Help Me-park Reviews 

DREADUL - AVOID!!! Awful service, took over 45 minutes to deliver car back to us after our holiday. After many calls he kept saying “it will be there soon.” He lied constantly. With 3 children standing outside I’m afraid it was not good enough. DO NOT book!

Absolute rubbish, not too bad dropping off at the North Terminal on the 17th June, 10 minutes. But the collection upon our return in the 1st July took 1 hour 10 mins, with half a dozen phone calls to an operator.
Who basically lied every time we called "they will be there in 20 minutes", "they will be there in 10", "just waiting for more drivers to return, 20 minutes".
1 hour 10 minutes later from first phone call, car arrives.
You are better off phoning them as soon as you get off the plan, they can then wait for you!
What a joke, no apology, just excuses. Advertised as "Take the hassle out of airport parking", more like "stress you out n mess you about parking".
Unprofessional, slack, Micky mouse service, you are better off parking at the standard car parks & getting the shuttle.
Steer well clear!

Help Me to park is supposed to be hassle free and efficient. Twice in a row I have called the company when I got through arrivals, both times I was left standing in the rain for 30 minutes waiting for my car. When I rang the first time it took them 5 minutes to answer, the second time I called them to ask where my car is as I was left waiting and they said they were not busy so it would be with me soon. If that was the case why did it take so long for them to answer the phone? If anyone uses this company I suggest you call them as soon as you land on the runway as no doubt you will still be left waiting .

Don't touch them!!! Told me when i arrived that i'll have to wait 40 minutes for them to come, so in order not to miss my flight i had to pay for the airport parking, which they will not refund me for neither their charge nor the airport parking fee - ridiculous!!!

Very bad service. I had to wait 50 minutes for the car to be collected meaning I nearly missed the flight. There were many other people also waiting for the car to be collected. No apology or sympathy from the driver. Even the Gatwick staff where sympathetic as they mentioned it happens regularly. Waited 75 minutes for them to drop my car back. Again others waiting. Car was returned muddy too. They must be advertising cheap to get the customers but seemingly only have 1 driver! Next time will use someone more reputable

Absolutely atrocious if I could give no stars I would !!
Tried phoning when 20 mins away and either permanently engaged or into answer phone - arrived at airport with still no contact and saw a huge number of cars waiting and when talking to other people they were being promised “only 15 minutes away “ some had had this promise for an hour - when someone from this awful company finally arrived I was told it would be at least another half an hour - with their record this meant an hour - the way they treated customers was atrocious almost as if it was our fault for even being there!!- I finally just handed the keys to one of their representatives and said look after it !! Not good and the only way to catch flight
Expecting the worst I phoned from Spain to confirm and they said all was good - NO - wait /phone calls / engaged and wait wait wait
AVOID AT ALL COSTS

terrible company.do not use. if you do they use special codes...

" will be 15 minutes" this actually means 1 hour.

" He is on his way" this means he has not left yet so just 45 minutes to go.

"he is just coming round the corner to you" this means 20 minutes to go.
on a serious note they are an absolute disgrace. DO NOT USE.

They made us wait for 1 hour. We almost missed our flight. When my wife called to complain, they told her that if she was rude they were going to "just dump the car somewhere"!

Never use them! Left me waiting and other meet and greet said how awful they are!

Firstly we tried calling 20minutes before arriving at the airport as instructed but the phone line was constantly engaged and did not get through to talk to the operator until we were actually arriving in the airport. we were instructed to use the orange car park on the ground level where we waited for 20 minutes and no-one had arrived to take our car. Again i called and struggled to get through due to the phone line being constantly busy or on hold and was then told we had been waiting in the incorrect place. We were then instructed to go to the drop off point which we did and on arrival was told someone would meet us in 10 minutes, all of the car park attendants then went off in cars and i was left waiting. I was waiting for a total of 1 and a half ours outside in the cold rain with a 4 month old baby. Each time i called to check when my car would be taken i was told on the phone 10 minutes 10 minutes. By the time 3 car park employees finally arrived there was approximately 10 cars waiting to be taken. No body seemed to know what they were doing or who arrived first.

I had to race up to one of the attendants and get the to take my car immediately as if i had waited any longer i would have missed my flight, leaving me with a 4 month baby to race through the airport to catch my flight. Had i not given myself 3 hours at the airport (due to having a new baby) i would defiantly have missed my flight. This was not the start of my holiday i was expecting leaving me feeling very upset and very stressed!

Each time i had called to check where the car park attendant was the operator would only say" its not my fault i haven't enough drivers there is nothing i can do".

They also advertise money back guarantee and have only offered 45% compensation again advertising something they are not committing too.

