Hertz - Chicago - Chicago Midway International Airport (MDW) Reviews 

When renting our car we were told not to touch the device for paying tolls or else we would be charged a daily rate rather than by the toll. On the last day we realized that the box had been open the entire time. Consequently we were billed over a $100 more than we should have paid.

Seamless and efficient. Agents were very nice.

Hertz policy is for someone to remain at the counter 2 hours after closing time if a flight gets delayed, which mine did, I arrived at 1am, 1 hour after closing, nobody was there so I had to wait until workers showed up at 6am and when I brought that up that there wasn’t anybody here I got told “when it’s time to close it’s time to close”, I’ll never rent with Hertz again.

Check in person was very curteous and helpful Friendly too! The attendant in garage at pickup was also super nice and helpful.

No wait at all. They gave me a van much bigger than i wanted ,so it was not an upgrade for me. Otherwise 5 stars.

Easy and straightforward getting my car, as well as dropping it off. The staff was friendly and helpful

It was a very easy process to pick up and drop off the vehicle. The vehicle was clean and a great size for our needs. The only negative was that I had requested a toll pass but it was not provided. Luckily the charge was removed from our bill.

No problems at all. I was able to get in and out.

I am President’s Circle and the best car to choose was a Nissan Kicks with 20K miles. Probably going to make me start choosing others like Sixt since they seem to care about Customer loyalty. No one even seemed to care……

My flight was delayed. I received an email stating that an agent will still be at the location two hours after my delay. When I got to the location at 12:48a nobody was there and I ended up having to wait until they opened up at 6a to get assistance. Meaning I actually had to stay awake all night on their bench due to nobody stayed over. Sad situation since I needed the rental to get to my hotel. I had no other way. The rental was already paid for.

This is a great station. They always have a good variety of cars and the car we requested was available. It was clean and it was road ready. We have never had a problem renting at this station. That’s kind of a big deal!

My security deposit is had been charged to my card and not returned after almost 5 days. This is unacceptable and predatory consumer practice. With people struggling in this world , holding a deposit for a product that has been returned and inspected with no issues shows lack processes. As a loyal customer, I will have to consider this behavior going forward when choosing who to use for rental services.

Easy pickup, easy return, happy staff

Went straight to my car, no complications...

Basically I checked the car in 5 hours early. When I called and asked the receptionist if I was going to get a credit, I was told Yes. My final bill did not reflect that. I’m very disappointed.
Tom V

Always good options.

Even though I filled out form on line multiple times to have my car waiting in stall , I had to go to desk

Easy pick up, great selection of vehicles, and easy drop off. What more can you ask for