Never got the same damn car that i…
Never got the same damn car that i booked - they always gives some bullshit cars after booking suvs - small hatchback for a full size sedan
August 25, 2026
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Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
5430 Lauby Rd, 44720, North Canton, Ohio, United States
- (330) 896-1331
Your Car Rental Deals, News & Offers
2.9
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2 reviews
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I had placed my rental for pickup from a different location than drop off
I had placed my rental for pickup and drop off at two different locations and I dropped the car exactly where was agreed upon in my rental agreement. The company reached out said they couldn't find the car a week later I told them where and when I had returned it, they told me it had been settled. Then the store manager called from where I had picked up the vehicle, and said he never received the vehicle back. Then I was charged over 300 extra dollars in late fees, to which I called and explained with receipt and evidence to which I was told it would be handled. I received email receipt of this last interaction and it said "We concluded that we had not heard back from our senior management regarding your complaints. As a result, we are unable to make adjustments to your rental." I will not be renting from Hertz again, incredibly unorganized, poorly managed and horrible customer service. Please don't make the same mistake I did, take your business anywhere else.
April 15, 2026
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