I am ordered a compact w gps & woman gave me a large suv which I didn’t want..then she gave me a midsize suv which I didn’t want..she then gave me a compact which she said had gps but she was wring i... See more

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The rental price was high, but then I added full coverage on the vehicle since my auto insurance doesn’t cover me internationally, and that another 20%. I rented in Aberdeen Scotland at the airport... See more
Very good customer service, system was easy to use. I just wish they had the car I thought I was renting.
The car worked fine, though I'd never driven a hybrid. The radio didn't work correctly. The sound didn't work, it was off, too low, worked ok, back to no sound. And FM only had 5 stations.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
711 E Wishkah St, 98520, Aberdeen, Washington, United States
- (360) 532-2854
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At Pisa airport location in Italy on October 3 at 7:15om I had reservations for a compact & woman gave me a…
I am ordered a compact w gps & woman gave me a large suv which I didn’t want..then she gave me a midsize suv which I didn’t want..she then gave me a compact which she said had gps but she was wring it didn’t …4th car was what I wanted midsize compact act sedan w gps. …this took over an hour which was upsetting as she didn’t read the contract right & I am a gold card member from r many years. Very bad service!
Easy to use
Very good customer service, system was easy to use. I just wish they had the car I thought I was renting.
Service at counter was great
Drop off a mystery
The rental price was high, but then I added full coverage on the vehicle since my auto insurance doesn’t cover me internationally, and that another 20%.
I rented in Aberdeen Scotland at the airport no problem, then dropped off 8 days later in Liverpool England but couldn’t find the location at the airport. After asking at multiple competitors a lady from Sixt called Hertz and was told the airport office was permanently closed, and I had to drop the car downtown, 30 minutes away. Luckily I didn’t have a flight to catch and I was staying at a hotel downtown, but I still wasted about an hour driving around. It seems Hertz isn’t very big in England and next time I should probably use Avis Budget, or Sixt.
Friendly and supereasy process
Friendly and supereasy process. Very quick end of trip check in.
The worst rental experience
The worst rental experience. I made a reservation online. I went to pick up rental and was informed my choosen vehicle was not available and all that was there to rent
Was a minivan which was an extra $100 out of my pocket. The representative could only
Answer select questions. His supervisor came to help someone before me and the supervisor was wearing sunglasses. They would not help cancel reservation but "supplied" the phone number to do so.
As my car was in repair shop, I missed a day of work.
All good but hard to find Herz on…
All good but hard to find Herz on return. Signage could be better.
Very pleasant staff.
It was extremely easy and made traveling less stressful.
It was extremely easy and made traveling less stressful. The service is always great.
The car worked fine but the radio didn't
The car worked fine, though I'd never driven a hybrid. The radio didn't work correctly. The sound didn't work, it was off, too low, worked ok, back to no sound. And FM only had 5 stations.
Quick service and good car
Quick service and good car. I was in and out within minutes. The process was easy to rent the car. The car was ready and this location is easy to locate. close to the airport too.
It was easy to check in
It was easy to check in, grab the car and leave. It did not feel like I was being sold anything I did not need.
Damage Charge
I was charged nearly $200 for "damage" to the rim of the car which should have been considered standard wear and tear. Because I dropped off the car without speaking to an attendant (none were around), I have limited options to push back. Very disappointing.
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