I see Dr. Tim on Klarity and he is the most amazing Dr. I have seen in 38 years. He is kind, compassionate, empathetic and knowledgeable. Of only there were more Dr's like him out there, our healthcar... See more
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Review summary
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Reviews shaping this summary
The provider I met with was great! Klaritys care policies, not so great. An individual in their 50’s with years of consistent controlled medication treatment for ADHD should not be asked to take p... See more
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Unlike many psychiatric visits, Rami was willing to talk for a while, he didn't behave strangely, and he really listened to me. He was much more careful about the decision to prescribe medication than... See more
Company replied
With Dr. James Valinoti Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his o... See more
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Company details
Written by the company
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Contact info
370 Convention Way, 94063, Redwood City, United States
- (866)391-3314
- support@helloklarity.com
- www.helloklarity.com
4.0
Great
547 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Doctor Fletcher is the best person on…
Doctor Fletcher is the best person on earth , I'm 60 and have been struggling for years. Everyone I reached out too , mistreated me , recommended I do silly things that r a waste of time and did not have the knowledge or education to recognize my problem and the severity of it. However doctor Fletcher had me figured out by the way I was talking to her on the phone. She asked me questions that pertained to my problem. Iam so grateful to have chosen her and I will want her help forever. I cry now about how others just looked at me and told me to go home, I did nothing for 3 years , now , I'm able to work and function to succeed. It is Doctor Fletcher that opened the door and permitted me to now strive towards success. I think she should charge more because of her value.
January 31, 2026
Unprompted review
Reply from Klarity Health
What a powerful testimonial, Nermine — thank you so much for sharing this. We're deeply moved to hear how Doctor Fletcher has transformed your life after years of feeling unheard and overlooked. Everyone deserves a provider who truly listens and understands them from the very first conversation, and we're so grateful that Klarity could help make that connection for you. Your journey toward being able to work, function, and thrive again is incredibly inspiring. We're honored to play a part in it. If you ever need anything along the way, we're always here for you — just reach out through your patient portal or email us at patientsupport@helloklarity.com. We respect your privacy and are committed to supporting your continued success.
Great first start
I had been seen the same Psychiatrist for quite a while (previously to Dr. Davidson) who over time, has started to not be compassionate nor listen to what *I* *the patient* is saying/experiencing regarding how the past month has been. I found Dr. Davidson last week and met with her and oh man what a 180 in the experience I had with her over the previous Dr. Dr. Davidson was very compassionate, listened to me without me feeling like "ok hurry up" or over talking me as I'm sharing why I'm here, how these last few months have been, etc. I did not feel rushed, I could tell she was looking at me intensely while I was sharing myself to her and my struggles. She and I both laughed a few times. I thoroughly enjoyed it and wanted to do this survey to share my experience. I wasn't paid for this survey, I just wanted to do it to share that I believe if you are looking for a transfer to a new Psychiatrist, or you're brand new to seeing a Psychiatrist, that Dr. Davidson would be a great go-to first choice. Thank you!!
January 26, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for taking the time to share this, Brandon! We're thrilled to hear that your experience with Dr. Davidson was such a refreshing change. Everyone deserves a provider who truly listens with compassion, makes you feel unhurried, and genuinely connects — and it sounds like Dr. Davidson delivered exactly that. At Klarity, we're passionate about helping patients find the right provider match, and your experience is exactly what we strive for. We appreciate you sharing this so that others who are looking for a compassionate psychiatrist know what's possible. If you ever need support along the way, please don't hesitate to reach out through your patient portal or contact us at patientsupport@helloklarity.com. We respect your privacy and are always here for you.
Instantly I felt comfortable with…
Instantly I felt comfortable with Alice, which we all know is rare with anyone, especially a medical provider on first visit. She was very professional, welcoming, attentive and patient-focused. We collaborated on my care, instead of me just receiving her direction only. Alice provided wonderful examples, information, answered all my questions and made herself available in-between sessions in a way that I didn’t feel I would burdening her. I am extremely pleased and grateful for the care and consideration received. HIGHLY recommend if you’re considering moving forward.
January 23, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for taking the time to share this thoughtful review. We’re truly glad to hear that you felt comfortable and supported from your very first visit with Alice — building trust and collaboration in care is so important, and it’s wonderful to know that came through.
We’ll be sure to pass along your kind words to Alice. She takes great pride in providing patient-focused, attentive care, and your feedback means a lot to our team. Thank you again for your recommendation and for trusting Klarity with your care.
