Dresses are lovely & great quality however the returns system is disgusting…£15!? I don’t know how Hello Molly get away with charging this price, basically don’t return anything. I ordered a few dress... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a few items in the sale, kept some and arranged a return for the others. I had already checked the returns policy, having been stung by another brand recently, so I had committed to accept... See more
Company replied
Winnie with Hello Molly was super helpful in getting my requests taken care of. Their customer service team was very responsive whenever I had questions or concerns. I did make a return in which Winni... See more
Company replied
I had an expired credit and was unaware of the policy, so I contacted customer care to better understand what happened. Tanya immediately stepped in and rectified the issue with such kindness and ca... See more
Company replied
Company details
Written by the company
Hello Molly Fashion is a leading online fashion boutique, featuring creative and inspiring women's clothing full of the latest fashions and accessories.
Contact info
Sydney, Australia
- +1 (818) 900-7796
- info@hellomolly.com
- www.hellomolly.com
3.9
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dress was of poor quality and they sent…
Dress was of poor quality and they sent the wrong size. Then told would be £15 to return on top of the £5 initial postage charge. Even if you take store credit they still charge you £5. What a complete rip off. Will not be ordering from them again.
May 6, 2026
Unprompted review
Reply from Hello Molly
Hi Lovely, thank you for your feedback. We're very sorry to hear that you have received the wrong size to your purchase. If you haven't already, please email our support team at info@hellomolly.com with your order number and they will provide you with a free return label in this case. We're here for our customers to make sure that you are looked after and provide the best resolution to your query. xo
Advertisement
Beautiful dress but faulty item
I ordered a strapless bridesmaid dress which was absolutely beautiful. The color (champagne) was perfect and the quality of the dress material was great. I received so many compliments the day of the wedding. Unfortunately, once I received photos from my friend's photographer there was a noticeable "ripple" down the seam of the dress on both sides. Upon closer inspection the seam appeared to be loose on both sides. It wasn't noticeable when I was standing straight or the dress was laid flat but very noticeable when making any type of leg movement. Additionally, the top portion of the dress along the bust line kept folding outward throughout the evening. Not sure if it was because I have a larger chest or if it would occur regardless of breast size. After seeing the photos I immediately contacted Hello Molly customer service and sent photos showing the rippling on the dress. They responded immediately and provided a store credit for the cost of the dress. The customer service rep Steph was very helpful and although the dress had issues I would shop at Hello Molly again due to the handling of the issue. I would give 5 stars but needless to say I can only give 4 due to the faulty dress.
April 17, 2026
Unprompted review
Reply from Hello Molly
Hi N.C! Thank you so much for sharing your recent experience. We really appreciate this feedback and we're very sorry about receiving a faulty dress. Thank you for contacting our team where we're glad that this was handled effectively by Steph. Thank you for shopping with us and we hope your next purchase is nothing less than perfect! :) xo
Don’t bother
Nice dresses Such a shame!! Not worth the hassle!!!
Ordered 3 dresses 2 separate packages!
I was surprised to see a £15 return fee applied to each order. I’ve never been charged such a high return cost before—this means my returns have totalled £30, turning a £90 dress into a £120 purchase.
I have several events coming up this year and, based on this experience, I won’t be shopping with your company again. I’ll also be advising others to reconsider if they ask for recommendations, as the returns policy feels unreasonable.oh not to mention the delivery on top of that, absolutely not worth this hassle!
May 6, 2026
Unprompted review
Reply from Hello Molly
Hi Fee, thank you for taking the time to share your feedback. We completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. However, you are more than welcome to package all returning items into the one parcel so that you are only charged the return fee once and not twice.
As a future reference, if you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to adjust the return fee accordingly on the two separate parcels.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
Great products and always next day…
Great products and always next day delivery. Amazing!
I recently had an issue with an order and Steph from the customer service team was extremely helpful and fixed it up right away ❤️👌❤️
May 6, 2026
Unprompted review
Reply from Hello Molly
Great review from you, Tiarne! It means a lot to us; we're so pleased to hear about Steph's support to your query. Thank you for shopping with us! :) xo
I love the dresses and outfits from…
I love the dresses and outfits from here. Customer Service is amazing !! My credit expired and they was able to help me without a headache!
