Both Alex and his associate were very helpful and made the experience smooth. When I had questions, they were able to resolve them without having any problems.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It’s hard to beat this location in Bergen County. Staff is personable.
The Hackensack location offers excellent service; however, the exterior appears outdated and would benefit from renovations. Additionally, the Hertz signage on the poles is quite old an... See more
vehicle maintenance along trip
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
360 River St, 7601, Hackensack, New Jersey, United States
- (201) 342-2375
Your Car Rental Deals, News & Offers
4.1
Great
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hertz declining customer service and decisions that do not appear to value loyal customers!
The Hackensack location offers excellent service; however, the exterior appears outdated and would benefit from renovations. Additionally, the Hertz signage on the poles is quite old and could be updated to provide a fresher and more noticeable appearance for customers seeking the rental facility.
Hackensack Location Not Available for Regular Rentals – Very Bad Ideal!
I recently learned that Hertz no longer offers standard car rentals at the Hackensack, New Jersey, location and now serves only Uber drivers there. This is disappointing because Hackensack was the most convenient and reliable location for my weekly business rentals, with consistently excellent service.
Problems with the Paramus Location
I will not return to the Paramus, New Jersey, location because of repeated service and billing problems. Although my company has a long-standing contract with Hertz that includes negotiated rates, the staff attempted to add unauthorized charges to my business rentals. Approximately one year ago, a Hertz customer service manager refunded more than $1,000 in unauthorized charges to my corporate card and recommended that I begin renting from the Hackensack location instead.
Impact on My Business Travel
With Hackensack no longer available for standard rentals, I must now travel approximately nine miles to the Upper Saddle River, New Jersey, location for my weekly business rentals. Restricting the dependable Hackensack location to Uber rentals is an unreasonable decision that creates unnecessary inconvenience for long-standing business customers.
Customer Service Concerns
Hertz’s new automated phone system has also made it difficult to obtain assistance because it no longer provides Gold members with a clear option to speak with a live representative.
Overall Feedback
I have rented from Hertz for more than 40 years and once considered it the best car-rental option. However, declining customer service and decisions that do not appear to value loyal customers have caused me to reconsider that relationship. After four decades of loyalty, I am now exploring other rental-car providers. This is deeply disappointing.
October 13, 2026
It’s hard to beat this location in…
It’s hard to beat this location in Bergen County. Staff is personable.
September 9, 2026
vehicle maintenance along trip
September 5, 2026
J Alex and his associate were very…
Both Alex and his associate were very helpful and made the experience smooth. When I had questions, they were able to resolve them without having any problems.
September 1, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.