The people at this Hertz location are the best ! During my last rental James did a great job finding the right car for me. I appreciate the time and effort to help me out.
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I was charged $25 more than the initial commited amount - $233 vs 209 when I returned to Buffalo Airport. Adding insult to injury I waited to make sure I received an attendant so I could make sure no... See more
3 stars only. One star because the customer service at the location was friendly. Another star because the car was clean. Other than that, I was not happy with this experience. Know that this location... See more
Customer service was amazing for both pick up and drop off!
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
4195 Genesee St, 14225-1934, Cheektowaga, New York, United States
- (716) 630-6556
Your Car Rental Deals, News & Offers
3.4
Average
9 reviews
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The people at this Hertz location are…
The people at this Hertz location are the best !
During my last rental James did a great job finding the right car for me. I appreciate the time and effort to help me out.
October 6, 2026
Customer service was amazing for both…
Customer service was amazing for both pick up and drop off!
September 29, 2026
I was charged $25 more than the initial…
I was charged $25 more than the initial commited amount - $233 vs 209 when I returned to Buffalo Airport. Adding insult to injury I waited to make sure I received an attendant so I could make sure no discrepancy. No one came and I get dinged. It's not right and if I didn't have someone waiting for me, I would have waited longer which I should not have to do... Dan Plunkett / Gold # 42348289 / 7169137516 /
September 3, 2026
I was overcharged
I was overcharged. My company has a deal where we can pick up and drop off cars at my company's location. I did this. Rented a car on a Thursday to be returned on Friday by 5:00 pm. I returned the car at 4:30 pm. Hertz charged my for 3 additional days because they never sent someone to my company to get their car. This is not my problem yet they charge some for it. Terrible service.
August 28, 2026
Extremely Satisfied Customer
Very efficient and seamless process. Highly recommend HERTZ!
June 23, 2026
Poor customer service & car detailing
TheEXTREME smell of marijuana in the car was unbearable. I had to leave the windows down everyday. I was not able to change the drop off location no matter who I called because the girl at the counter said she already swiped my card and is now unable to change it, BECAUSE I PAID IN FULL. I called both the reservation and drop off location and the 800 number. No one "had the ability" to change the location. There for I had to cross the 5 lane Cheektowaga highway at rush hour and no one was working prior to 8am to give me a ride, no shuttle is available across the street to the airport.
The actual car was the thing that wasn't an issue.
June 24, 2026
3 stars only
3 stars only. One star because the customer service at the location was friendly. Another star because the car was clean. Other than that, I was not happy with this experience. Know that this location *IS NOT AT THE AIRPORT*! I had to drag all my luggage over 8 lanes (not exaggerating) of traffic, to get to this location. Also, I requested an SUV and all they had was a Jeep. The reason I needed an SUV was because I was going to be driving my elderly mother around town for my dad's Celebration of Life (we currently live out of state). I had to park directly upon a curb for her to struggle to get in the Jeep; it was rough. Again, the staff was friendly and the car was clean, but other than that, not a good experience.
June 9, 2026
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