May 4, 2026
Unprompted review
Reply from Hello Molly
We love that our team were able to get that sorted out for you as smoothly as possible, Janet! Thank you for shopping with us :) xo
Advertisement
Tanya the customer service agent was so…
Tanya the customer service agent was so so helpful!
May 3, 2026
Unprompted review
Reply from Hello Molly
Thank you so much Isabel! We're really glad to hear of Tanya's helpful assistance to your enquiry. We're here to make your shopping experience wonderful. If you need further help with anything else, feel free to reach out to our team at any time! :) xo
Love this store
Love this store! Dresses are beautiful, well made and shopped quickly. I do wish they offered a credit card refund but store credit is a good option. Customer service is great! They respond quickly and help with refunds and any order questions. Highly recommend reaching out to them if you need anything
May 5, 2026
Unprompted review
Reply from Hello Molly
Hi Rebecca! Thank you so much for your delightful review. We absolutely appreciate it; our team are here to assist with anything you need! :) xo
£15 return charge
£15 return charge, complete rip off, wish I'd read the reviews. No postage in the UK costs £15 for a dress. Won't be using again.
May 5, 2026
Unprompted review
Reply from Hello Molly
Hi SL, thank you for taking the time to share your feedback. We completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
£15 to charge to return an order to a…
£15 to charge to return an order to a UK warehouse is wild. To get in touch with anyone to get the return address to do your own return is impossible i’ve sent multiple emails now asking and nor is the return address on the FAQs which just shows.
The 5* reviews on here are very samey and the response from the company is always the same too & just copy and pasting the companies ‘policy’ of returning items nor is a genuine reply.
I completely get that i should read the terms and its probably my own fault that i just trust companies like this to not charge an absurd amount for returning an order.
May 5, 2026
Unprompted review
Reply from Hello Molly
Hi Louise, thank you for taking the time to share your feedback. We completely understand your concern regarding the return fee.
Our response regarding this specific feedback not only clarifies our return policy but also highlights that our return label service is completely optional. We're more than happy to waive/cancel the return fee on our end in the case of organising your return with your own carrier. Thank you for contacting our support team regarding this where they will gladly guide you with the instructions.
Rest assured, we are here to help and we have a team that is dedicated to providing quality service to our customers. If there is a delay in response times at all to your enquiry, we apologise in advance for this whilst our team works through a high number of queries at the moment. We greatly value your patience and understanding and they will get back to your email shortly if they haven't already done so.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
Advertisement
Poor material and costs you £15 to…
Poor material and costs you £15 to return!!!
May 4, 2026
Unprompted review
Reply from Hello Molly
Hi Sarah, thank you for taking the time to share your feedback. We're very sorry you weren't satisfied with your purchase and we completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
They get a solid 4!
They get a solid 4! The two dresses I got was beautiful and amazing fabric and feel to it. But one of them had tears all over the dress. It was tiny and you couldn’t see them so well, and the seam on the other was a little odd. I told them this, and now they’re refunding me for the dresses and I can keep them. They’re costomer service was 10/10, and the dresses was 10/10, but the tears and the seams braught it down to a 7/10. One other thing worth mentioning is that after the purchase, it took 3 days to get the dresses. That’s amazing!
May 1, 2026
Unprompted review
Reply from Hello Molly
Hi Viktoria, thank you so much for sharing your experience. We appreciate the feedback and we sincerely apologise that you had received a faulty item. However, it's great to hear that our team had gotten that all sorted out for you. Thank you for shopping with us! :) xo
I’m extremely pleased with the service…
I’m extremely pleased with the service I received from Winnie in customer service. She has been impeccable from start to finish while handling my order.
My order went through without applying the discount code I had, but Winnie kindly offered to honour the discount anyway, which I really appreciated. When I was unsure if the dress colour would suit my wedding venue, she also reassured me by extending the return timeframe so I didn’t feel rushed into a decision.