I will never use this company again

I booked Parking with "Help me Park" at Gatwick South. The experience was dreadful on both handing over and delivering my car. The service was so poor that I feel I am entitled to full refund from them. Their contact number was engaged all the time and when eventually it answered, there was a message to say they were busy. I arrived to the terminal 20 minutes after informing them that I was on my way. I had to wait a further 50 minutes (there were 11 cars waiting for them with no drivers to pick them up). I almost missed my flight and had to fight with their agent to take the car key. Returning to Gatwick south early hours today I phoned them as advised after clearing customs and again it took 7 attempts before there was an answer as the line was busy all the time. When the line answered there was again a message and having waited 5 minutes their agent said the car will be delivered in 20 minutes. We waited 15 minutes inside the terminal and went out in the cold and had to wait a total of 55 minutes before the car was delivered. I complained to the driver but the man said "I am only the driver I do not manage the company". The saddest thing is that I am obliged here to give them one star. The fact is; they deserve no stars at all. Please avoid this company at all cost.

Help-me-park are the worst meet and greet parking firm I have ever come across and would not use them again even if they offered to pay me!

On departure we called them 9 times approximately 10 minutes before our arrival as per instructions around the time slot booked, it took us around 20 minutes to get through to them and was waiting at the airport for around 20 minutes before someone came to meet us to collect our car all recorded on our phone log.

On our return with 2 kids at 3am around the time slot booked again, after our call as per instructions we were left waiting for 35 minutes! When the driver arrived there was again no apology, he would not let my family get in the car or let me load the bags in the boot but was more interested it saying the waiting time was reasonable and other customers had them waiting so it was ok.

This is not a "meet and greet" this was absolutely horrible stressful and unacceptable experience for my family and I and requested a full refund but they refused.

Despite calling the company at the M23/M25 junction, as instructed, they still kept us waiting for 30 minutes before collecting the car when we dropped it off.
We then waited for around 20 minutes before the car was returned after notifying them that we had collected our bags.
The micro SD card in the dashcam has been stolen, which leads me to believe that they have been misusing my vehicle.

Untrustworthy, and slow. I will use a car park in future, because it will take about the same time to drop off and pick up, and is more secure.

Took them ages to answer their phone. It was over an hour after getting through to them and 2 further phone calls that they finally turned up to collect our car. We had to run through the airport with two small children in tow and nearly missed our flight. Other car company staff members near by just laughed and said good luck getting them to turn up, they're awful. Do not use this company, they're clearly understaffed and unable to cope with bookings they have.

Company- Help me Park. Gatwick.
Be very warned about this company, as normal we were instructed to ring them 20 minutes before arriving at Gatwick. After ringing them 48 times (no exaggeration) we arrived at the meet point, without ever getting through to them, always engaged. Found a member of thier staff who told us he was there to collect a specific car only and couldn't help us. He said and I quote its been like this for weeks and there were lots of people who hadn't been met. The company has no staff and you won't get through to them on the phone. We were left to park at the long stay car park and pay massive costs and massive stress. We aim to get recompensed for the cost and stress caused, directly or through the courts. AVOID DONT USE

I have used the Help me park at Gatwick.
I have found them courteous and efficient.
They are a busy concern and can’t always answer the general enquiries number.
I am happy to recommend them to one and all.

The only thing good about the company was the price and telephony staff.
We were told to call 20 minutes before our arrival so we could be met, which we did, we then waited a further 25 minutes, which meant we had to rush through the airport instead of relaxing before departure.
On the return, assuming the worst we called as we got off the plane, before collecting our luggage, however, we still waited for a total of 45 minutes to have our car returned. When asked how far away they were, we were told 12 minutes but the driver did not answer why it then took 45 minutes. Overall a bad experience

DO NOT USE!!!
shambolic service, waited 50 minutes for car to arrive arrive after calling once we had collected our luggage at 4.20am.
Then noticed the car key in the ignition of our car was not our key, queried it with the delivery driver who knew nothing, so called the contact number to be told ‘oh we lost your key so had to get a replacement’ and have since discovered the new key does not unlock the boot.....!!!
DO NOT USE.....

Reading other reviews on here we seem to have been very lucky with our experience with this company.
Drop off was quick, smooth and friendly. On our return we waited approximately 5 minutes at the pickup point before our car was returned to us.
My only slight gripe is that the car was dirty upon return, looks like it had possibly been parked under a tree. But all in all for the price I paid, I'm happy with the service.

Do not use
Reviews on web site are not true. Had to wait 45 minutes for car to be returned, obvious car had been raced. Have sent two emails to company but no response.