandsafety@helcim.com.
Best regards,
The Helcim Team
Easy set up
Easy set up. Calgary based company, when I needed help, the customer service rep was quick to respond and when she didn't know the answer to my question, she actually went and found out the correct information.
July 24, 2026
Reply from Helcim
Hi Don,
Thank you for your wonderful feedback! We’re delighted to hear you found the setup process easy and had a great experience with our support team. It’s especially great to know your representative responded quickly and took the time to find the correct answer to your question.
We truly appreciate your kind words and are grateful for the opportunity to support your business. Thank you for choosing Helcim!
Best regards,
The Helcim Team
In biz over 40 years
In biz over 40 years, signed up for their lower rates, went thru all the steps to be declined without any reason or questions.
Waste of time, look elsewhere
July 24, 2026
Unprompted review
Reply from Helcim
Hi there,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations. If you have any questions, please feel free to send an email to trustandsafety@helcim.com.
Best regards,
The Helcim Team
Very good experience working with Monish @Helcim
Working with Monish at Helcim has been easy and straightforward. He's very kind in providing help and helps making the collaboration smooth.
I appreciate it.
July 23, 2026
Unprompted review
Reply from Helcim
Hi there,
Thank you for your wonderful feedback! We’re delighted to hear that working with Monish has been easy and straightforward. It’s great to know his kindness and support have helped make your experience smooth and enjoyable.
We truly appreciate your kind words and will be sure to share them with Monish. Thank you for choosing Helcim!
Best regards,
The Helcim Team
Reply from Helcim
Hi Abdullah,
Thank you for your feedback! We’re delighted to hear you had an excellent experience with our service. We truly appreciate your kind words and are always happy to help.
Best regards,
The Helcim Team
Reply from Helcim
Hi Shahji,
Thank you for your feedback! We’re glad to hear you found our team helpful. We truly appreciate you taking the time to share your experience and are happy we could assist!
Best regards,
The Helcim Team
User Friendly
Easy to set up and use even without the hardware. If I could change something during check out I would change the tip page to after charging. I feel it makes customers pushed to leave a tip before payment.
June 24, 2026
Reply from Helcim
Hi Zara,
Thank you for your feedback! We’re glad to hear you found Helcim easy to set up and use, even without the hardware.
We also appreciate your suggestion about the checkout flow and the placement of the tip screen. Feedback like yours helps us better understand how merchants and their customers experience our products, and we'll be sure to share it with our product team for consideration.
Thank you for taking the time to share your experience and your thoughtful suggestion!
Best regards,
The Helcim Team
Mabel in Support was fantastic
Mabel in Support was fantastic! She was clear and took the time to ensure I understood how my new merchant account would work best for me.
July 22, 2026
Reply from Helcim
Hi there,
Thank you for your wonderful feedback! We’re delighted to hear that Mabel provided such a great onboarding experience. It’s wonderful to know she took the time to clearly explain everything and helped you understand how to get the most out of your new merchant account.
We truly appreciate your kind words and will be sure to share them with Mabel. Thank you for choosing Helcim!
Best regards,
The Helcim Team
So far so good
So far so good. Trying to understand how to get the invoicing portion of this done. So far we have been able to export our clients names and email addresses to the customer portal with no issues.
Now we are setting up the invoices to introduce Helcim platform and we are having some challenges. The return call from the support team was fast and efficient.
July 22, 2026
Reply from Helcim
Hi Melanie,
Thank you for your feedback! We’re glad to hear your migration to Helcim has been going well so far and that importing your customer information was a smooth experience. We understand that setting up invoices can come with a learning curve, and we’re pleased our support team was able to respond quickly and assist you along the way.
We appreciate you taking the time to share your experience and look forward to continuing to support your business.
Best regards,
The Helcim Team
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