Delivery is always on time. Ingredients always fresh, recipes easy to follow and fun to prepare. Portions are adequate, we’re never hungry after dinner, some recipes even have enough for a leftover l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The recipes are amazing! The food quality is excellent! Most recipes have made our 3 kids happy, which is bot an easy feat. Prep and cooking are straightforward, and the kids love to help! Deliver... See more
Company replied
Good recipes, vegetables are usually very fresh but are sometimes starting to waste or "hurt" while being handle in packaging. I wish there was a section of foods for allergies or health issues such... See more
Company replied
The recipes are excellent and ingredient quality is very good. One star deducted for inconsistency with deliveries, and the meat packaging isn’t great. It can often leak, or in the case of the... See more
Company replied
Company details
Written by the company
HelloFresh delivers weekly recipes and fresh ingredients straight to your doorstep, so you can cook delicious, quick, and healthy meals at home.
Contact info
Toronto, Canada
- 1-855-272-7002
- hello@hellofresh.ca
- www.hellofresh.ca
3.9
Great
32K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
I love HelloFresh. Everything is on time and perfect and customer service has been wonderful to deal with.
February 25, 2026
Reply from HelloFresh Canada
We love to hear this! So happy you are enjoying the HelloFresh experience! 💚
Surprisingly Dissatisfied
This week’s order was really disappointing. I have to give a negative review for the first time. I’ll never order chicken tenders again as they were full of tendons that I had to cut out. The veggies were limp and not plentiful. I had to go out and buy a fresh shallot and some baby bok choy. Hopefully just an off week! Normally quite happy.
April 8, 2026
Reply from HelloFresh Canada
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue. 💚
Reply from HelloFresh Canada
We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚
Food is good and plentiful
Food is good and plentiful. We ordered 3 days of meal's for two persons(6 meals). Love the taste, however once in a while you will need some herbs or spice to adjust flavour to your taste. Easy to order and comes with all ingredients to get you cooking. No leftovers or too much product going to waste because grocery stores only sell the bunches and not the exact amount needed.
April 11, 2026
Reply from HelloFresh Canada
We love to hear this! So happy you are enjoying the HelloFresh experience! 💚
Quick and easy home cooked meals
Quick and easy home cooked meals. Excellent menu choices!
January 20, 2026
Reply from HelloFresh Canada
We love to hear this! So happy you are enjoying the HelloFresh experience! 💚
Have some really good recipes
Have some really good recipes. Although alot of them look and feel to fancy. Delivery is on point
March 27, 2026
Reply from HelloFresh Canada
We love to hear this! So happy you are enjoying the HelloFresh experience! 💚
Deliveries are late or never make it.
Make the deliveries on time and to the correct address. That should be the easiest part of the whole process. This was supposed to save me time during tax season while still eating healthy and it has cost me more time to deal with you guys then if I would have just done the shopping on my own. I have only had a couple of these deliveries actually happen correctly.
January 3, 2026
Reply from HelloFresh Canada
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue. 💚
Reply from HelloFresh Canada
Thank you for sharing your experience. Your feedback will be shared with our team as we work to improve our service, and we hope you’ll consider giving us the opportunity to serve you again in the future. 💚
Reply from HelloFresh Canada
We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚
So far so good
So far so good! I was under the impression that everything need is supplied but oil and butter, salt and pepper are not included
March 28, 2026
Reply from HelloFresh Canada
We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚
You’re delevery services is very poor
November 29, 2025
Reply from HelloFresh Canada
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review.
We’ve issued a credit for the inconvenience and hope this helps make things right. This credit will be applied automatically on your next order!
If you have any further questions, please don’t hesitate to call us at +1-855-272-7002 or send us a DM on our social media channels. We’re also available 24/7 via chat and are always happy to help. 💚
Reply from HelloFresh Canada
We love to hear this! So happy you are enjoying the HelloFresh experience! 💚
Delicious , easy recipes
Love the fact that I can adjust my orders and change my menu and not have to worry about( to much) about having to discard food that has spoiled. Bonus no wasted food or $$$. Portions are plentiful we never leave the table wanting more.
April 12, 2026
Reply from HelloFresh Canada
We love to hear this! So happy you are enjoying the HelloFresh experience! 💚
Convinenent but poor quality product
I love the idea and convenience of Hello Fresh but unfortunately I've had a lot of issues with freshness of produce and leaking packages of chicken. For costing around $50 per day for meals for 4 the quality is not worth the price.
March 8, 2026
Reply from HelloFresh Canada
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review.
We’ve issued a credit for the inconvenience and hope this helps make things right. This credit will be applied automatically on your next order!
If you have any further questions, please don’t hesitate to call us at +1-855-272-7002 or send us a DM on our social media channels. We’re also available 24/7 via chat and are always happy to help. 💚
I don’t like that we can not buy 1 or 2…
I don’t like that we can not buy 1 or 2 a week. Or for 1 person.
Vegetarian right now is having a lot of mushroom .
I would different grains ,rice etc in vegetarian.
Like the quickness of meal and they look good.
January 20, 2026
Reply from HelloFresh Canada
Thanks for the review! Our smallest plan currently feeds 2, but many of our customers love this plan because it's perfect for leftover for dinner the next day. (Or even lunch if you can't wait!) We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review. 😊💚
First box only had french instructions
First box only had french instructions.
Both boxes were pasta meals that don't cost much to get groceries for, but I was charged almost $80 per box. Over $10 per plate for homemade pasta?
I'm only working part time, these meals are really expensive, and I can only get them once in a while for a "treat".
March 16, 2026
Reply from HelloFresh Canada
Thank you for sharing your HelloFresh experience! Our pricing reflects our focus on high quality ingredients and the convenience of having them delivered straight to your door!
You can also check out smaller plans and pricing at hellofresh.ca/plans/.
If you have any further questions, please don’t hesitate to call us at +1-855-272-7002 or send us a DM on our social media channels. We’re also available 24/7 via chat and are always happy to help. 💚
A lot of variety of meals to choose…
A lot of variety of meals to choose from and it makes making meals fun again. Great having the portions and measurements of ingredients to make the meals.
November 8, 2025
Reply from HelloFresh Canada
We love to hear this! So happy you are enjoying the HelloFresh experience! 💚
Cooking made Easy
I love that the recipes are easy to follow and all the ingredients are sent to me. It certainly saves on money, no waste and less time for me to go grocery shopping
April 24, 2025
Reply from HelloFresh Canada
We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚
Excellent service & Excellent fresh…
Excellent service & Excellent fresh ingredients.
When I follow the directions my meal looks just the picture. No complaints at all.
March 28, 2026
Reply from HelloFresh Canada
We love to hear this! So happy you are enjoying the HelloFresh experience! 💚
Pretty good meals
The choices are pretty good. Need other sides other than potatoes. They can get pretty boring. Other than that the choice selections are pretty decent. Need to have more variety sooner as the items tend to stay there for a few weeks. The last delivery blocked my porch door and I almost couldn’t get out of my house. A delivery driver needs to be smarter than that.
April 13, 2026
Reply from HelloFresh Canada
Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.