Herddle Reviews 19

Herddle is by far he worst agency I have ever used and employ the least competent people to deal with the complaints.

To begin with…

The estate agent was late arriving to the property, and rudely failed to introduce herself. She didn’t inspect the property properly, and as a result we have experienced an enormous number of issues within the first month of living in the flat.

1. We have been moved into an unsafe property due to an undetected GAS LEAK.
2. We did not have hot water or heating for the first 2 weeks of our stay at the property.
3. We had to cover the incumbent £200 debt on the gas meter from our personal funds, which took 1.5 months to be reimbursed, after multiple calls and chasers on our part, as neither the landlord or estate agent took responsibility.
4. The kitchen and toilet sinks were completely blocked for the first week and we were unable to use the washing machine due to the overflow risk.
5. The dishwasher had been installed incorrectly as it was obstructed by the kick board, meaning we couldn’t use it for 2 weeks.
6. Most of the doors did not close properly and were scratching the floor. It took 20 days for Herddle to sent a handyman to repair it.

On top of the above, Herddle did not mention during the tenancy setup process that there was no functioning telephone line at the property, which significantly delayed the installation of our BT router (20 days from the date we moved in). As we’ve both been working from home due to the COVID pandemic, we were forced to use temporary personal hotspots as a result.

We moved into the flat on 1st April and have been informed that the flat downstairs (Herddle rents 3 flats in the building) has a significant leak to their bathroom ceiling. After 2.5 months and multiple visits from plumbers, the leak still hasn’t been resolved - and it has been confirmed that the leak originates both from our toilet and bathtub. The bathroom downstairs has massive water damage and mould growing all over their celling. The water supply to our toilet has now been cut off and we’ve been forced to flush our toilet for the past week with a kitchen pot. We’re still not sure when this problem will be resolved.

We’ve spent an enormous time on back and forth emails and calls with the agency to discuss these issues, whose answer has mainly been “I’m not sure when this is going to be fixed”. On multiple occasions we’ve had to deal with the property manager/landlord directly, once incredibly unprofessionally at 11pm at night.

We have tried to negotiate a rent reduction as we believe the landlord is in breach of their covenants. We have been gaslighted on every single issue raised and we’re still awaiting a response from the agent to the follow-up email. It now has been 20 days since we sent the most recent email.

This has been an absolutely horrible experience that has shown a complete disregard for tenants health and safety, as well as basic duties to tenants.

PLEASE DON'T RENT WITH HERDDLE

It has been a pleasure to deal with Domonique at Herddle. She was always prompt and courteous and never hesitated to clarify any of my concerns. Moreover she found great tenants quickly and efficiently. I couldn't have asked for more.

Working with Shilpi as my property manager has been an amazing experience compare to my previous ones.

The Herddle app is user friendly, and saves time too.
Thank you for all the help and support, I love you, keep up the good work.

Kerry Love is the best agent!She is there everytime when I call her and she sort out every issues what I have to the property.I don't speak very well English but she have a lot of patience to listen to me and to understand me !
A big thank you for your professionalism!

Such an amazing company to deal with whilst renting a property. Very fast in sorting anything out thats needed and always just a phone call or email away with very fast response times. Our agent Kerry Love was unreal in her professionalism and just taking care of the people she needs to, to make sure everything goes smoothly during the tenancy. Great Company.

Rapid and friendly support on important tenant issues, app is really easy to use as well. Have had issues with Oven and Door locks and Kerry has been amazing with helping us!

Wonderful experience with my property manager Shilip, thank you for always being there.

We have been very pleased with our experience with Shilpi Roy as our property manager. She is on top of everything and we were recently impressed with how much detail we got following a virtual property inspection carried out at our rental property. We would be happy to recommend Shilpi and Herddle based on our experience.

Pleased with the Herddle app and very pleased having Shilpi overseeing our properties. Despite the current difficult times with the ongoing Pandemic she has managed to sort out any problems that have occurred quickly, efficiently and keeping me updated! Full marks for Shilpi and the Herrdle team.

Shilpi did a great job sorting out the change over in tenant for my property and helping me organise any work that needed to be done. She did so with a cheerful and professional attitude at all times.

Domonique did an equally great job handling the marketing and letting to my new tenant. She offered good advice and helped me find good tenants in a timely manner but without rushing. She was pleasant and professional at all times.

Well done ladies and thank you!

Kerry Love

With difficult times in past, present & future Kerry Love has always been there for us to support with everything that is going on. Always helpful and informative, she has relieved a lot of pressure from us. Highly Recommended!

@Shilpi Roy - Excellent Customers Service!!!

We had a leak coming through the electrics in the bathroom (light switch and the light) causing us to not have no mains lighting in the flat for 4 days and with 2 small children it wasnt easy. Shilpi was amazing with dealing with this and showed full support for our concerns. She kept us informed at each stage of what needed to happen at the time and even kept in contact outside working hours. Shilpi 5* for your effiency and support.

We are so fortunate to have Kerry overseeing our 4 apartments. It's so reassuring to know that we have a property manager who is quick to report any problems that our tenants may have and to help organise any remedial works that are needed. She is always efficient, quick to respond and friendly to deal with... which makes the whole process easier for us... and it's good to know that our tenants are well looked after too.

Dominique was very helpful and supportive through-out. As this was my first time letting a property out I found her to be a star when I needed tradespeople and always happy to answer any questions I asked. She even managed to get me a higher price than I was expecting. The herddle app is so cool. Everything in one place and quite easy to navigate.

Me and my roommate we are more than happy that Miss Shilpi Roy manages our property.She has been really helpful and now with the COVID-19 situation even more.
She provides excellent services to us and answer our questions Immediately.Also the fact that she is a woman,makes communication much easier to us.
We would like to say a big thank to her and wish all the property managers service their customers the way that Shilpi does.

I am very pleased to have Shilpi looking after my property. She has been very helpful in liaising with contractors and following up any work that was required or requests from the tenants.

Dominque was absolutely amazing from the start to the end as she answered all my questions, fast response with emails and made everything easy for me. I highly recommend using this service.