Awesome working with Laurie
Awesome working with Laurie. I’m just curious if this is the best was to stay in contact with sometimes the Chat feature takes several days to receive answers to questions.
January 23, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for the kind words — we’re glad to hear you’ve had a great experience working with Laurie 😊
For ongoing questions, the chat feature is one way to stay in touch, though response times can vary depending on volume. We do ask that providers allow up to 72 hours for responses within the portal. For time-sensitive questions or anything that needs quicker follow-up, we recommend reaching out via our support email so we can route your message to the right team as efficiently as possible.
We appreciate you sharing this feedback and are always working to improve response times and communication. Thanks again for being part of the Klarity community!
Horrible experience
Horrible experience. Doctor refused to help me and legitimately yelled at and rage quit the visit. Bahattin Ergin should not be practicing medicine. Literally yelled at me to stop asking stupid questions and taking up time for the next patient.
January 30, 2026
Unprompted review
Reply from Klarity Health
We’re very sorry to hear about your experience. What you’ve described is concerning and not the standard of care or communication we expect on our platform.
We take feedback like this seriously and would like the opportunity to review what occurred. Please reach out to our support team at patientsupport@helloklarity.com so we can look into this matter promptly and follow up with you directly.
Thank you for bringing this to our attention.
Great Visit
The visit was quick, painless, and straight to the facts. I was able to get right back to caring for my child and work afterward. He seems like a great man.
January 27, 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience! We’re glad to hear the visit was efficient, straightforward, and fit smoothly into your busy day. It’s wonderful to know you felt well cared for and supported—we truly appreciate your feedback.
Reply from Klarity Health
Thank you for your kind words! We’re so glad to hear you had a positive experience and felt supported. We truly appreciate you taking the time to share this feedback. 💙
Melissa was great
Melissa was great! Very knowledgeable, easy to talk to, Asked the right questions to really understand my concerns.
January 25, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience! We’re thrilled to hear that Melissa was knowledgeable, easy to talk to, and took the time to truly understand your concerns. We’ll be sure to pass along your kind words to her—we really appreciate you taking the time to leave this review. 💙
The doctor was very compassionate
The doctor was very compassionate
January 25, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for your positive feedback
Fastest friend ever.
Through my 19 years of living, 4 years of high school, and 2 years into college, Dr. James was by far the fastest I have ever took someone as a friend. He is beyond professional and skilled in his craft as psychiatrist and his many other certifications, being able to diagnose on a patient-to-patient basis. His humor is unmatched and I had the biggest laughs with him in the span of our 30 minute appointment. He prescribed me exactly what I needed for my condition and can’t recommend him enough. Thank you doc!
January 17, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience. We’re thrilled to hear that Provider James made such a positive impact and that you felt supported, understood, and comfortable during your appointment. Building genuine rapport while providing thoughtful, individualized care is incredibly important, and we’re glad that came through in your visit.
We appreciate your kind words and your recommendation, and we’ll be sure to pass this feedback along to Provider James. Wishing you all the best on your continued care journey.
— Klarity Support Team
DO NOT USE KLARITY
I've had a horrible experience with this app. I tried three different times with three different doctors and they were all horrible.
The first doctor never called my prescriptions into my pharmacy, and after a week of following up it turns out she's not even licensed to practice medicine in my state. This was a week ago and I'm still waiting on my refund.
The second doctor wouldn't see my until I prepaid on a completely different app after already entering in my credit card info to pay on Klarity.
The third doctor never showed up to my appointment and never answered my messages.
Klarity has never responded to my emails to the "patientsupport" email address outside of the autoreply that my emails were received and a ticket was opened. I'm pretty sure this company is a huge scam.
January 16, 2026
Unprompted review
Reply from Klarity Health
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. What you’ve described is not the level of care or support Klarity strives to provide.
Klarity works with independent, licensed providers, and we take concerns regarding licensure, appointment availability, billing, and communication extremely seriously. When issues are brought to our attention, our support team investigates them promptly and works to resolve them in accordance with our policies.
If you have not yet received direct assistance, we would like the opportunity to review your case in detail. Please contact us directly at patientsupport@helloklarity.com
and include your full name and appointment details so we can follow up appropriately.
We are continuously improving our processes to better support patients and providers, and your feedback helps us do that.
— Klarity Support Team
Very convenient app if you are disabled…
Very convenient app if you are disabled or a stay at home mother and cannot get to the doctors office as easy. My doctor made me feel extremely comfortable on my initial visit, and is easy to talk to. I am looking forward to this journey with him as well as Klarity Health. Thank you again.
