Although in or about February 2026 I had a horrible experience at this location after renting regularly for more than 10 years. I had to contact the corporate office/President's Circle customer servic... See more
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Customer service was excellent at the location where I picked up and dropped off the car. The vehicle itself was generally fine and suited my needs. I only drop one star because the tires were in obvi... See more
The staff there was very helpful I didn't have a ride home Matthew gave me a ride and I enjoyed talking to them and joking with them like we're real friends they're always pleasant and smiling.... go... See more
I did not get any reply mail from the customer service department . It’s regarding my rental car issue
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1610 E Kemper Rd, 45246, Cincinnati, Ohio, United States
- (513) 771-3513
Your Car Rental Deals, News & Offers
4.0
Great
13 reviews
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Great Service
Although in or about February 2026 I had a horrible experience at this location after renting regularly for more than 10 years. I had to contact the corporate office/President's Circle customer service to resolve the issue. Subsequently, I have had several other rentals which have been successful including the one that I had last week. This location is probably the closest to my home, so I wish they would reopen a downtown location or when in the center city. There are plenty of times where I use a competitor due to the location. I was happy with my contacts and customer service displayed by Matt and Becki.
October 14, 2026
The computers were not working and we …
The computers were not working and we had a problem taking my payment and verifying my rental
October 1, 2026
Car was ready for us to pick up
Car was ready for us to pick up. Drove a Kia K4. Really liked it!
October 5, 2026
The staff there was very helpful I…
The staff there was very helpful I didn't have a ride home Matthew gave me a ride and I enjoyed talking to them and joking with them like we're real friends they're always pleasant and smiling.... go 1601 Kemper road
October 6, 2026
Customer service reps attendees went…
Customer service reps attendees went above and beyond to make sure my needs were met
September 24, 2026
The car was not cleaned
The car was not cleaned, and I had to take it to the car wash and get clean myself. I’m used to driving a clean car.
September 26, 2026
No problems.........
September 30, 2026
I did not get any reply mail from the…
I did not get any reply mail from the customer service department . It’s regarding my rental car issue
September 17, 2026
The agent at the Hertz location on E
The agent at the Hertz location on E. Kemper Rd. did an awesome job she made me feel so comfortable explaining everything to me and made my experience very smooth and enjoyable. She deserves a big raise kudos to her..
September 18, 2026
Very smooth and easy rental experience
This was my first time renting a vehicle from Hertz for a work trip, and it went extremely well! The car was ready when I arrived, the rental was clean and pleasant to drive on a road trip, and the return process was also simple and convenient. Will definitely be using Hertz again in the future!
September 18, 2026
Excellent service
Excellent service, clean and great condition vehicle! East checkout and check-in!
September 17, 2026
Customer service was excellent, tires not so much
Customer service was excellent at the location where I picked up and dropped off the car. The vehicle itself was generally fine and suited my needs. I only drop one star because the tires were in obvious need of rotation, with the tread on the front quite low and the tread on the back almost like new. That made driving on a wet freeway a bit interesting.
September 10, 2026
Check in and return was exceptionally…
Check in and return was exceptionally easy and effecient
July 4, 2026
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