First time and will be last time I reserved a "Manager Special" car, and turned out it is a RAM truck for that day!! I am a small woman and never drove a big truck before so I asked if they have a sma... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Seemed like they were busier than usual as we had about a 30 minute wait. I rented a full size car and were given a small Prius, which was difficult to get in and out at our age. I believe it was the... See more
All went well except the pick up, where we had a 2 hr wait in line. I'd say avoid the downtown Denver location (on Welton st.), it's terrible. The staff did their best but somehow the processes at th... See more
nice employees great customer service. water while you wait and a nice cool office to escape from the heat.
Company details
- #16 of 18 best companies in Car Rental Agency
- #78 of 90 best companies in Car Accessories Store
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2001 Welton St, 80205-2806, Denver, Colorado, United States
- (303) 297-9400
Your Car Rental Deals, News & Offers
3.4
Average
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time and will be last time I…
First time and will be last time I reserved a "Manager Special" car, and turned out it is a RAM truck for that day!! I am a small woman and never drove a big truck before so I asked if they have a smaller car like Corolla or similar, but there is none, we had to upgrade with upgraded cost. It was estimated $208.90, instead of $150 originally. I returned the car right on time at 2pm, but the charge increased to $219.75 with 3 hrs of extra charge instead of 2hrs. Even thou it is only $10 more but I think Hertz should honor the estimated of $208.90 or a nicer gesture of renting me a small car instead!! Lesson learn: never book a "Manager Special" rental car!!!
August 26, 2026
Seemed like they were busier than usual…
Seemed like they were busier than usual as we had about a 30 minute wait. I rented a full size car and were given a small Prius, which was difficult to get in and out at our age. I believe it was the only car.
August 26, 2026
nice employees great customer service
nice employees great customer service. water while you wait and a nice cool office to escape from the heat.
July 2, 2026
Long wait times and dirty car
The place was understaffed, which led to a long wait times. The employee that helpled me wasn't very friendly. The Gold membership didn't do anything to check out quicker, and they also didn't allow me to upgrade the vehicle, which are perks of the membership. Not worth it. And the worst experience was getting a dirty car. Do not recommend.
June 24, 2026
Stellar employees, untrustworthy company!
The young woman at the desk, all alone, was overworked. She did a great job and should be paid double her salary as she did the job of 2-3 people. The company, Hertz, overbooks reservation to an extreme amount and should not be trusted!
June 28, 2026
All went well except the pick up
All went well except the pick up, where we had a 2 hr wait in line. I'd say avoid the downtown Denver location (on Welton st.), it's terrible. The staff did their best but somehow the processes at that location are poorly designed and it takes forever for each person to get their rental.
June 20, 2026
Very helpful and communicative…
Very helpful and communicative attendees. They were very clear what I was hiring and how things worked. Thank you!
June 11, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.