January 14, 2026
Unprompted review
Reply from Klarity Health
Thank you for your review. We appreciate the positive feedback.
YOU WILL BE SILENCED
I tried to leave a review for a provider that I had a terrible experience with and tried 5 different drafts of the review that kept getting rejected by the AI for various reasons! I literally was unable to leave a public review warning others about this dangerous provider!! This is a terrible platform that victimizes patients and then silences their concerns. DO NOT USE THIS WEBSITE
January 11, 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing your concerns. We’re sorry to hear that you felt unheard, and we take feedback like this seriously.
Klarity does not silence patient reviews. To protect patients, providers, and the integrity of our platform, all public reviews are moderated to ensure they comply with community guidelines and avoid personal health details, defamatory language, or content that could put patients or providers at risk. This moderation applies equally to positive and negative reviews.
If you had a concerning or unsafe experience with a provider, the fastest and most effective way for us to act is through our internal support and clinical review process, where reports are reviewed by our compliance and quality teams. This allows us to investigate appropriately and take action when necessary—something public reviews alone cannot do.
We encourage you to contact our support team directly so we can review your experience in detail and address your concerns promptly. Patient safety and transparency are priorities for us, and we welcome the opportunity to follow up. Please email Patientsupport@helloklarity.com
Reply from Klarity Health
Thank you for your kind feedback! We’re glad to hear you had a great experience and appreciate you taking the time to share this.
It's a scam. Provider was a no show because I was using insurance
Had to switch providers due to an insurance change, I needed a prescription refilled. Filled out all of the forms, payment information come up uploaded my ID and everything and I feel like it's a scam. No one in there said that we had to use a 3rd party Insurance payment provider. It just said I was good to go so the provider felt it was OK to just know show me and then the condescending AI stuff is kind of unacceptable
January 9, 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation felt.
To clarify, Klarity does not bill insurance directly. All visits on our platform are self-pay at the time of booking. Unless you choose a provider who accepts insurance, you will be directed to that provider’s billing service or a third-party insurance billing partner to submit claims for potential reimbursement. Each provider on Klarity operates as an independent private practice and manages their own billing and insurance participation separately. This information is outlined during booking and intake and explained by the provider, though we understand it may not always feel clear in the moment.
Regarding the appointment, providers on our platform are independent clinicians, and no-shows are not acceptable. If a provider was unavailable for a scheduled visit, we want to review this internally and address it appropriately.
As for the AI messaging referenced, these tools are used for administrative support and patient guidance only, not for clinical care. We appreciate your feedback and are continually working to improve the patient experience.
We would welcome the opportunity to review your specific case and assist further. Please contact our support team directly so we can look into your appointment, provider assignment, and payment details. Please email patientsupport@helloklarity.com
Thank you for bringing this to our attention.
Tremendous help when I really needed it.
January 9, 2026
Unprompted review
Reply from Klarity Health
Thank you so much for your kind words. We’re glad we could be there when you needed support, and we truly appreciate you taking the time to share your experience.
Total Disaster: Provider wakes up 20 minutes late and cancels appointment for an insurance check with no warning
Total Disaster – Late Provider Wakes Up 20 Minutes Late, Then Cancels for Insurance Check Without Warning, During My Mental Health Crisis
I booked an urgent initial mental health visit with Catherine Donnerstag (PMHNP-BC) on Hello Klarity for January 7, 2026, at 7:00–7:30 AM PT. I was in a serious mental health crisis and needed this appointment desperately for support. The platform itself was a mess from the beginning: no "Join Appointment" button ever appeared on my phone (despite constant refreshing, email/spam checks for links, and following support guides) or even on my laptop after repeated logins and troubleshooting. I was freaking out, convinced I was going to miss my only shot at help that day.
I messaged the provider multiple times in the portal, begging for help since nothing worked—no reply at all. The scheduled time passed in complete silence, spiking my anxiety to unbearable levels.
Finally, at 7:20 AM—20 minutes late—the provider answered. She sounded groggy and admitted she just woke up. Already unacceptable for any professional, let alone in mental health care where punctuality and reliability are critical for trust during a crisis.
But it got worse: She then canceled the appointment to "look at my insurance." No one—not the provider, not Klarity—had bothered to tell me beforehand that insurance verification was an issue or that the appointment might be at risk. I was left hanging after enduring the tech nightmare, the panic of nearly missing it, and waiting for her to wake up, only to have the whole thing scrapped without warning or apology. This wasn't a simple reschedule; it felt like complete disregard for my time, emotional state, and urgent need.
