I had a wonderful time on the Saronic Islands tour! The trip was well organized and everything went smoothly. Our guides Thomas, Anna, and Angelo were amazing – they explained everything clearly a... See more
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Our pick up was in time and the car driver was super kind to us, allowing us to pop off in more convenient place for us. Both tourist guides were very proffesional and made Auschwitz-Birkenau and Wiel... See more
I booked 3 tickets for the Los angeles Dodgers vs. San Diego Padres match on Sep 3rd. There was a little confusion about using the tickets, but Helloticket’s 24/7 customer service team gave detailed a... See more
Hello everyone how can I tell you about this company. Weve bought tickets from this company through paypal and have never received any tickets or purchase confirmation. Weve been emailing the com... See more
Company replied
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4.5
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Reply from Hellotickets
Thank you for your feedback! We're glad everything worked very well for you.
We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
IF YOU WANT TO LOSE YOUR MONEY BUY FROM THIS COMPANY
Hello everyone how can I tell you about this company.
Weve bought tickets from this company through paypal and have never received any tickets or purchase confirmation.
Weve been emailing the company with no response at all this has now been reported to our bank as fraud or a scam .
I would trust any of the hellotickets websites wether you buying in France, Spain,Germany,Italy or any other country at all stay well clear off this company .
You also pay extra money for buying from this company and you would expect a really good service and would be treated with respect but once they have your money thats it they are a completely waste of space stay away and do not use these companies at all .
Trust pilot my reviews truthfull and shouldn't be removed.
March 18, 2026
Unprompted review
Reply from Hellotickets
Hello,
We’re sorry for the uncertainty! We will send the tickets you selected during your purchase as soon as we receive them from our providers. In some cases, this may be 1–2 days before the event. The tickets always arrive in time for you to enjoy the event without worries, even if sometimes they keep you waiting a little!
Please feel free to contact us if you have any questions and we will get back to you as quickly as possible.
Kind regards,
The Hellotickets Team.
Where are my tickets
Where are my tickets?
I emailed your help email last week and have yet to receive a response. I'm meant to be taking my disabled son to Manchester City, this weekend. I contacted Manchester City regarding access and they are concerned that the tickets are not legitimate. Please can you contact me immediately. Rather than disappointing my disabled child, and having to explain to him that his Christmas present is two tickets that aren't legitimate.
Order number: #1842832
January 6, 2026
Unprompted review
Reply from Hellotickets
Hello Sara,
We are sorry that your experience was not satisfactory.
After reviewing your case, we have verified that our colleagues responded to your communications as quickly as possible and helped you access your tickets.
We hope you enjoyed the show.
Thank you very much.
The Hellotickets team.
Horrible experience and worse customer service
Although I received notification that I would receive the tickets (guaranteed) before the match (football match in Italy), which I understand to avoid reselling; I got contacted around 2 weeks before the event to send data about the people attending as it was requirement by authorities. a week after I sent it, I receive another (this time alarming) notification to provide the data. From there, I sent the data again, requested acknowledgment and contacted no less than 20 times over email, form and chat WITHOUT A SINGLE RESPONSE.
As I don't live in Italy, I traveled (I had flights and hotel bought) without confirmation I would receive those tickets. Same day of the event I got a notification saying you were working with event company to send the tickets ASAP... thing is that 3 hours before the event I got the tickets... the message indicated I should print them, imagine having to search for a place to print, over weekend, in another country, having to travel 1 hour to the venue... very stressing...
To put a cherry on top the tickets were WRONG, they were with other names, different from the ones I sent two times. I finally got the tickets 41 minutes before the match started (IMPOSSIBLE TO PRINT THEM ANYWHERE)... I could get by explaining this to the security controls... buttttt... when I got to the assigned seats, they were occupied by people with SAME ASSIGNED SEATS!!!! so I had to find an empty place to seat... definitively a HORRIBLE EXPERIENCE that I would never repeat and would never recommend Hellotickets to anyone.
December 6, 2025
Unprompted review
Reply from Hellotickets
Hello,
We are sorry to hear that your experience has not been satisfactory.
Unfortunately, we have been unable to locate your purchase because you have not provided us with any details, even though we have requested them.
If you have indeed made a purchase with us, please contact us and we will assist you as soon as possible.
The Hellotickets team.
Almost a scam
This is almost a scam: you purchase a ticket for a very high price; you do not know the price of the original ticket or where your place is.
