Check in and out - staffs are friendly and quite smooth. Only one negative experience is - I decided to pay the toll bridge by myself; however the instructor is not very clear - how to do that? When I... See more
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I waited 15-20 minutes to talk to representative. There wasn’t any acknowledgement of my presence until someone was available. After, that, the representative was thorough & efficient in processing pa... See more
The process for getting the car was fast and efficient. I had reserved a Nissan but was given a KIA.
The people that work there are exceptional. Best rental experience ever consistently.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1815 Old Bayshore Hwy, 94401, Burlingame, California, United States
- (650) 342-8259
Your Car Rental Deals, News & Offers
4.0
Great
10 reviews
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The pick up portion was horrible
The pick up portion was horrible. Terrible customer service, rude, incompetent agent.
Took way too long to pick up the car and the CC machine was not working.
October 5, 2026
The process for getting the car was…
The process for getting the car was fast and efficient.
I had reserved a Nissan but was given a KIA.
October 4, 2026
everything went smooth
everything went smooth, car was clean and plenty of space. great service
October 6, 2026
Be prepared to wait
I waited 15-20 minutes to talk to representative. There wasn’t any acknowledgement of my presence until someone was available. After, that, the representative was thorough & efficient in processing paperwork & prepping car. Car was in great condition & remainder of experience was fine.
October 5, 2026
Toll Bridge Payment
Check in and out - staffs are friendly and quite smooth. Only one negative experience is - I decided to pay the toll bridge by myself; however the instructor is not very clear - how to do that? When I ty to make the payment form their instruction at the counter - it does not work as - you need an invoice in order to make your payment?!! Which I don’t have ? Unfortunately I don’t have a lot of time to research this during my vacation time. At the end of the rental - after check out the car - the staff gave me another website to do that .. which is too late !! You need to make your payment within 48Hours from the usage.
September 25, 2026
The people that work there are…
The people that work there are exceptional. Best rental experience ever consistently.
September 26, 2026
Fairly priced and upgraded SUV
September 26, 2026
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