Hertz - Austin - Austin-Bergstrom International Airport (AUS) Reviews 

Great, easy, and seamless pickup and return experience. Great car.

I am being accused a damage to a windshield from what appears to be a rock chip. The scanner should see that it was already there.

Regards,
Orlando Winston

I am not greeted well, the cars are not ready, not good options for president circle members, locations do not have inventory for last minute bookings, and I been president circle for many years and I have not been asked to be a Hertz Platinum.

Great service and cars options availability. Quick and easy delivery.

Check-in/Verification via the app was a little more difficult than anticipated as I had to restart the app several times and takes multiple photos as the camera doesn’t actually frame out the photos properly.

I liked that I could just pick up my car and go especially after a long travel day.

I did not like how difficult it was to get a hold of someone in customer service as I was hoping to change my drop off location due to my bag not being delivered to DAL as intended. I tried for over 90 mins to call several different support lines as well as the location within DFW that I preferred to drop off at and couldn’t speak to any. When I returned the vehicle to the location listed, I couldn’t get an actual answer on wether or not I could’ve dropped the vehicle off at another location within 20miles.

Austin is always great. Nice people and my favorite feature is walking past the lines and straight to a car. My autistic grandson who I visit in Texas loves riding in different cars and I always try and pick a bright color for him.

Booking on the Hertz app was easy. I checked in prior to getting to the airport, so pickup was a breeze. We went out to the lot and picked out our car from the line up. Check out at the exit booth was quick - then the return was just as easy. Park and go!! Overall great experience! The car (Nissan Rogue) was clean and we enjoyed driving it.

Great . Ease .

So easy and everyone was so present!!

My reservation indicated my daily rate secured me a Volvo mid size SUV. Upon arriving at
The Hertz Gold member board, 1/2 of the board was not functioning and it appeared I had no reservation. This was quickly cleared by an employee who directed me to the Presidents circle to pick up my car. Upon clarification “Where is my Volvo SUV? , I was instructed that it is open car choice. The only cars left were Kia Niro’s. I was still charged the same daily rate as what I anticipated for the Volvo. Felt like a bait and switch. I guess I go back to Enterprise where a contract means something

check out is confusing. Need better signing and a brighter area for more visability

Always super easy and fast check in and check out!

I would give a 5, however, their new scanning system on their cars detected damage to the rental vehicle my husband rented when there was no damage at all.

Based on the graphic they provided, it also looked like something that could be done by lighting and not damage.

Wish I could give a 5, but unfortunately, I have to give a 4 since we paid $50.00 for damage that wasn't damage.

The didn't return my security deposit despite first emailing there was no damage. AI service was cumbersome and inhibiting and when I finally talked to someone they gave me a Stripe number and said to take it up with my bank. They even suggested this was normal for customers to get their security deposit back from them. "Not their problem,"

Easy and efficient from start to finish

Easy pickup and dropoff. Appreciate the imaging tunnel for accurate vehicle condition tracking.

Ease of access to vehicle of my choice, gracious and expedient service.

Presidential Circle cars are not very nice cars for a presidential circle other car companies and their elite feet are 10 times better