Hermès International (French luxury manufacturer) Reviews 

Stolen my parcel. After numerous confusing updates I finally got a message that it had been delivered with a photo outside my front door. Nothing outside when I returned and I hadn’t advised to leave it outside my door! The courier took the pic and then stole it! Not the first one this has happened to! Avoid these at all costs!

Hermes the DESIGNER shop is actually very good and always deliver a first class service when I order from them people need to stop with the bad reviews getting mixed up with the delivery service now known EVRI

Worst service ever and worse customer service ever

Had a great experience at Hermes Dubai Mall. Kristian is one of the staff in Hermes was able to assist us and help us decide also friendly and patient with customers. It won’t be the last time to shop from Hermes

Hermes Paris - the worst customer service ever. I will never ever go to this store again!

For a luxury brand, Hermes does a poor job on its delivery of products. First, they use Fedex which is unreliable. I also notice that when I receive packages from Saks 5th & Chanel (also using Fedex), the packages arrive much faster and more timely than Hermes and Neiman Marcus, all using Fedex. And yes, coming from the same distances. Saks sends me email updates about where my package is and confirms delivery date through its journey. Hermes sends NO updates, not even when my package is delayed for days. NOT a luxury experience.

Purchased a pair of shoes online and the estimated shipping was 5-7 days. However, the shoes shipped the same day and I received them the next day in perfect condition. Needless to say I was very happy!

Very bad! Never received my delivery.

I've only given a 1 star rating because no stars is not an option.

Last 4 collections we get a time slot and just before it expires we get an email saying "thank you for letting us know your parcel collection is no longer required"
This doesn't come from us and is Hermes sneakily passing the buck for not collecting.
Hermes are a joke

Appalling company, customer service non existent. Don’t use. Cheapskate not fit for purpose.

I'm a watch-a-holic. I have over 50 watches in my collection, all high end, most I wear. When Apple came out with their iWatch, I was asked by a lot of my friends whether I was going to get one. I said no as I wasn't interested in wearing a computer on my wrist. Then Hermes came out with an iWatch that was more than a computer on your wrist. It was a fashion accessory, just like all high end watches are. I got one, paying the premium for the Hermes brand name. The watch is stainless steel, with Hermes engraved on the bock, sapphire crystal stem and a serial number. Fast forward 4 years and now it needs to be repaired. The face popped off because the battery swelled. In talking to Apple, they said they would try to repair it but if they were unable they would have the right to substitute a generic stainless steel version. WHAT? So I wrote to Hermes and they said bring it in. Today I brought it in and Hermes acted like they had never seen an Hermes Apple iWatch before. They said their only involvement with the watch was the watch band and the actual watch was Apple's responsibility. When I told them what Apple said, they said they couldn't help. They sure helped themselves to my bank account when I bought the watch. If they're not going to stand behind their brand, why would anyone want to buy their brand.

So instead of my jacket i recieve 2 light covers, 😂😂 complete joke

Good company

The worst customer service system I have come across in my life

USELESS, WAITING FOR WEEKS ON SOMETHING THAT SHOULD HAVE BEEN DAYS

I gave 1 because there’s no 0. This is the worst experience I never had. They never delivered your order and then ask you to wait for 12 days and then ask you to call your bank… customer service is just awful. I’ll never ever do business with them again.

I paid for a parcel to be collected, they advised me the day it would be collected, they never arrived, got a message from them that said they tried to collect it but I was not at home, I have CCTV at my home, all recorded, NOBODY ARRIVED TO COLLECT MY PARCEL, THEY LIED, So they are blaming me. THEY LIED, you cannot speak to a person on the phone you have to pay for a premium number, and I bet when you called that number you would have to wait about 10 minutes for a reply, that is where they are making their money, a 100% dissfatisied rate would make them a lot of money from premium number complaints, so they are striving hard to reach a 100% dissfaction rate, the chat service on the internet is by a machine and you cannot get a response, the telephone line you call will not allow you to speak to anyone, just asks for your tracking number, These are Gangsters and Liars, They must be pleased with the over 90% plus dissatisfied rate they have, they are striving hard for a 100% dissatisfied rate by April 2022.and I bet they will reach that target, I would love to hear the lies they are going to tell me and I bet they are like their 90% plus dissatisfied rate. KEEP CLEAR OF THESE GANGSTERS AND LIARS. Hermes CEO obviously has total contempt for its customers, customer satisfaction is something he or she does not believe in, perhaps he or she is in a PERSISTENT VEGIGATE STATE. OR BRAIN DEAD. PERHAPS BOTH.
I see these GANGSTERS are not replying to any of the hundreds of negative comments on here, but they are all brain dead ROBOTS, Robots cannot have a coherent converstaion with anyone. I have just heard that they may be going into liqudation.
I have now been told that they were at my home at 21.10 the day before they were to collect my item, again I checked my CCTV NVR, and nobody here Lying CROOKS Now I hear they are going to arrange another collection, well that will be interesting, will keep an eye on my CCTV recordings.

Would be 0 stars if that was an option. Absolutely awful.