Then you discover that the price is three times the original price and the seat is in the last line of the stadium. We are aware that Helloticket needs to make profits and margin but this is opaque and a ripp-off, almost a fraud. Never again
November 26, 2025
Unprompted review
Reply from Hellotickets
Hello,
Thank you for giving us your opinion.
At Hellotickets, we offer access to hundreds of tickets at the lowest prices. We put you in touch with dozens of suppliers in different countries and work hard to ensure you have the best possible experience before, during, and after your purchase, right up to the doors of the venue or the start of the activity. With this in mind, our commissions are modest, and at the end of the day, that's what we receive for all this work.
We appreciate you taking the time to leave us a review.
Best regards,
The Hellotickets team.
Reply from Hellotickets
Thank you for sharing your great experience and for highlighting the easy process and timely ticket delivery. We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
Sold me dud match tickets for Chelsea FC v Sunderland 25 Oct 2025…
I bought match tickets for Chelsea FC v Sunderland on Sat 25 Oct 2025 for my nephew for his first trip to Stamford Bridge to see his club (Chelsea) and he and his Mum were refused entry and informed that Hello Tickets had NO authority to sell me the tickets I bought!! It was heart breaking to see how upset my nephew was and I warn everyone DO NOT USE THIS WEBSITE!!!
October 25, 2025
Unprompted review
Reply from Hellotickets
Hello,
We are sorry that your experience has not been satisfactory.
After reviewing your case, we have verified that our colleagues responded to your communications as quickly as possible and, after processing your request, your purchase refund has been processed. You have also received a goodwill gesture to try to improve your experience.
If you still have any questions about this, please contact us again and we will assist you as soon as possible.
Thank you very much.
The Hellotickets team.
very good experience
very good experience, excellent guide, thank you
October 20, 2025
Unprompted review
Reply from Hellotickets
Hi,
Thank you very much for your kind words. We are pleased to hear that you had a very good experience and that you enjoyed the excellent guide. We look forward to welcoming you again soon for new adventures with Hellotickets.
Best regards,
Amaya B.
Islas saronicas tour
I had a wonderful time on the Saronic Islands tour! The trip was well organized and everything went smoothly. Our guides Thomas, Anna, and Angelo were amazing – they explained everything clearly and made the experience very fun.
Angelo was especially kind and such a lovely person. He made everyone feel welcome and comfortable. We really enjoyed spending the day with them.
I recommend this tour 100%!
September 20, 2025
Reply from Hellotickets
Thank you very much for sharing your positive experience on the Saronic Islands tour. We are pleased to know that the trip was well organized and that our guides Thomas, Anna, and Angelo contributed to making your day enjoyable.
Your kind comments about Angelo and the team are greatly appreciated. We look forward to welcoming you again soon for more adventures with Hellotickets.
Nice organization with a good contact…
Nice organization with a good contact with the client
September 19, 2025
Unprompted review
Reply from Hellotickets
Thank you very much for your kind words. We are pleased to know that you appreciated our organization and the contact with our team. We look forward to welcoming you again soon for new experiences with Hellotickets.
Soul diving
It is essential that on a tour of this kind we can feel an immersive experience and let the places we visit transmit their essence to us.
For this, we need to forget about everything else. And for this to happen we need to feel guided, comfortable and stimulated.
This experience has more than fulfilled these three expectations, thanks to the professionalism and charisma of a great guide and the support of a serious organisation.
August 9, 2025
Unprompted review
Reply from Hellotickets
Muchas gracias por compartir tu experiencia.
Nos alegra saber que la profesionalidad y el carisma del guía, junto con la organización, permitieron que disfrutaras plenamente del tour y te sumergieras en la experiencia.
Comentarios como el tuyo nos motivan a seguir ofreciendo experiencias inolvidables.
Esperamos verte pronto para nuevas aventuras con Hellotickets.
Elsa A.
Reliable website for booking tickets…
I booked tickets from Spain to go up the Tokyo Tower. Everything worked perfectly.
July 9, 2025
Unprompted review
Reply from Hellotickets
Thank you for your kind words and for sharing your positive experience! We're thrilled to know that everything went perfectly with your Tokyo Tower tickets. Should you require any assistance in the future, please don't hesitate to reach out. Wishing you a wonderful day!