Klarity advertises convenient, same-day telehealth for mental health, but this was the opposite: platform glitches, an unprepared/tardy provider, zero communication about insurance problems, and a mid-appointment cancellation that wasted what little energy I had left in crisis. It actively made my situation worse instead of helping.
Avoid Klarity if you're in distress—especially for initial visits. Patients deserve advance notice, professionalism, and basic courtesy, not this chaotic, uncaring mess. Demand refunds, better accountability, and actual support for people in crisis.
Update: the provider then harassed me by text and email insisting the appointment was at 8am (even though I showed her receipts of the appointment time on my end). She wouldn’t stop. I had to block her. Horrible experience.
January 6, 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience. We are truly sorry to hear how distressing this situation was, especially given the urgency and vulnerability you were experiencing at the time. This is not the experience we want any patient to have, and we take concerns like this very seriously.
We understand how critical reliability, communication, and clarity are during mental health visits—particularly for initial appointments. When expectations are not met, it can understandably worsen an already difficult moment, and we regret the frustration and anxiety this caused.
Klarity is a platform that connects patients with independent, licensed providers, and while providers manage their own clinical practices, we are actively reviewing the circumstances surrounding this visit, including communication, appointment access, and billing processes, to identify where improvements are needed.
We would like the opportunity to review your account directly, address any billing concerns, and help coordinate appropriate next steps or care options if you are open to it. Please reach out to our Patient Support Team at patientsupport@helloklarity.com, and a supervisor will assist you.
Your feedback is important, and we appreciate you taking the time to share it. It helps us identify gaps and strengthen the safeguards and support systems that patients rely on—especially during moments of crisis.
Klarity Health
Patient Support Team
Spammy/Not legit Company
Provider no showed. Provider never responded to me in messages. Customer service never responded to my emails. Customer service phone # rang busy over and over with an odd ring tone like a spammy VOIP.
January 3, 2026
Unprompted review
Reply from Klarity Health
Thank you for bringing this to our attention. We’re very sorry to hear about your experience, as this is not the standard of care or support we aim to provide.
Missed appointments and unanswered messages are taken seriously, and we understand how frustrating this can be—especially when you were actively trying to reach both your provider and our support team. We appreciate you flagging the issues you encountered so we can investigate what happened and address any breakdowns in communication.
We’d like the opportunity to review your account and make this right. Please contact our Patient Support Team directly at patientsupport@helloklarity.com
so we can assist with next steps, including reviewing the appointment, addressing any billing concerns, and helping coordinate care moving forward.
Thank you again for your feedback. It helps us improve our processes and better support patients.
I had an initial visit with a clarity…
I had an initial visit with a clarity provider for weight loss services. The cost for the second visit was not discussed at the time of the first service. I was billed for the second visit 24 hours prior to the visit and could not find a documented cost for a visit posted anywhere on their website. When I complained to Klarity, they said it’s their policy to have the provider discuss payment verbally with the patient in the visit. They do not post. That’s inappropriate and a policy they need to revisit. In my visit reminder emails leading up to the visit, the cost should have been listed.
December 23, 2025
Unprompted review
Reply from Klarity Health
Thank you for taking the time to share your feedback. We understand how important clear and upfront pricing is when seeking care, especially for ongoing services.
Our platform is designed so that providers review visit structure, treatment plans, and any follow-up care during the initial consultation, as costs can vary based on clinical needs and the type of services recommended. That said, we recognize that billing expectations should always be communicated as clearly as possible to avoid surprises.
Your feedback regarding clearer cost visibility in appointment reminders and during the scheduling process has been shared with our team and is actively being reviewed as we continue to improve the patient experience.
If you have any remaining questions about your visit or billing, our Patient Support Team would be happy to assist directly. We appreciate you bringing this to our attention and helping us improve our processes.
— Klarity Health
Ernestina Archer
Ernestina Archer is one of, if not the, best healthcare providers I have seen. She is always understanding, empathetic, and lends an ear to my concerns and health conditions with which I live. I cannot overstate the indelible impact she has had on my life through our visits, having helped enormously to improve my sense of self and quality of life in general. My health has never been so well as it is under the guidance and care of this healthcare provider, and I cannot reccomend her enough.
December 20, 2025
Unprompted review
Reply from Klarity Health
Thank you so much for taking the time to share your experience. We’re truly grateful to hear that your provider has been understanding, empathetic, and supportive throughout your care. Helping patients feel heard, supported, and empowered is at the heart of what we strive for, and it means a great deal to know that your quality of life has improved through this care. We appreciate your kind words and your trust in our platform.
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