Cynthia Moreno was Amazing! Solution focused, good listener, took time with pictures- verifying that experience in pick up and drop off was detail oriented. I felt so comfortable knowing that she ha... See more
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**Outstanding Experience with Hertz – Cynthia Moreno Made All the Difference** I recently rented a car with Hertz and was thoroughly impressed from start to finish, largely thanks to the exce... See more
Cynthia made it great,her customer connection was spot on. I got there , the car was ready and the paper work went fast. The car was comfortable, clean and easy to drive.
Cynthia was absolutely amazing. She made check in easy and effortless. I would rent from this location again.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
950 Crockett St, 79922, El Paso, Texas, United States
- (915) 585-7499
Your Car Rental Deals, News & Offers
4.2
Great
6 reviews
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**Outstanding Experience with Hertz
**Outstanding Experience with Hertz – Cynthia Moreno Made All the Difference**
I recently rented a car with Hertz and was thoroughly impressed from start to finish, largely thanks to the exceptional customer service provided by Cynthia Moreno. From the moment I arrived, she greeted me with genuine warmth and professionalism that immediately set a positive tone for the entire experience.
Cynthia went above and beyond to ensure everything was seamless. She patiently walked me through the rental options, answered all my questions clearly, and took the time to explain the vehicle features and insurance details without any pressure. When a minor issue came up with my reservation, she handled it swiftly and efficiently, finding a perfect solution that exceeded my expectations. Her attention to detail, friendly demeanor, and clear communication made the process feel effortless and personalized.
What stood out most was her proactive approach. Cynthia anticipated needs I hadn’t even thought of, offered helpful tips for my trip, and made sure I left feeling confident and well taken care of. In an industry where customer service can sometimes feel rushed or impersonal, she delivered a truly outstanding level of care that turned a routine rental into a memorable, stress-free experience.
I highly recommend Hertz, and if you have the chance to work with Cynthia Moreno, you’ll understand why. Her dedication and customer-first attitude reflect the best of what Hertz has to offer. Five stars without hesitation—I’ll definitely be returning and asking for Cynthia by name.
October 22, 2026
Cynthia Moreno runs a great shop at…
Cynthia Moreno runs a great shop at Hertz, fast, profession, caring, all the good stuff.
Thanks Ms. Moreno
October 7, 2026
Cynthia Moreno was Amazing
Cynthia Moreno was Amazing!
Solution focused, good listener, took time with pictures- verifying that experience in pick up and drop off was detail oriented. I felt so comfortable knowing that she had documented- I did not need to get my own pics to prove that vehicle had identified scratches and was clean.
September 16, 2026
Cynthia made it great,her customer…
Cynthia made it great,her customer connection was spot on. I got there , the car was ready and the paper work went fast. The car was comfortable, clean and easy to drive.
September 15, 2026
Cynthia was absolutely amazing
Cynthia was absolutely amazing. She made check in easy and effortless. I would rent from this location again.
July 1, 2026
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