Herbal Haven Reviews 370

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4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the plants are healthy, robust, and often exceed expectations in size. Many reviewers highlight the superb packaging, which ensures plants arrive in perfect condition, often with thoughtful additions like wool covers for protection and hydration. The delivery service is frequently described as prompt, efficient, and hassle-free, with many appreciating the quick dispatch and careful handling. The overall service, including the ease of ordering and the wide selection of herbs, also receives high marks. However, some customers experienced issues with delivery, mentioning instances where orders did not arrive due to courier service failures or were left in incorrect locations. A few other people also felt that some plants did not recover well from their journey, arriving dry or wilting, despite the generally excellent packaging.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality and health of the plants,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Clients share positive opinions on order. Many customers praise the quick and easy ordering process, often... See more

Service

Consumers find service to be positive. Many reviewers express their satisfaction, highlighting efficient... See more

Based on these reviews

Great herb plants, great selection to choose from the internet, excellent delivery. And - a double blessing - our garden birds LOVED the wool protective collars which we put out by the bird feeder... See more

Company replied

Beautiful little plants. Not just seedlings or straggly little misfits, they are proper young beautiful herb plants. Tucked in with wooly covers fur moisture and excellent protection covers during d... See more

Company replied

Excellent customer service. I ordered some herbs from this company, which unfortunately did not arrive due to courier service failure. But I can't fault Herbal Havens . Lorraine who, once advised tha... See more

Company replied

Herbal Haven is my go to plant site for its range of medicinal and culinary herbs. The standard of plants is always excellent and they come well wrapped in recyclable packaging . The site is easy to n... See more

Company replied

Company details

Written by the company

Established over twenty years ago, Herbal Haven is a specialist and family-run herb nursery offering a fantastic range of culinary, medicinal and aromatic herbs for sale. Grown naturally and in harmony with the seasons as well as the local environment and wildlife, Herbal Haven produces strong and healthy plants that flourish in your home or garden. As well as making it easy to order popular herbs to your door, the Herbal Haven team also provide expert advice to help you maintain and get the best out of your plants.

Contact info

Coldhams Far, Church End, Rickling, CB11 3YL, Saffron Walden, United Kingdom
01799540695
herbs@herbalhaven.com
www.herbalhaven.com

4.9

Excellent

370 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Aug 6, 2025

The best thyme plants!

The best thyme plants I have ever purchased! Fresh, bursting with growth & very well rooted.

Plants arrived quickly and in excellent condition.

July 29, 2025

Aug 4, 2025

Nice plants with fast delivery

Jul 7, 2025

Lived up to their name

Strong plants well packed and delivery information spot on. A great nursery to buy from

July 1, 2025

Jul 7, 2025

Great service

Great service. Well packaged, plant arrived in good condition and is growing well. I'd have no qualms ordering again. Recommended!

July 1, 2025

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