Ruined our day
Ruined our day. The guide showed up. Our names were not on his list. So we were told to call while he took off with tour group. We'd paid in full, no tour, no apology. A Sim card purchase and phone call later, assigned to a different tour, maybe, 1-ish, or 1:15. No lunch. Blazing hot by then. 1 day in seville was a day of frustration. Do not buy helloticket. NOT RELIABLE.
June 23, 2025
Unprompted review
Reply from Hellotickets
Hi Laura,
We sincerely regret the incident that occurred upon your arrival for the booked tour at 11:30 AM. We understand how frustrating it was to encounter this setback and apologize for the inconvenience.
That said, according to the local tour operator, you were offered to reschedule the activity for 1:15 PM that same day, a proposal you accepted and with which you were ultimately able to take the tour.
For this reason, and given that you were offered a solution that you used, we regret to inform you that the local tour operator does not consider a refund appropriate in your case since you took the tour.
We are also aware that the local team apologized for their error and acted with the utmost care to assist you quickly. Therefore, we do not agree with your statement that there was no assistance or solution, as it is not accurate.
We appreciate your understanding and regret that the experience was not what you expected.
We remain at your disposal for any further questions. We'll be happy to assist you.
Best regards,
Hellotickets team.
FOR THEM THE CUSTOMER IS THE LOSER
I undestand that is nobody's fault that the pope died. And taking that in consideration I expected them to work with me and meet me half way I didnt ask for a refund but for them to give me a close equivalent of my money's worth on another of the many venues they deal with. THEY DIDN'T EVEN TRIED! "The house doesn't lose" just us the customers as far as they are concerned. I really gave them options and was open to negotiate but they had none of it.
April 28, 2025
Unprompted review
Reply from Hellotickets
Hello,
We are sorry to hear that you had a bad experience.
Unfortunately we have not been able to locate your purchase because you have not provided us with the necessary information as we have requested.
Please contact us to help us locate your purchase and we will be happy to assist you.
Best regards,
The Hellotickets team.
The worst experience ever.
The worst experience ever.
They put you 20€ per ticket of commission, available ticket, they let you pay the ticket in advance but didn't realise any ticket.
Wrote to me that a refund was going to be make (at least) but in the meantime I was with 300€ less in my bank account for the other 7 days. Well done, never and ever again!
March 14, 2025
Unprompted review
Reply from Hellotickets
Hello Fabrizio,
We are sorry to hear that you had a bad experience.
We have verified that the refund of your purchase has been made correctly as soon as possible that banking procedures allow.
Best regards,
The Hellotickets team.
Great show
Great show, we came from Spain and enjoyed a lot in family
March 10, 2025
Unprompted review
Reply from Hellotickets
Thank you for your wonderful feedback! We're thrilled to hear that you and your family enjoyed the show. We hope to welcome you back for more great experiences in the future. Best regards, Elsa A.
Excelkent & unforgettable
December 9, 2024
Reply from Hellotickets
Thank you for your kind words! We're so happy to hear you had a great experience. We look forward to assisting you again soon.
Elsa A.
Everything in control
Everything in control; tickets in time. Show at Radio City Music Hall was amazing
December 7, 2024
Reply from Hellotickets
Thank you for your kind words!
We're so happy to hear you had a great experience at the Radio City Music Hall.
We look forward to assisting you again soon.
Outrageous handling charge I had the most awful shock
I had the most awful shock, I booked a ticket with Hellotickets for Bruce Springsteen for 161 euros, when I got my credit card statement they had charged me an extra 565 euros as a handling charge, It is outrageous for one online ticket. Please be very wary of this company, they were very nice on email then basically charged me 565 euros for the pleasure, its outrageous, please be careful.
July 21, 2024
Unprompted review
Reply from Hellotickets
Hello,
We are sorry to hear about your experience and would like to resolve it as soon as possible. We have tried to locate your purchase based on the information provided but have been unable to find it in our system.
Could you please provide us with more details about your reservation? Specifically, your order number or the email address used for the purchase would be helpful. Once we have this information, we will investigate the problem thoroughly and work to resolve it.
We would also like to point out that the final price including taxes is shown in the last step of the purchase, before proceeding with the payment.
Thank you for your understanding and we look forward to resolving this issue.
Best regards,
Hellotickets Team
Reply from Hellotickets
Hello Vittorio,
We are so happy to read your comment! At Hellotickets, we give our all to ensure our customers have an unforgettable experience, and your feedback helps us know we are on the right track.
We loved leaving you with a good memory.
Best regards,
Sofía
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