Helgray Reviews 

Keep your money and never send product. SCAMMERS, avoid at all costs.

Ordered last May and I’m still waiting for my watch! I receive since June a standard answer signed by Nad or Mark telling me they apologize and That my watch will be dispatched end of the month. September is gone in 2 days... same answer.
What should I do?

Hi everybody,
Sorry to read about so many bad experiences. I bought the Superfast Gulf Blue recently (about 1 month ago). It arrived yesterday and the watch looks absolutely great. I saw that the second hand of the chronograph was not aligned correctly with the 12 o clock mark. I sent an e-mail to customer support and received a reply the next day with instructions how to resolve this issue. To be honest, great service from helgray. Maybe they have got their act together now

I was at different address for June and July at rented location. After a long wait, the promised delivery was end of June (the pandemic is a fair excuse). Helgray promised an August delivery date.

Helgray sent out an email asking for any address updates, I responded to the email with a new address. They acknowledged. Great, I thought that's taken care of.

But no, they sent it to an address hundreds of miles from me, and their response, you should contact USPS.

Oh well, I'm calling AMEX and getting a refund for a lost package. I would have liked to see the watch but it's more trouble than it's worth.

As mentioned by other reviews, slight delay in delivery but this was to be expected due to current circumstances. Helgray kept me informed and so glad I waited as watch is fantastic and something a bit different for my collection.

I really wish I'd read the reviews before ordering! Same story as so many, ordered and paid, have been chasing for over a month with the same excuses and standard emails described below. Now bank refunding my money and raising with the company. It seems that the watches that are delivered break very easily.
Avoid at all cost and go shopping!! No star rating if possible.

My second Helgray. Took a little while to come to fruition after one or two things (like a global pandemic) got in the way, but Helgray kept us up to date, and it came when they said it would.
It's a beautiful watch, the best "Gulf Tribute" I've ever seen, it's the one watch I own which is most commented-upon, and it's the second one I've bought that my wife keeps "borrowing"...
Quality of finish is well beyond what you'd expect at the price - the strap alone is the best NATO-style I have ever owned. Worth every penny!

Like others, I had to wait a long time to get my Helgray, but no longer than two other similar early fundings (Yema and Wolbrook) also affected by the COVID-19 pandemic. My Helgray Superfast is gorgeous, and the the NATO strap is incredibly thick and luxurious. Very happy at this early stage.

I have been emailing their support for over three weeks now and have gotten no response. I bought a super fast chronograph and there is lume on the dial but not on the hands. They won't respond at all. What a terrible company to deal with. They don't care about the junk watch they send you, and certainly don't back their product.

I pre-ordered a watch back in late January for a target delivery of May. Finally received it in late August. That's fine. There is a global pandemic.The watch does work except that the chronograph isn't resetting properly. Contacted customer service twice regarding this. No response after 2 emails and 10 days. Guess I'm keeping it.

Bad service, no watch, money fraudulently taken fron my Bank account without authorisation. They took money on pretence watch was delivered but they cannot provide details of courier or tracking number. They have been reported to Fraud dept. of my Bank.
Do not order from them, you'll never get the wafch nor your refund.

Same story here as noted by too many. Watch never arrived. Poor service, little communication. I disputed the charge with my bank and they provided a credit after they researched and disputed with the company.

DO NOT DO ANY BUSINESS WITH THIS COMPANY. TOTAL SCAM. 5 MONTHS - NO WATCH. EXCUSE AFTER EXCUSE. THIS COMPANY NEEDS TO BE SHUT DOWN!

DO NOT BUY FROM THIS COMPANY!! MASSIVE SCAM!!!
They take your money and never send the watch.
DO NOT DO IT!!!

Same story, no watch, no answers to emails and I can see the positive posts on this company were all within a short time period and are very suspect.

If a company won't answer emails after you give them your money and the product is delayed more than two months, stay away.

FRAUD. It’s been over 4 months. Still haven’t received the watch.

Horrible company. Non existent customer service! Although I gave ONE star -it was only because it was yje only way to type this message.
HELGRAY iIS A SCAM!!!! Beware!

If I could give no stars I would. Same story as the other posts, I ordered and paid months ago. Nothing had turned up. The story is always ‘next week’. I don’t know but this outfit looks like a scam BEWARE!!!!!!!!

Ordered back in April. Still no watch. Keep telling me be patient end of June, passed End Of July. Still nothing. Losing faith that I will receive. Nad keeps telling me it's on way.

Either terrible customer service, poorly organised or simply a con - Simply avoid. Ordered in April for a May/June delivery and still waiting and the company just won’t communicate. Have raised a dispute with my credit card company. Shame as thought the watch would be a nice addition.