HelplineReviews 

If there was an option for NO stars that is what I would rate it! My mother had a GPS alarm for 12 months which continually needed charging. The aftercare was non existent when I tryed to query the device needing constant charging. The company charged my mother after the contract was ended and all equipment returned despite telling us that there would not be a penalty after 12 months. All attempts to discuss this with the finance manager have been pointless, the facts are twisted to the same end. They steal elderly, vulnerable peoples money and have no conscience.
I regret not seeing the other reviews before this unfortunate experience.

Just go into it with your eyes open. You are agreeing to a fifteen month contract; fixed term of a year and then three months notice.

Can't comment on the quality of the service as it was never needed.

Please be aware that even in death this company continues to charge for a service that cannot be used. All the reviews are similar in their comments, so be warned, our experience is as follows:
We contacted the Helpline office (03458 24799) to enquire about a refund for dear departed friend’s helpline service and were informed that there is no refund even though they are no longer providing the service.
Our friend unfortunately passed away on the 1st March 2023 after having the helpline system for several years. Helpline were informed on the 10th March 2023 and her daughter subsequently returned the equipment as requested soon after. Helpline had taken a direct debit of £65.85 on the 1st of March 2023 as the advance payment for the next three months.
Agreed there is the cost of the service provided up to the cancellation date but there after the costs should be refundable as there is no service being provided. A follow up email received from Helpline accounts manager stated:
“As soon as someone passes away we cancel the direct debit immediately and we do not take any further payments. This has happened in this case and the direct debit was cancelled on 22nd March 2023. There are no refunds due on payments taken in advance, and you will find this is common practice by all services of this kind.”
Well, it certainly is not a common practice, the broadband supplier, mobile phone company, even the council tax has charged only up to 1st March. Helpline’s website conveniently excludes a complaints process and the terms and conditions available to read do not state their right to carry on charging a deceased person after the initial 12-month contract. Also the reviews they publish are complete opposite to the reviews on 'Trustpilot'.

Please do not use this company !!
I took this out in good faith , I never used the device and my mum sadly passed away.
You will be charged for the device irrespective of circumstances and I paid the first 3 mths if the contract.
When I contacted the company I got put into a man from accounts who refused to give me his surname he was extremely rude and showed no compassion at all then hung up the phone. So whilst this company is very charming at getting your business they have very poor customer services after that point . I am about to purchase a similar contract but I would not use this company ever again.

My Father who has Colon cancer and is 92 years old was asked to sign a 12 month contract. When he went into hospital 8 weeks after the contract was signed and then transferred to a care home Helpline still made him pay up for the whole year. I have left this review to warn any future customers of this.

We got this personal alarm for our mum so we could have some piece of mind when she was alone. Initially all whet well. Mum was gaining confidence even doing the monthly test. Then a couple of weeks ago she pressed her alarm and the was no response nothing after 20 minutes I cancelled the call. Mum was crying at this point saying no need to have the alarm no one cares. I rang to inform the company about this and was told someone would get back to me 3 days and no one got back to me. So I emailed them explaining what had happened. They didn't reply. So I rang and cancelled the alarm, the young lady I spoke to was very apologetic and said she would get a member of the team to call me. The person that called me is in the wrong job he was not concerned about what had happened or how we feel about the company that he is working for he had no answers to my concerns. they were the most expensive of the companies we looked at' they don't do what they advertise.

Helpline's system caused our phone line to be continually engaged. Calls could not be received. Critical in an emergency.
We had been paying Helpline £20 per month for 7 years - £2800 in total.
We phoned and they promised to send an engineer to fix the problem. 8 weeks went by and no engineer. We emailed them and cancelled our monthly direct debit . Within a few days, an engineer appeared! He replaced the base unit and did a few checks. The following day, the problem reappeared.
We disconnected the Helpline equipment so we could use our phone line.
We cancelled the Direct Debit and emailed them again. Helpline immediately ​reinstated the direct debit!
We cancelled the Direct Debit FOUR times. Finally we were told that only when we returned the equipment would the DD not be reinstated.

My recommendation: Find a Personal Alarm on Google for a one-off fee of about £100. These can dial 3 numbers in an emergency until one of the numbers answers. Working well for us!