Ahead (business permanently closed) Reviews 

6
TrustScore 3 out of 5

3.1

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Company details

  1. Mental Health Service

Written by the company

Ahead is permanently closed, providing care for existing patients through June 24, 2022.


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3.1

Average

TrustScore 3 out of 5

6 reviews

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1-star

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3.1

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(6)

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Rated 5 out of 5 stars

I had a great experience with ahead to…

I had a great experience with ahead to be honest. My NP was super caring and sincere. I genuinely like my NP more than anyone else I've worked with in the past so hearing they are shutting down is a little scary. I've made huge progress with my treatment and I don't want to start back at square one.

April 27, 2022
Unprompted review
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Rated 1 out of 5 stars

False advertising, lack of care

I was using Ahead for a while, and everything was working well! Great staff, easy system to use, medication that made my life infinitely easier. Also very reasonably priced compared to the competition.

However they said in November 2021 that their Oregon provider wasn't going to be with them anymore, and they would let me know when there was someone new. It has been ages since this happened, they continue to tell me that they don't have anyone in my area while still advertising Oregon as a state they cover. I see the other answers on here, where they say that there are people who need more help than they can provide, and that definitely doesn't apply here. I had a well-managed regimen, no issues, the only problem is Ahead advertising dishonestly and just shrugging me off when I asked about it. It has been more than three months, and it seems like they have left a lot of people hanging.

April 6, 2022
Unprompted review
Rated 3 out of 5 stars

Used helloahead for 1 year

I used helloahead for roughly one year. I actually really liked the NP that I saw and felt like she was the first provider to really listen and try to address my concerns. I also felt that I was on a solid treatment and was happy with the progress I had made.

With that said, I was recently diagnosed with high blood pressure. helloahead requested clearance from my PCP who did so with the caveat that he was unhappy with the options on the form from helloahead (no risk, medium risk or High risk IIRC) so he simply wrote in that i was "low" risk because noone is "No Risk" in his words. The helloahead provider dropped me the same day they received the form. No discussion of alternate meds or anything. It really makes me feel like they are just pushing specific medication and not really treating. Again, I was happy with my treatment but clearly if you don't fit into the box they are serving then they have no use for you.

January 31, 2022
Unprompted review
Rated 1 out of 5 stars

Scheduled an appointment with them

Scheduled an appointment with them, which they canceled with no explanation other than “we are unable to accommodate you at this time”.

yet they’re literally running ads to get new patients. makes no sense whatsoever.

December 29, 2021
Unprompted review
Ahead (business permanently closed) logo

Reply from Ahead (business permanently closed)

Hi Michael, thanks so much for your feedback. We strive to help as many people as we can and reduce barriers to mental healthcare. However, we cannot provide the level of support that some people may need. For the sake of patient health and safety, we do our best to be upfront about those limitations and suggest alternative options for care. If you have more questions, our team would be happy to help - please reach out us at support@helloahead.com.

Rated 4 out of 5 stars

Good provider; great care staff.

Good provider. Good care staff, very good care staff. Just simply too expensive at $160 every month.

You won’t feel totally abandoned at Ahead, unlike their competitor.

November 19, 2021
Unprompted review
Ahead (business permanently closed) logo

Reply from Ahead (business permanently closed)

Hi Tyler, thanks so much for sharing your feedback!

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Rated 1 out of 5 stars

I'd give zero stars if I could.

I booked an appointment with Ahead because Kaiser has been less than great with my medication management, and I had hoped to talk to a real specialist who could get me meds that actually work for me. I waited two months for the evaluation appointment with Ahead. My symptoms have been worsening as the meds I've been on have gotten less effective, and I've been suffering emotionally for it, but I held out for two months in the hope that Ahead would prove worth it.

Yesterday, a week before I was supposed to have that appointment, they cancelled my appointment and refunded me the $150 hold fee, saying they "couldn't accommodate [me] at this time". So I spent two months waiting, increasingly getting more overwhelmed and anxious in my daily life, and not looking into other options for care that actually works for me -- for nothing. Why would they even accept new appointments at this point, if their resources are so overtaxed? Why string people who are suffering along like this?

Stay away from Ahead. They clearly don't have their **** together.

November 9, 2021
Unprompted review
Ahead (business permanently closed) logo

Reply from Ahead (business permanently closed)

Hello Chloe, we are sorry to hear about your frustrations and sincerely appreciate you providing our team with feedback. We strive to help as many people as we can and reduce barriers to mental health care. However, at this time, as an online mental health practice Ahead cannot provide the level of support that some people need. For the sake of patient health and safety, we do our best to acknowledge those limitations upfront and provide alternative options that may better accommodate a person's needs. Best, The Ahead Team

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