Unlike many psychiatric visits, Rami was willing to talk for a while, he didn't behave strangely, and he really listened to me. He was much more careful about the decision to prescribe medication than... See more
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Review summary
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With Dr. James Valinoti Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his o... See more
Company replied
Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together a... See more
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I see Dr. Tim on Klarity and he is the most amazing Dr. I have seen in 38 years. He is kind, compassionate, empathetic and knowledgeable. Of only there were more Dr's like him out there, our healthcar... See more
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Company details
Written by the company
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Contact info
370 Convention Way, 94063, Redwood City, United States
- (866)391-3314
- support@helloklarity.com
- www.helloklarity.com
4.0
Great
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Do not go to this provider is you are…
Do not go to this provider is you are attempting to manage current meds. They will refuse to write anything that is considered a controlled substance by the DEA, this include klonopin, which I've been on for years. I am a traveling worker and have been having q hard time going back home to my regular physician.
The google search will tell you that Klarity help with med maintenance and mgmt, but they will write you a message the day of your appointment specifically stating they will not help with klonopin, xanax or similar CS.
September 17, 2025
Unprompted review
Reply from Klarity Health
We’re sorry to hear about your experience and understand how frustrating this situation must feel. 💙 For patient safety and in compliance with federal regulations, Klarity providers decide upon clinical evaluation if they may prescribe controlled substances such as Klonopin, Xanax, or other benzodiazepines through our platform.
We encourage all patients to review provider profiles carefully before booking, where prescribing limitations are clearly noted. Our goal is to ensure transparency so patients are matched with the right care option.
If you’d like help finding a provider on Klarity who may better meet your needs, please reach out to our support team at patientsupport@helloklarity.com
and we’ll gladly assist you.
— Klarity Team
Karen listened to my concerns without…
Karen listened to my concerns without judgement and I felt that she was generally concerned for my well being. We figured out a plan to help my specific situation in an efficient amount of time.
September 15, 2025
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience! 💙 We’re so glad to hear that Karen provided compassionate, judgment-free care and worked with you to create a plan tailored to your needs. Efficient, personalized care is exactly what we strive for, and it’s wonderful to know you felt supported.
— Klarity Team
Dr. Johnson
Dr. Johnson is great and thorough with his questions and answers any questions you may have.
August 24, 2025
Unprompted review
Reply from Klarity Health
Thank you for your feedback! 💙 We’re so glad to hear that Mr. Johnson took the time to be thorough and answer all of your questions. Providing clear, supportive care is always our goal, and we’re happy you had such a positive experience.
— Klarity Team
I had a great experience overall! My provider is awesome.
I had a great experience overall! My provider was awesome and easy to talk to! She didn't gaslight me once! I saw my provider for an adhd assessment and meds. She listened, she didn't judge, I will be taking my mental health appointments from them from now on, because Candice was awesome and easy to talk to. I haven't had a Healthcare appointment go that well in a long time.
September 15, 2025
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience! 🌟 We’re thrilled to hear that Candice provided such supportive and judgment-free care during your ADHD assessment. It’s wonderful to know you felt listened to and comfortable throughout your visit. Your mental health matters, and we’re honored to be part of your journey. 💙
— Klarity Team
Life changing experience!
Kelly is the first person to actually listen to what I have to say about my mental health! She is knowledgeable, straight forward, and has gone above and beyond to make sure we could meet on short notice more than once! Kelly is quick to respond in chat and has helped me more in these last few weeks than anyone previous in my lifetime and that is 25+ years of seeking answers!!! Kelly & Klarity have literally changed my life for the better and I could not be more thankful! 10 stars all day long!
August 28, 2025
Unprompted review
Reply from Klarity Health
Thank you so much for your heartfelt review! 🌟 We’re thrilled to hear how much Kelly’s care, responsiveness, and commitment have positively impacted your mental health journey. It means so much to know that you finally feel listened to and supported after many years of seeking answers.
At Klarity, our mission is to connect patients with providers who truly care, and it’s wonderful to see that Kelly has exceeded your expectations by being attentive, knowledgeable, and available when you’ve needed her most.
Your kind words not only celebrate Kelly’s dedication but also inspire us to keep striving for the highest quality of care. We’re so grateful you chose Klarity and look forward to continuing to support you on your journey.