Her professionalism, understanding, and willingness to go above and beyond made the whole experience stress-free. Truly outstanding customer service — thank you, Winnie!
May 4, 2026
Unprompted review
Reply from Hello Molly
A big thank you to you, Carly! Your beautiful review about Winnie's assistance has truly made our day. We greatly appreciate it; our team are here to always ensure that you are looked after, so feel free to reach out at any time! Thank you for shopping with us :) xo
The dress I ordered was beautiful but…
The dress I ordered was beautiful but did not fit me well, not the fault of the dress. I requested a refund and the customer service got back to me promptly and granted me the refund.
It was a very pleasant and seamless return.
April 30, 2026
Unprompted review
Reply from Hello Molly
Hi Killeen, thank you so much for sharing your positive feedback. We're delighted to hear that our support team made the return process pleasant and smooth. Thank you for shopping with us! :) xo
Advertisement
Anna was efficient and knowledgeable
Anna was efficient and knowledgeable. Amazing customer service!
May 1, 2026
Unprompted review
Reply from Hello Molly
Thank you Michelle! We're so pleased to hear that you enjoyed Anna's customer support to your enquiry. If you need assistance with anything, our team have got you covered! :) xo
I had to return a dress and did not…
I had to return a dress and did not realize I would only get store credit as it was my first time ordering from this website. Winnie helped me get a refund to my original payment method and got it all sorted for me within 24 hours! Made the return process much easier. Still love their products and plan to order again for my birthday.
May 2, 2026
Unprompted review
Reply from Hello Molly
That's wonderful to hear, Kinsey! We're really happy that Winnie's assistance was helpful and quick. Thank you for shopping with us! :) xo
Great customer service
Great customer service! Respond times to emails was straight away. Highly recommend
May 3, 2026
Unprompted review
Reply from Hello Molly
Thank you Mercedes! We really appreciate your lovely feedback about our team's service. Thank you for shopping with us! :) xo
£15 to return an item that is awful…
£15 to return an item that is awful quality. Do not use
May 2, 2026
Unprompted review
Reply from Hello Molly
Hi Anna, thank you for taking the time to share your feedback. We're very sorry you weren't satisfied with your purchase. We completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
Advertisement
The costumer service with Steph is the…
The costumer service with Steph is the best. She’s so helpful!
May 2, 2026
Unprompted review
Reply from Hello Molly
That's great, Yuliana! We're so happy to hear about Steph's helpful assistance to your enquiry! Thank you for shopping with us :) xo
the dress ordered came big and i…
the dress ordered came big and i needed to send it back - charged £15 out of my refund to return the dress!!!! as well as the £6 delivery fee - wont be ordering from here again ever
** i have emailed for on Friday for details on returning myself but am yet to receive a response, please get back to me so i can return the dress
May 1, 2026
Unprompted review
Reply from Hello Molly
Hi Lovely, thank you for taking the time to share your feedback. We completely understand your concern regarding the return fee.
UK returns are £15 for a refund or £5 for store credit, with a prepaid label included to keep everything effortless. If you’d rather arrange your own return, just email info@hellomolly.com and our support team can help guide you through it and waive/cancel the return fee on our end of our return label service.
However, if you have already sent back your order, we encourage to email our team regardless and they will be happy to provide an accommodative solution in this case.
We constantly review our products and processes, so your input is really valuable to us! We very much apologise for any inconveniences this has caused.
If there is anything else we can help you with, please let us know. xo
I ordered three prom dresses for my…
I ordered three prom dresses for my daughter and had to return two. The return process was seamless. I was able to check return status through chat option. The live agent, Tanya, was exceptional. She went above and beyond by offering a refund for my returned purchases rather than the stated store credit. I would highly recommend Hello Molly and ask for Tanya!
May 1, 2026
Unprompted review
Reply from Hello Molly
Aww, so sweet! We absolutely love your feedback about Tanya. Thank you so much Heather for sharing! We value our customers and we're here to always assist with anything you need! :) xo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.