The front desk staff working the morning i picked it up (Sep. 3 at 8 am) were SO incredibly helpful and kind, especially because I told them it was my first time renting a car so I didn't really know... See more
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Overall I have gotten good experience from this location. One thing I would like to see more is the free upgrade for presidential circle members. I don’t think I ever gotten one.
Prompt service. I arrived earlier than originally expected but they were able to accommodate and got me out fairly quickly. Car was clean. Had no issues with the car. Returned at O’Hare airport was re... See more
I paid gas fee for Hertz. when I picked up the car, the tank was only half. I paid fuel to gas station. Then I submitted request a reimbursement for fuel fee (with gas station's receipt) to Verify at... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
401 N State St, 60610, Chicago, Illinois, United States
- (312) 372-7600
Your Car Rental Deals, News & Offers
3.8
Great
17 reviews
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The guy in the garage was great
The guy in the garage was great. The guy at the desk was not friendly
October 15, 2026
Car was so dirty and the rate on line…
Car was so dirty and the rate on line was not the same that they made us pay
October 16, 2026
Great car with good gas mileage
Great car with good gas mileage. The location for pickup was convenient and easy to drop off.
October 6, 2026
What an amazing Team at State
What an amazing Team at State. Can't wait to experience the welcoming atmosphere .
October 1, 2026
Web site reservation awkward and makes…
Web site reservation awkward and makes it diffucult to use earned rewards for gold member
September 30, 2026
Great people at this location., if you don't like them it's you didn't do something correct
Great service. By the short leader. Couldn't remember his name
September 29, 2026
Staff is always professional
Staff is always professional, personable and patient with customers.
September 29, 2026
did not like the fact that i was…
did not like the fact that i was charged a gas charge that i did not use.
September 10, 2026
Amazing pickup and dropoff experience with friendly staff!
The front desk staff working the morning i picked it up (Sep. 3 at 8 am) were SO incredibly helpful and kind, especially because I told them it was my first time renting a car so I didn't really know everything it entailed. They made me feel safe and comfortable and ready to go! Then, when I dropped the car off the next morning around 11 am, the man working the drop off area in the garage was just as kind and helpful as the other staff members! I was flustered and immediately rattling off questions of if I have to know the miles and what not- he smiled and said "Well for starters, how was your day?". He told me I was all set and the process couldn't have been smoother. I will 100% be returning to this location!
September 3, 2026
Overall I have gotten good experience…
Overall I have gotten good experience from this location. One thing I would like to see more is the free upgrade for presidential circle members. I don’t think I ever gotten one.
September 4, 2026
Larry made everything fast and easy
August 28, 2026
Car was late hours after being told…
Car was late hours after being told numerous times it was coming. Car was dirty. Had 3/4 of a tank and was charged for a full tank when we dropped it off. Manager was rude
July 7, 2026
No reply from Verify at Hertz.com ......
I paid gas fee for Hertz. when I picked up the car, the tank was only half. I paid fuel to gas station. Then I submitted request a reimbursement for fuel fee (with gas station's receipt) to Verify at Hertz.com. It's been a week, but still no reply....
June 26, 2026
Prompt service
Prompt service. I arrived earlier than originally expected but they were able to accommodate and got me out fairly quickly. Car was clean. Had no issues with the car. Returned at O’Hare airport was really quick.
July 2, 2026
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