I was impressed with Dereks' total…
I was impressed with Dereks' total procedure in our conversation and appointment.
I took off one star because the information they require to the appointment is extremely lengthy.
Make sure you give yourself plenty of time to complete many forms you will receive through emails from the provider you will be telecommunicating with.
September 11, 2025
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your feedback and for recognizing Derek’s professionalism and thorough care during your appointment 🌟. We’re glad you had a positive experience!
We also appreciate your note about the intake forms. These are designed to ensure providers have a complete understanding of your medical history so they can give you the safest, most effective care. That said, we understand they can take time to complete, and we’ll continue working to streamline the process wherever possible.
Your feedback helps us improve the experience for all patients — thank you again, and we look forward to supporting your care journey.
Honest and open to all possible sources of help for your condition not just a pill
Apt have been good, She has been a help and is honest about the medication and my treatment plan. I see her for ADHA she's happy to help and work with my concerns, open to talking about the field of supplements in combination with medication honestly. Having a Provider you can trust and work with on multiple solutions amazing.
I am very grateful for a provider that is willing to talk and work with you for a real solution not just a pill. thank you
September 10, 2025
Unprompted review
Reply from Klarity Health
Thank you for your review. Your feedback means so much, and we’re honored to be part of your healthcare experience.”
Charles Wade went over and above by…
Charles Wade went over and above by taking the time to listen to me and handle the “red tape” associated with my health insurance, which I truly appreciate. He responded to my messages promptly and efficiently. I definitely recommend him to anyone. Thank you, Charles, you’re the best!
August 22, 2025
Unprompted review
Reply from Klarity Health
“Thank you for your review! We’re delighted to know that your visits with Mr. Wade have been so helpful. We look forward to supporting you at your next appointment and beyond.”
Dismissive and Money-Focused, Not Patient-Focused
I paid $250 for a same-day appointment and asked about Ativan for breakthrough anxiety since their ad specifically mentioned prescribing controlled substances if appropriate. I understood it might not be given, but the doctor dismissed my concerns and instead pushed Zoloft—despite me clearly explaining that I’d already tried it, that it makes me very sleepy, and that I work during the day. I even asked about non-controlled alternatives, but he still insisted on Zoloft, prescribing only 12 pills (not even a full month) and telling me to book another appointment in 12 days.
This came across as more about generating follow-up fees than actually helping. He also implied—without saying it directly—that maybe I’d been denied benzos in the past because of addiction, which felt accusatory and unprofessional.
To make matters worse, I noticed they deleted my comment on their Facebook ad after I had said I’d update others on my experience.
I’m not upset about not getting Ativan since they were clear it would only be prescribed if appropriate, but I do feel it was necessary in my case. What bothers me is the dismissive attitude, the short Zoloft prescription, and the push to come back so soon. He also literally told me he didn't want to prescribe it because he didn't know if I'd come back. Overall, I felt unheard, minimized, and that my money was valued more than my care.
September 3, 2025
Unprompted review
Reply from Klarity Health
Thank you for sharing your feedback. At Klarity, our priority is to ensure that every patient feels heard, respected, and supported in their care journey. While clinical decisions about prescriptions are always made at the discretion of the provider after a thorough evaluation, we also want each patient to feel their concerns are taken seriously and that treatment options are clearly explained.
We’re sorry to hear you felt dismissed during your visit and that your experience did not meet your expectations. Reviews like yours are important to us, as they highlight opportunities to improve communication and patient support.
If you would like additional assistance or to be connected with another provider who may be a better fit for your care needs, please reach out to us directly at patientsupport@helloklarity.com
. Our team will be happy to assist you.
She’s so easy to talk too and…
She’s so easy to talk too and empathetic about my situation. I would recommend this lady to anyone that needs help.
August 29, 2025
Unprompted review
Reply from Klarity Health
We sincerely appreciate your kind words! We’re glad you felt listened to and supported — that’s exactly the experience we want every patient to have. Thank you for trusting Klarity with your care. 🌟
Stephanie King: knowledgeable and kind.
Stephanie took the time to listen to my issues and understand them. She suggested a medication that was readily available and inexpensive. The medication certainly fit my need and has helped greatly. I'm thankful to have connected with a knowledgeable and kind provider.
August 27, 2025
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your kind words! 🌟 We’re so glad to hear you had a positive experience with Stephanie and felt supported in finding care that met your needs. At Klarity, our goal is to connect patients with knowledgeable and compassionate providers who listen and offer effective solutions. We truly appreciate your feedback and are grateful you’ve found the right fit for your healthcare journey. 💙
Excellent experience with Noussaiba Ayour
I had an appointment with Noussaiba Ayour. She was kind and very professional. This was a legit experience I had a little trepidation going into it and I had no issues whatsoever. I'm not sure why they are negative reviews for Klarity. I had an amazing experience and I would absolutely recommend not only this particular clinician but the website itself they're very thorough.
August 27, 2025
Unprompted review
Reply from Klarity Health
Thank you for sharing your feedback! We’re thrilled to hear you had such a positive experience and that your provider took the time to truly listen and provide thoughtful care. We appreciate your trust in Klarity and are glad we could help support your healthcare journey
Great Service, Helpful, would highly Recommend
Dr. Ashley Cunningham was Kind, Caring ,Professional and Very Helpful.
It was overall a Great Experience!
Would highly Recommend!
August 27, 2025
Unprompted review
Reply from Klarity Health
We’re so happy to hear that your provider was kind and caring, and able to guide you toward care that fits your needs. Our mission is to ensure every patient feels heard and supported, and your experience reflects exactly what we strive for. Thank you for sharing! 🌟
The doctor made me pay 150 dollars up…
The doctor made me pay 150 dollars up front only to tell me that there was nothing they could do to help me. Total scam.
July 22, 2025
Unprompted review
Reply from Klarity Health
We’re very sorry to hear about your experience. At Klarity, providers charge an upfront appointment fee so they can review your history, conduct a full evaluation, and determine whether care is clinically appropriate. If a provider concludes during the visit that your needs fall outside of their scope of practice, they are not able to proceed with treatment for your safety and in accordance with medical guidelines.
We understand this can feel frustrating, but it’s not a scam — it’s about ensuring safe, responsible care. Please reach out to patientsupport@helloklarity.com so our team can review your case and help connect you with a provider who may be a better fit for your needs.
Reply from Klarity Health
"Thank you for your kind words. We’re glad to hear your provider was attentive and supportive during your visit. Positive experiences like yours highlight the importance of the care our providers bring to patients every day."
Excellent care and treatment
Excellent care and treatment, affordable and right
July 3, 2025
Unprompted review
Reply from Klarity Health
"Your review means a lot—thank you for sharing it!
Klairity is AWESOME for the busy, working individual!
First time seeing Dr. Pachiano and it was an excellent experience. They really listened, were empathetic and were ready to help me with my ADHD symptoms.
August 12, 2025
Unprompted review
Reply from Klarity Health
"Thank you so much for sharing your experience. We’re thrilled to hear you had a positive visit and that your provider was able to give you the support you needed. Your feedback encourages us to keep connecting patients with compassionate, quality care."
Troy Johnson is knowledgeable
Troy Johnson is knowledgeable, thorough and prompt. Positive experience.
August 13, 2025
Unprompted review
Reply from Klarity Health
Thank you for your positive feedback! We’re delighted to hear you had a great experience with Troy Johnson and that his knowledge, thoroughness, and promptness made a positive impact on your visit. We appreciate you taking the time to share your experience.
Listens well and is compassion and can…an
Listens well and is compassion and can feel your suffering. Very nice and respectful and considerate of all your problems. Best side ton hm
July 11, 2025
Unprompted review
Reply from Klarity Health
Thank you for your thoughtful feedback. We’re so glad to hear you felt truly heard, respected, and cared for during your visit. Your kind words mean a great deal and inspire us to continue providing compassionate, patient-centered care. We’re honored to be part of your healthcare journey.
She listens to what you say
She listens to what you say. She is extremely knowledgeable & informative.
August 10, 2025
Unprompted review
Reply from Klarity Health
Thank you for your thoughtful feedback! We're so glad to hear that you felt listened to and well-informed during your visit. Providing knowledgeable and attentive care is always our goal, and we truly appreciate you sharing your positive experience.
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